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Avaliou em 20 de Julho de 2016
Experiência e registo de reserva muito bom. Hotel e funcionários acolhedores e convidativos. O nosso quarto era muito confortável e com secretária, mesa, cadeiras confortáveis e acesso wifi. Banho e produtos de higiene pessoal de alta qualidade. Nós comeram no bar e serviço de quarto para refeições, ambos super. Serviço de Quarto foi eficiente e tinha muito generoso ....... crianças pedágio menu era amplo para adultos! Escolhi Yorkshire tapas no bar ...... muito bom e o jardim tranquilo foi um verdadeiro bônus. Piscina pequena demais para nadar, mas um bônus para um mergulho rápido.
Não hesitaria em voltar ou recomendar.
Very Welcoming Staff and Accommodation
Avaliou em 16 de Outubro de 2021
I stayed for night at this hotel whilst on business. I was welcomed by a very friendly member of staff and given a warm cookie as an appetiser for my stay. I found all of the staff cheerful and helpful. The room was large and very tidy with a comfortable bed. The food was of a good quality. I will definitely stay here again when next in Sheffield.
LAZY AND DISHONEST STAFF........DISAPPOINTING
Avaliou em 14 de Outubro de 2021
I had the misfortune of staying at this hotel for business in September 2021. when I arrived there systems were down so check in took 45 mins, this can't be helped but it didn't end there, sadly this was just the start of a bad experience. I pre-booked a table in their Marco Pierre restaurant, there was a handful of people eating in there and plenty of spaced out tables to eat and still maintain social distancing yet they were turning people away. the tables around me placed there order for food and 40 mins later the same waitress went back to them to take there order, she was told by the couple that they had already ordered. the waitress then went back again to ask what the order was because she didn't put it in and couldn't remember. quite rightly the guests got a bit impatient and were then accused by the waitress of shouting at her....this didn't happen! My meal came out cold and had to go back, the waitress then plunked a dessert menu in front of me and abruptly told me what wasn't available. I ordered the only available and after asking for a dessert spoon I ended up eating my pudding and cream with a fork. there were plenty of complaints coming from the few hotel guests in the restaurant that evening. on returning home I realised when unpacking that I had left a pair of expensive work trousers in my room. I contacted the hotel immediately and after chasing several times I eventually received and email advising that house keeping didn't find anything.......ummm yet I know I definitely left them behind and can even picture the chair I left them on. I get that the hotel guests are responsible for their own belongings but if you can't even trust the hotel to hold onto something you've left behind then that speaks volumes. overall a very disappointing stay and i will never return. Lazy, dishonest and rude staff!
Extremely poor service
Avaliou em 10 de Outubro de 2021
I don’t usually write bad reviews but our experience at this hotel was very poor. On arrival a woman in front of us in the queue was complaining. We thought she was probably just exaggerating but after our stay we realised she wasn’t. We were given the key to somebody else’s room and walked in on 3 men. We all saw the funny side and we returned to reception to get a different room. That wouldn’t have even made it into the review if it wasn’t the kind of service that set a precedent for the entire weekend.
We decided to go for a meal at the Marco Pierre White restaurant after we checked in at about 8pm (the card in our room said it was open until 9:30pm so we were in good time). Upon entering the dining room we noticed only 2 tables were occupied and the other 20 odd tables were not. The waitress asked us if we had a booking and we explained that we didn’t she then rudely told us we couldn’t get in without a booking. We asked if there was any way they could let us in without a booking considering there were only 2 tables occupied and she decided to get another member of staff who was even ruder to us to tell us that they were rushed off their feet and if we had a problem to take it up with the manager.
We left the Marco Pierre White restaurant and chose to have a meal in the lounge instead. The queue for the bar to order food was massive but we weren’t too bothered about this considering it was a Friday night. The rude waitress from before stormed in barking orders at the staff in the bar and slammed a tray down behind the counter, breaking the water tap which then started to cause a flood behind the bar. All service stopped whilst 6 members of staff, yes 6, attempted to stop the water flooding the bar area. Eventually after the water had been switched off we were served. When we asked if we could order food the member of staff that served us responded “you can but god knows what time tonight you’ll get it”. Whilst sat in the bar we could hear all members of staff complaining about how much they hated their jobs and how little they were paid to deal with the issues that they were faced with. Staff morale in the hotel was generally very low and they definitely weren’t quiet about it. I can’t imagine working all times of night in a hotel for basic pay is much fun but the negative atmosphere amongst the staff spreads to the customers and in the end this reflects on the hotel.
On the Sunday morning we decided we’d have breakfast. When we turned up in the dining room we once again asked if we had booked. We said that we’d never stayed in a hotel where they expect you to make up your mind on breakfast weeks before you arrive. All hotels I’ve ever stayed in allow you to choose to have breakfast during your stay and charge your room accordingly. They begrudgingly squeezed us in and told us that if someone wanted our table that we had to explain to them they needed to sit elsewhere (surely their job). We ordered one regular breakfast and one veggie breakfast. The breakfast was buffet style and when we got up to get our items we noticed there were no veggie sausages which had been promised to me. My boyfriend asked the woman behind the counter if they had any as we’d paid for them. The woman then responded that no one had told her to put any in. The member of staff that we initially spoke to and ordered the breakfasts from came over and said “oh do you want some veggie sausages putting in” which I think would have been obvious considering I’d ordered them. The woman who was doing the cooking then got annoyed at the fact that she had to make these sausages and went on to tell the other woman how she’d not been told (again showing very low staff morale).
This hotel cost almost £300 for 2 people for 2 nights. We’ve stayed in hotels more expensive and far, far, far less expensive and never received such poor service or seen staff quite as miserable anywhere else. We were really expecting a high quality from this hotel but this certainly wasn’t provided. It was nowhere near worth the money. We were treated with contempt throughout our stay and just felt like everything was too much trouble for everyone that we spoke to. I genuinely believe if we’d chosen a hotel elsewhere that was £200 cheaper we’d have been treated better.
Crumbling edge of quality
Avaliou em 10 de Outubro de 2021
Since my last stay at this hotel, they've added an extension with an extra 36 bedrooms (which was constructed by the company that built the original hotel back in the early 1990s). I stayed in one of the original rooms, however, and sadly it was very much in need of some TLC.
Upon first entering the room, there was no power because one of the circuit breakers had tripped (each room has its own distribution board) and there were no pillowcases on any of the pillows, which had basically been dumped on the armchair in the room.
When I queried this with the member of staff on Reception (who was on her own, which isn't ideal on a Saturday night) it transpired that the hotel had run out of clean pillowcases as their laundry collection hadn't taken place. She did manage to find a sheet that made a serviceable alternative (essential given the pillows are down-filled) though.
Despite being a Silver tier Hilton Honors member, and it being a DoubleTree, the only recognition of this was the key card holder. The usual two bottles of water and Welcome Cookie weren't forthcoming, though that's relatively minor in the grand scheme of things.
Upon further inspection of the room, one of the bedside lights was completely missing and the lamp for the reading light on the same side of the bed had been "secured" in place with silicone (Spoiler: It didn't work) and I discovered the mini fridge had been unplugged and the door left ajar, resulting in an unpleasant odour.
As I'd booked a Reward Night (for a very reasonable 20,000 points), breakfast wasn't included so I added it at check-in at a cost of £10.00, rather than £15.95 if I'd paid on the day. Unfortunately this was after the breakfast report had been generated, so the restaurant staff had to confirm the payment with Reception the following morning.
Breakfast was the usual self-service buffet selection, and the first hotel in the Hilton collection that I've stayed at in recent times where this has extended to the hot food items, rather than one of the breakfast staff serving them, though I suspect that's partly due to the layout of the serving area.
All that being said, I'll almost certainly stop here again on another visit to Sheffield, as it's conveniently located and you don't have to mess around with codes or tickets for the free on-site parking, so you can come and go as you please.