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Avaliou em 21 de Setembro de 2019
This was my first time traveling to Guatemala. I was worried of where to stay, but this hotel was recommended to me and I'm glad I stayed there. I enjoyed the breathtaking views from the hotel. Surrounded by the Atitlan lake and mountains. The hotel was nice but what really made an impression to me was the family atmosphere. The hotel is owned by Mr. Richard and his wife Ms. Sonia. They exceeded beyond basic hospitality. The hotel has a restaurant and the food was good as well as the service. I recommend this hotel to any that will be visiting the area. This without a doubt won't be my last time there.The weather was Perfect!!!! Nos vemos pronto. Walter & Nilsa
A must all round
Avaliou em 22 de Março de 2019
We , as in all members of the family, including a 15 years old boy and an 11 years old girl, were blown away by the Atitlan experience ... staying in nurseries sueño help so much ... guided by Sonia and Richard s local tricks and tips, his fascinating stories about the community, Guatemala the world and life in general !!! Hi hank you all for your hospitality ( the girls too of course and the doggies ) , a home away from home just as we wished for ...Breathtaking views, the best village to stay in Atitlan, not too touristy compared to others , still lovely local people ... we re still feeding from our memories .
Just go and stay there !!
Avaliou em 12 de Fevereiro de 2019
I was in San Antonio Palopó, staying in a nearby hotel, with a group of fellow Rotarians, here to do some work with the local Directiva, building houses, buying gas stoves and paying toward a nutritional supplement for kids.
We stay in a different hotel, because we always have used the same one.
However, this year some of us decided to try Nestor Sueno for lunch. It was obvious from the chicken soup I tried, it was far from typical food. We went back and at the suggestion of host, Ricardo, I had Pupusas, well, I thought I had died and gone to heaven.
Our whole group had two meals, for which we asked for a special menu. On both occasions Sonia and Ricardo excelled.
Five courses with appropriate wine, all perfectly prepared and beautifully served. We all agreed it was one of the best meals we had ever eaten.
I can not recommend this hotel enough, we were shown around the rooms, although never stayed there, but the care and preparation of the food would indicate the stay would be excellent.
Avaliou em 24 de Novembro de 2018
Great place own by a couple... great food, very clean, excellent prices and localization is perfect, on the lake. If you have to stay in SA, I recommend this place. You can find very nice ceramics all around and you can take the lanchas for Pana just below the hotel. Remember..
To reach Pana, take a pick up for 3QZ!
Avaliou em 1 de Setembro de 2018
Nice view of the lake. Very isolated from the main tourism areas with very limited shops for groceries, restaurants, amenities for tourists etc. Hotel lists there is a beach nearby which we did not see, perhaps they mean the lake as there was definitely no sand. It was extremely loud from the early hours of the morning from the surrounding residential area I.e children screaming, cars beeping their horns, obnoxious music etc.
Not the most welcoming check in. No greeting or friendly opener which made us feel a bit uncomfortable. We were shown to our room and then more or less left to our own devices.
We asked the young Spanish speaking girl about the gym that was advertised and she more or less said there wasn’t one but after asking the American owner about the gym he confirmed there was one but it wasn’t in the best shape. He was not lying, the equipment was covered in dust and half of it was broken and not fit for use. Next to the gym equipment was the pool which was dark and stagnant, we decided against using it as it didn’t look fit for use. There is no coffee shop (also advertised) but you can ask them to make you a coffee. There is one restaurant (not 2 as advertised) with a very limited menu, they were missing a few items but we had to eat here every day as there was no other restaurants in the area other than a single ceviche food stand. Although the food was fine they were very slow at making it, at least an hour each time and the meals were overpriced when you compare it to the quality received in other Guatemalan locations.
Wifi was tedious, didn’t work at all in our room so we had to sit downstairs to use it and even then it constantly cut in and out.
The room was clean although the bathroom was very run down. The shower taps were pipe valves and there was a pubic hair left on one of the bars of soap left by the sink from God knows when.
It felt like we were unwelcome guests at someone’s home. When we wanted to lounge in the common area we got the impression that they didn’t want us there. It felt like because it was no longer peak season less care was made to keep in the hotel in good condition but there is no excuse to have stale popcorn in a machine in the lobby area or to leave rubbish inside the fire pit regardless of how many guests you have visiting your establishment.
Although the owner was friendly when we seen him, this didn’t take away our feelings of disappointment for what we received as guests based on the hotel that was advertised. We eagerly awaited check out, if we had the budget to leave earlier and find alternative accommodation we would have done so.
Finally we booked transport through the hotel. When we tried to pay at the reception we were told to just the pay the driver instead. Not even 5 minutes into the drive with two family members of the hotel sat in the back our shuttle we were stopped and told to pay Q55 more than what was we had been quoted at the hotel. At this no point we had no other choice but to agree to pay more otherwise we wouldn’t have been left stranded but at least the family members got a free ride to Panajachel at our expense.
It was a shame to have a bad experience when we looked forward to visiting the lake. We are not high maintenance people but this hotel does not match up to how it’s described at all.