Informações do estabelecimento
Saída até: 11:00
2719 E Cleveland St, Sundance, WY 82729, USA - Sundance, Wyoming - Estados Unidos - 82729
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Great spot- refurbished Best Western.
Avaliou em 6 de julho de 2022
Clean, large rooms greeted us. Shower wasn’t great, but the staff could not have been friendlier or more helpful. It was a great place to crash. The pool was a little cloudy, but my boys were not really planning to swim anyway. Very spacious breakfast area with standard “continental” fare. Highly recommend!
Need to work on empathy as a part of good customer service !
Avaliou em 25 de abril de 2022
On April 23rd, 2022, I was in Wyoming to see National Monuments. However, due to the inclement weather conditions, the roads are closed. So I booked a room at Serena Inn & Suites - Sundance for a day to leave the next day. The next morning, the sun is up and bright but the roads are not open yet. So I waited till the hotel's check-out time to see whether I need to extend my stay at the hotel or not. In the meantime, I was constantly checking Wyoming Travel Information Service and their DOT website to see when the roads will be open again. Comes to the hotel's check-out time, I have no information about when Wyoming roads will be open. All other neighboring roads are open except Wyoming, I guess the state doesn't see any urgency in reopening the roads / to resume business back to normal, maybe because the total population is only 578,803! I then extended my stay for a day since Wyoming travel information is not updated and not answering phone calls. Just within 25 mins, the roads open! I quickly went to the front desk and explained the situation. The front desk manager became too technical and fail to see what their customers are going through. She declined my request to cancel my booking for the day because I just passed the hotel's check-out time. Oh, man! check out the weather condition in Wyoming on April 23 and 24th 2022. It's terrible to get stranded in Wyoming with blizzards, snowstorms, wind gusts, and bad road conditions. I guess that's how Serena Inn & Suites at Sundance make a profit from their customers. When my request to cancel the booking was rejected, I was a bit shocked but tried not to show any expressions on my face. Instead, I calmly turned in the keys and thanked them for their hospitality and understanding.
Avaliou em 29 de setembro de 2021
Inn employees very nice, however I would not recommend staying. Vending machines empty, someone had smoked in our room, smelled, dirty windows, tv screen filthy, bed was clean, however mattress worn out! No hot gravy or biscuits as advertised, I felt the price I paid should be adjusted, manager said she would have owner call...that never happened. Too bad - -Best Western was a great motel until Serena took over...I would no longer recommend staying there. Pool and hot tub empty and out of service! Most vacant rooms, doors were standing open!
The staff are fantastic.
Avaliou em 16 de agosto de 2021
The guy at the desk and the folks cleaning the rooms were all very friendly with smiles and greetings. Doesn't this just make all the difference? The coffee was good and there were several breakfast choices including biscuits and gravy. The room was clean. I had to ask for "clean" pillows as there were long hairs on three of the four pillows. The guy at the desk brought them to me right away and said it was due to static. Maybe it is. Let's have housekeeping really check this out before placing them on the bed. Just one little step and it takes it over the top. No cushy beds here. They are firm and could use an upgrade but I did sleep well. Thanks for the stay. I took some gorgeous pictures of the countryside from this location.
Front desk staff was Fantastic!
Avaliou em 30 de julho de 2021
Sorry but I forgot the man at the front desk, but he was wonderful! I had an hotel give my room away in Newcastle (yes - I booked room through Expedia 2 months in advance and Newcastle Lodge cancelled my room the day of check-in) After calling around - I contacted Serena Inn - there was 1 room left and the man saved it for us - even though I was about 1 hour away. Once we check-in, he told us about the area and recommended place to eat. He was so friendly and helpful - Serena Inn is fortunate to have staff like him.