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Saída até: 11:00
2001 Seymour Dr, South Boston, VA 24592, USA - South Boston, Virginia - Estados Unidos - 24592
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Avaliou em 30 de agosto de 2022
The stay lasted all of 5 minutes. Yes, it was a smoking room but there was no fire alarm/smoke detector in the room. The box springs were squeaky and the active railroad track has to be 75 yards away. I left. Conversely, the front desk clerk was nice & understanding.
Horrible, I will never stay here again.
Avaliou em 21 de junho de 2022
Where do I even start? I called back in February to block of several rooms for my wedding. I was given the price of $82/night. When it came time to book the rooms, Moe (Mo) the manager was angry and over the phone said, "I am going to yell at the person that booked these rooms. There is a race in town that weekend and I should be getting $200/night for each room. It took us more than 2 hours to get our rooms booked through him because he wouldn't listen to anything he was being told. \ The next day one of our wedding guests went to book his room through our block of rooms and Mandy charged him full price for his room the second night he was staying because he wasn't staying consecutive nights. I called her and she said, "I can't fix it because the reservation isn't there. She was uncooperative until I started getting testy with her about not listening. Then she replied, "You don't have to be so hateful." But then she magically found the reservation after I got testy with her. Now to our stay. I first of all want to say that we have been staying at this hotel every time we are in South Boston for years. We have loved this hotel up until this visit. 1. The grounds were GROSS. Littered with cigarettes, cans, and other sorts of litter. The breezeway was filled with bags of trash everywhere. At night when we walked past there, there were opossums digging in the trash that was laying everywhere. That happened 2 different nights of the 5 nights we were there. 2. When I called to confirm our reservation the beginning of the week we came, I asked if the pool was going to be open. The front desk assured me it was going to be open and that they had just added chemicals to get it ready. What I found when I got there was a green, globby watered closed pool. It looked like a swamp, not a pool. 3. On to our room. The couch is old and worn, had a tear in it and the coffee table looks like it's from the 70s. The bed was GREAT!! Some of the outlets didn't work. 4. When we asked for fresh towels, we never got them. I had to go an get them myself after I had asked several times for them to be brought down. After we asked for towels later in our stay, they never did come and deliver us towels. 5. Our door cards stopped working 3 of the 5 days we were there. Ridiculous! So did the other rooms we rented for our wedding guests. 6. There is black mold on the bathroom ceiling and the tub was FILTHY. So was the floor in the area of the vanity. Like black dirty floor. That is completely unacceptable. 7. The ironing board was filthy....like it has never been dusted. It was GROSS and I had to cover it with other clothes so I could iron my wedding dress for the wedding. Then when I went to iron my dress, black liquid came out of the iron and caused a stain in my wedding gown. 8. The freezer section of the refrigerator was frozen almost shut and needs to be defrosted. 9. The plumbing in the bathroom pulls out of the wall when you try to start the shower. Like it pulls out inches from the wall, not a little wiggle. 10. The breakfast was unbelievable. I was told when I called about the pool that the breakfast buffet would be open again. Yay! Well, here's what breakfast was. A mini yogurt and a tiny frozen sausage muffin thing. That is NOT a breakfast buffet. This ended up costing us much more money than we had budgeted for because we had to take our guests out to breakfast each morning to make sure they were fed. Not everyone can eat pork and many people are allergic to dairy. There should be more to choose from than what was offered. What about fruit? Cereal, etc? 11. When we got there, there were dead bugs on almost every hard surface. Does anyone do anything to these rooms beyond making the beds? 12. The carpet felt dirty, sticky, grimy. Again, when is the last time this place had a deep clean? 13. Paint is peeling off the walls, the wallpaper is stained and the room is in bad need of a deep clean and updating. 13. The good things were the front desk staff that I interacted with was nice. The air conditioner was great! The bed was super comfy. In conclusion, you have lost us as customers. Years of a good relationship have ended. We spent nearly $1700 on rooms for ourselves and our out of town wedding guests and this was the worst experience I have ever had at this hotel. I am also going to be writing to the parent company to let them know. I am sure they would like to now how sub par this franchise hotel is.
Not very clean
Avaliou em 6 de junho de 2022
The outside of the hotel had leaves , dirt ,cigarette butts in the walkways. The room the desk chair had a cut the seat, paint pealing from door and walls. floor lamp did not work, electric plug ins at the desk did not work. Kitchen area closed the free breakfast was a paper bag with a sausage and egg croissant in it
The worst customer service ever!!!!!!!
Avaliou em 3 de dezembro de 2021
The worst stay ever! I will never return back to this hotel and I will make sure I let everyone know! The rooms are very nasty!!!! The housekeepers are halfway cleaning the rooms!!!!! The rooms have bugs in them as well! This hotel is not the same as it used to be.. The big guy behind the front desk is rude has a attitude don’t know how to run a hotel as a GM! Also the little girl behind the front desk don’t know what’s going on whenever you call to talk to someone! This hotel used to be really nice great staff but it has gone to trash! Please don’t waste your money on this place!!! The only thing good was the food at the restaurant.. Someone needs to get someone in that hotel with great customer service and knows how to run a hotel. I’m sorry for who ever owns that place they are losing a lot of money…. Also it was a dog in a room that would keep us up for hours at a time never did anything about it!!! So sad to see a great place go down!
Avaliou em 24 de julho de 2021
Customer service with the worker behind the front desk is the wrong person to have behind front desk. He is rude disrespectful and just not friendly at all. He has charged my card 2 different times at check in. That place is going down hill. Guess I will drive the extra 30 minutes and stay on the lake with the old owner of the quality inn. Please if you stay there just know that place is not like it was a year ago when I stayed last.