Não se aceitam animais de estimação.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 783 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
Tivemos uma viagem de negócios e optamos em nos hospedar no Sheraton Xiamen. Como outros hotéis da rede Marriot, mantém, uma boa relação custo benefício, principalmente para o hóspede ocidental. Bom serviço e quartos acolhedores.
Substandard with major shortcomings in service
The Sheraton Xiamen is a nice hotel with some shortcomings. First impression at checkin no efforts to make you feel you are a Platinum member. Only upon asking I got confirmed that they actually know that I am a Platinum meber and that they have given already "an upgrade". In a good hotel things go differently: Upon handing out your passport, "hello Mr.xx, welcome to our hotel. As you are a Platinum member, we are happy to offer you a suite room". Then the GSM comes, introduces himself and gives you his name card. Not like this here. On my room I realized I did not get an upgrade at all. Small room with two beds instead a large double bed. Heavily used furniture. Also there was no welcome gift like some small sweets or a plate with fruits, presents former SPG hotels are providing to their best customers as a sign of appreciation. I went down to complain about the no-upgrade. This time I asked to get as suite room. Only now they actually checked its availability. You need to ask by yourself? Should it be this way? They agreed to upgrade to a junior suite room (2213) on the next day. This room was in a lot better condition. Was unhappy with the air conditioning, switched it off because not needed, but still had a strong cold air flow just above the bed right into my face all the night. The breakfast is not memorable at all. Not many choices and for long stayers it gets boring after some days. Nothing special there. The hotel seems to not be able to provide some different types of bread even. The cornflakes of low quality and zero taste. The bacon is not crispy and has a strange and bad taste, total disappointment. Juices are as cheap as possible, like sugar water with some colour. Come on! This is not Sheraton! Such low quality is absolutely unacceptable for a Sheraton hotel and I never encountered this in any Sheraton in China. The executive lounge with it's "Happy Hour" is even worse. Same bad juices and no service unless you force them to do something. Not even a "hello" or "do you like a coffee?" or similar. Tables could be cleaned and freed up for new guests instead of leaving back all and block them. Generally poor service attitude here too. In a good hotel they learn your name the first time you enter the lounge. Then they call you by your name and lead you to a free table and offer you a drink. They show care. Zero care, zero hospitality here. All in all, this hotel is by far substandard in service and hospitality compared to other former SPG hotels in China. Polite English speaking staff is a good starting point but just not enough for a Sheraton. You need people who make guests feel appreciated, who want to go the extra mile and want to make your stay memorable. Therefore there is major motivation and training needed for the staff. But it seems there is no care at higher levels. If the GM is not having the right service attitude, how can he or she expect staff to be better? All in all, an acceptable place when compared to 3 star hotels but nothing to be proud of. Unpleasant shortcomings
This hotel is a steal. The price and luxury you receive for the price is incredible. The rooms were so comfortable as were the beds and pillows. The only issue if I do NOT like feather pillows. Should have asked for another type but did not. The breakfast buffet is UNREAL. There is a chinese section and a western selection. It is impossible to eat everything they put out. I have NEVER seen so much breakfast food in my life. If I ever get to go back to Xiamen, it is easy to say where I would stay. The customer service and ability to help was remarkable. I loved this city and the people of this hotel.
Great customer service
My parents and I stayed here for 3 nights and thoroughly enjoyed them. We found their service from picking us up in airport and during our stay was helpful & fabulous. The hotel has hot and cold plunge pool that I didn't know when I booked, so it was a nice surprise. Great for relaxing at the end of the day. There is a nice park closeby with local market on the side. Great experience to wonder.
A bit old in the tooth, does not reflect Sheraton reputation or 'international' standard
Well, I was pretty disappointed. Although Sheraton is supposedly a premium brand, I did not come away with that impression. If it weren't for the fact that our company's shuttle-bus stop was fairly close by, I would have changed hotels within the 1st couple of nights. The hotel is a bit run-down and as is typical with older properties in Asia, needs a more thorough cleaning in places than the normal daily routine. And the hallway (18th floor) just plain STANK. For such a massive building, the menu is very restricted in choice. The things which were on offer are at best mediocre. The air conditioning control seemed to have a mind of its own...sometimes I woke up in a light sweat at night, other times it was freezing. If I set it to 23C, it should stay there...not wander up to 27 or down to 20... The house internet wasn't working, so they brought me a modem. Why? Actually I can imagine some reasons... Very few of the staff speak reasonable English. I even got a couple of calls from the desk which I could hardly understand. The in-house Chinese restaurant is just that: Chinese. No English spoken, and when I went in to have a look (and maybe have dinner?), I was surrounded by staff looking at me like I just stepped off a UFO. What might I be doing looking around a restaurant in a hotel in the evening? Hmmmm. Twice in the mornings the coffee machine was just not working. That said the staff are very friendly and gracious and seem to be trying their best. But management needs to be tightened up, and if you're going to play international 5-star hotel, find English-speaking staff. I don't expect the chambermaid to recite Shakespeare, but the people answering the phone (desk, room service) and in the restaurants should have a sold command of international English, full stop. The bartender downstairs was an exception - his English was very good and very understandable. Sorry, but that is how (international) guests communicate with the staff. The hot water was fast and things generally worked, bedsheets were clean, etc. etc., so if you need to stay there, it'll suffice.