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Avaliou em 14 de Julho de 2021
I booked up the Designer Inn & Suites for our wedding on July 10th, 2021. We had tons family come in from out of state for the wedding. I blocked off ten rooms. We had 15 room booked to stay at Designer Inn & Suites in Toledo.
As the bride (myself) and groom decided to splurge and get a suite. We stayed in room 202, otherwise known as the Roman Suite. The room was filthy. The bathtub had wads of hair that had not been cleaned up and there was a pill on the floor. After complaining to the manager, he assured me that the room had been cleaned. This was obviously not true. There were stains on the bed, and sex toys in the mattress. I have never felt more disgusting in my entire life. We paid $220 to stay in the dirtiest room in the hotel. I had SEVERAL complaints from other guests that stayed for our wedding. We had family stay in the Aces Wild suite as well. The guests requested an extra blanket for their son, and were given 4 towels and were told to make due. After we checked out of our room and I asked for a comment card, the manager reached into the recycling bin to hand me a blank sheet of paper. I am assuming this was intended to be the "comment card"? Before wasting time to write it down, the worker asked what was wrong. I repeated multiple times that our room was not cleaned. He interrupted me and assured me it was cleaned. Instead of wasting time we left. There was obviously no use in sitting there, probably covered in bedbugs as it was no use. I was INCREDIBLY disappointed in our stay and will be posting my review online. There is ABSOLUTELY no reason we should have paid $220 for a hotel room that wasn't even suitable for rats.
Bad place to stay
Avaliou em 19 de Outubro de 2020
The place was very dirty in the lobby and hall ways the staff was not friendly at all. The shower didn't work no pool carpet missing in the hall way room was OK but not overly clean and quite small whirlpool was nice fire place was very cheap and not going to stay there again and wouldn't recommend it to anyone I like. Bad hotel ok room for the 150.00 but ya.
place is going downhill
Avaliou em 20 de Junho de 2020
We've been going here since we got married 12 yrs ago. We go several times a year for birthdays, anniversary's...always staying in one of the fantasy suites. This weekend we went and are sorry to say, this was our last visit here. The entire building is getting run down. We had the Rainforest which has always been our favorite. The shower had mold in the corners,it has a rain maker shower, but 1/2 of it was not working, (handheld was broken, some of the other jets didn't either) water would only get to 61 deg. after running it on 100 for 20 min. The mattress needs replaced, when you lay on it, there is a dip in the middle so both of us rolled to that spot in our sleep. Mattress also has a lot of worn spots on it.
The hotel is to be no smoking, yet the hallways smell very strongly of cigarettes. Vending machines not working, we had to make a trip down the road for water and juices.
We thought it was odd that so many fantasy rooms were available as they fill up quickly, now we know why. After asking, we were told someone bought it from the original owner about a year ago, so that explains a lot.
Extremely small bars of soap and a generic shampoo now, not like in the past
We will miss this place, but not going back. If you do stay here, Mike's pizza down the road is quite good.
Fantasy Suites not as nice as in past
Avaliou em 29 de Janeiro de 2020
We began staying here in the fantasy suites when we got married in 2008. They were such a nice change from a standard hotel room and relaxing too. We have not been her in awhile and decided to have a get away last weekend. We have been in all the rooms except the Aces Wild, which we chose for this trip. When we checked in, the clerk was not very friendly. As soon as we walked in the hotel, we regretted it. The hallways smells like cigarettes, one wall had a huge crack, A door on a room we passed looked like someone had kicked it in. When we walked in our room, we were disappointed as the room was very small compared to the other suites. It was a standard room with things squeezed in. The carpet was very worn. In front of the whirlpool tub, the carpet was frayed. I used the bathroom, when I flushed the water kept running so we had to take the tank cover off and mess with the float. 9did this each time it was used). Later in the evening, we decided to use the whirlpool. The drain would not shut all the way, so water leaked out and we had to keep filling it up. (gave up after 20-30 minutes). When we went to bed, the heater was set at 68. I woke at 230 AM with a sore throat and freezing. It was blowing out cold air. I turned it off and on a couple times and up to 72 before it finally started blowing out warmer. I did tell the front desk, but felt like he was annoyed with me for doing so. The other suites have always been fairly quiet, this one was not at all. We had people smoking & talking outside our window from 10- midnight, when the room next to us ran water we couldn't hear our TV. We could hear them in their tub as well. This is the 1st time we have ever felt that was about this place. We think it may be under new management as the previous ones were great with upkeep and staff was always friendly. If so, it's unfortunate as this was a nice getaway place.
Arctic Nights Room
Avaliou em 3 de Fevereiro de 2019
My boyfriend and I visited this hotel last night and stayed in the themed Arctic room advertised to have a sauna and jacuzzi in the room.
When we entered the room, it smelled like urine. I figured out that it was coming from the air vent by the window. We turned on the Jacuzzi and only got lukewarm water. When we took showers later there was only lukewarm water. I let the receptionist know later that we did not have hot water and that the room smelled really bad. She said that she would leave a note for her manager regarding the smell and that they can’t guarantee hot water to every room. The receptionist was really unfriendly and did not offer to make amends of any kind.
With tax, we paid $208.34 for one Saturday night as a getaway. For that amount of money, I feel that we should’ve had hot water and a clean smelling room with at least decent customer service.
I’m very disappointed in our stay. We will NOT be going back and do not recommend.