Jag och min fru bodde på Sunlight Garden hotell väldigt trevligt och bra service.
Avaliou em 21 de Outubro de 2021
Me and my wife visit Side and stayed at Sunlight Garden Hotel. I really can recommend it. They have very nice and big rooms. One big bedroom and one room with two separate beds, and big living room. The staff is very service minded and caring for there guests. To large pool’s and kids pool
Great place to spend your holiday!
Avaliou em 20 de Outubro de 2021
I have spent my holiday with my family. I am really enjoyed to stay in Sunlight Garden Hotel. Very lovely and helpful staff. Kids Disco party, spa facilities, large swimming pool. Very peaceful and quiet place. I think all you need for you holidays.
I would strongly recommend, and will definitely come back again.
Lovely family hotel and staff could not have been more helpful
Avaliou em 20 de Outubro de 2021
We are on holiday for 2 weeks. Travelled here myself with my 4 children. We were a bit anxious to begin with due to covid but the hotel have put in lots of safety measures. Room is kept spotless daily. All the staff reception/bar and restaurant are so helpful. We feel so safe. Pool is spotlessly clean and we have already booked to come back next year. Keep safe everyone see you soon
Not for us
Avaliou em 19 de Outubro de 2021
We were greeted at the front on arrival by by a gentleman who spoke very little English, which is fine we are in a foreign country but he seemed to want to rush us through. We did arrive around midnight and the reception was dimly lit, I thought it was due to time of the the day but it remained the same. It was also difficult to know staff as they all dressed casual
The rooms are very basic even for 3 star hotel, the bed felt like there was a piece of plywood instead of a mattress, it didnt look entirely clean as we could se small things like blots of sun creams on doors, and handprints from the previous tenants. we did have an issue with the toilet seat but that was resolved within 30 mins.
There are Tv's but not many if any English speaking channels, no issues for us
Food and drink
We felt the choice on offer for food was poor, I am not a fussy eater and we struggled. There were limited number of UK visitors so maybe the hotel catered for the other nationalities at the time. I had rice at lunchtime and we went outside the hotel in the evening for food, strangely for Turkey the fruit was not fresh either. My daughter who was 11 struggled to find anything at all for breakfast or lunch, don't expect chips, pizzas, burgers for kids. The drink is what you would expect but cocktails are not included. The boys behind the bar worked hard and were friendly
They did server snack and ice cream during the day but limited to vanilla only and snacks were biscuits and what i think was gozleme.
It is worth noting that all inclusive for drink stops at 11pm
The swimming pools were great, cold but great, plenty of sun loungers. The games room and play area were not the greatest if you had kids I would suggest there would be little to keep them entertained for too long. The water slide seemed to be off all day Sunday and most of Monday but did come on at around 3.30pm so there may have been an issue, we didnt ask.
We arrived on a Sunday and were told that there was no entertainment on a Sunday, that meant not even any music except what was playing in the bar but the music was at the volume for the bar users not for poolside so it was very quiet. On Monday the only entertainment we saw/heard was someone putting on a playlist on the pool speaker and then leaving. It was better that the day before but still not great at all. the music ranged from the 50's to current, we never saw any other entertainment
The Wi-Fi throughout the hotel was absolutely rubbish, if you could get connected it was incredibly slow or you would be continuously disconnected, it was so frustrating.
We decided on the 3rd day that this hotel was not for us and we moved to a different hotel for the rest of our holiday. I know it was a 3 * but I think it is being generous to give the hotel that rating, we have stayed at a few that have been so much better. There was a lack of atmosphere, poor food, appalling Wi-Fi and very basic rooms and for those reasons we would not return nor recommend.
Having said all the above we never complained to the hotel so I guess we never gave them the opportunity to resolve any of the issues but there just seemed be be a resignation throughout the hotel, from guest to staff, that this was as good it it gets.
The staff had requested that we tip them directly as the manager would keep any money that went to the tip boxes. The same manger also initially wanted to charge us £45 for leaving early but eventually, angrily, told us just to leave without any charge when I questioned, so not quite sure why there was any charge in the first place as we have already payed for a week all inclusive
Limbic96 - I hope you don't mind that I used your review layout :)
Great hotel and location.
Avaliou em 10 de Outubro de 2021
We loved the hotel we are still here as I write this review. The lady who said there was no food not sure what she meant as there is plenty if you are not fussy. The rooms are basic but very clean. The pools and gardens are beautiful. The staff are very helpful please and thankyou goes a long way. People who leave bad reviews I think want 5 star when paying for 3. Hassan is always on hand if you need help. All in all I would come back here even though at the moment we are one of only 3 English in the hotel. Oh and the weather is hot hot hot.