Apenas são permitidos animais de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 1936 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
We booked a day room to break up our long journey and relax, the hotel was clean and fresh, the room was very nice and comfortable, the service at reception was excellent, we were warned that due to a few renovations there may be a bit of noise. However the exceptional loud constant drilling, possibly next door spoilt any relaxation in the room, so instead we headed to the bar where bar snacks were on offer, an okay pizza and risotto were enough to keep us going for a few hours. The location of the hotel was good, and may return if in the area again.
Beware of Parking charges
We attended a function at this hotel in February 2020. To park the hotel uses ‘parking eye’ and you have to key in your registration number in reception. Unfortunately we must have mis-keyed a digit on the entry pad. We have now received £100 fine for three hours parking which the hotel are not allowed to cancel, despite us being able to prove we were legitimately attending a function here. So beware if you plan to attend an event or stay here it may be an expensive visit.
Tired . . . but friendly
Stayed several times on business. Pleased hotel is being renovated as it’s now very tired. Menu needs a refresh - never changed whilst I’ve been visiting! Staff are always friendly & helpful and rooms are clean.
Close to Water World and not far from Stoke center. Drinks in the bar are quite expensive. It is undergoing a renovation so may change in close future. Staff is nice and helpful. We had family double room with a bunk bed for kids. It had decent TV screen.
Have been staying at the Moat House for over a year each week now, staff are very friendly and accommodating, especially Jade and Marie. Good facilities and rooms always clean. Breakfast staff very welcoming and the food is amazing.