Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Good clean and accessible business hotel.
Avaliou em 11 de Agosto de 2021
Good clean, COVID compliant comfortable business style hotel next to Tokyo Big Site and next to two tube stations. I stayed her for 35 nights in July and August 2021 whilst working in Tokyo. The rooms are small by western standards with a double bed , TV ( Japanese channels only ) chair and desk space with a very small area for placing clothes and small bathroom with a small bath and over the bath shower, but that’s the norm for Toyko. My air conditioned room was cleaned every day.and the free green tea, coffee bags and bathroom supplies ( razor, toothbrush sops etc refreshed daily). The headboard has the room light controls and a built in clock/alarm which was helpful. On the ground floor is McDonalds open 0700-2100 and a 24/7 shop selling the usual drinks including a good beer selection and food. A selection of restaurants on the 2nd floor. On the 4th floor there is self service launderette ¥400 to machine was your clothes and ¥100 per 20 minutes in the tumble dryers ( I’d recommend an hour to fully dry clothes). The staff were impeccably helpful and polite and reception was open 24/7. Breakfast is buffet style served in the ground floor restaurant from 0700. The free room WiFi was generally reliable. All in all good experience and if I would stay there again.
Nice and helpful staff
Avaliou em 6 de Fevereiro de 2020
Like this hotel because
It is near to the station, but actually there is a short cut via the convention centre (?) next to the hotel
nice and helpful staff
good coffee in room
ventilation in the bathroom is not too good, quite humid after bath and there was slight smell of urine in the beginning of the stay
Extremely bad service at front desk
Avaliou em 25 de Dezembro de 2019
TOKYO BAY ARIAKE WASHINGTON HOTEL
*I've booked a PREPAID *Twin Standard* NON SMOKING room with Hotels.com. In my reservation, I've again stated that I'm booking a NON SMOKING room with
CHILD age of 5. *
*When I going to check-in in 17 Nov 2019 around 8 pm that day, Front desk
staff told me that they do not have a Non smoking room for my reservation.
I've showed front desk staff with my reservation stated clearly that I am
booking a *Twin Standard* NON SMOKING room with a prepayment in Hotels.com.
*A Front desk manager showed up and told me that they do not have a POLICY
to choose between Non Smoking and Smoking room. And told me that in my
reservation there is no selection bewteen Non Smoking and Smoking room. *
*I've again stated clearly to the Front desk manager that:*
*I've booked a NON SMOKING room, with evidence from my reservation and
have shown to both front desk MANAGER and front desk staff that your Hotel
should provide what you have guaranteed to your customer. I believe
Hotels.com should send the same to your Hotel. *
*I am checking-in with a CHILD at the age of 5. I have again emphasized
to front desk manager and front desk staff that I have booked and would
like to stay and your Hotel should provide a NON SMOKING room to us because
I've booked and the healthy concered with my kid. *
*I have suggested that I agree to accept any non smoking room, whether
it is a smaller room or larger room. *
*I have also suggested to cancel my reservation. *
*I have again suggested the Hotel to issue a proof there is no Non
smoking room for my cancelation request to Hotels.com. (since I've booked a
*The Front desk manager and front desk staff have REJECTED ALL my requests
and suggestions. In return, they have suggested NO OTHER METHOD and
continue to ask me to contact Hotels.com MYSELF. At the time, I am exhauted
and accompaied with a very tired CHILD. But still, I am trying to call
Hotels.com in Hong Kong with my owned mobile phone. The front desk staff at
last told me that she can offer me a 3-bed room non smoking room. Of
course, I do not care whether it is a one-bed, two-bed or three-bed room. I
only asking for a NON SMOKING room for my kid to stay in what we deserve to
stay and a more healthy environment. I believe if you or your hotel staff
have a kid, they will certainly understand my situation at that exhausted
*I would like to thank you the front desk staff that she have asked front
desk manager two times when discussing with me. *
The GM of the hotel have expressed his concerned after my complaint letter to him. I would just like to remind all tourist to aware their booking and check-in procedure. Thank you.
Best view in the house!
Avaliou em 28 de Outubro de 2019
Three days in wahington hotel, Tokyo was really a great experience for the ni-van youngsters to visit a place like this with the best view that strecth beyond the tokyo city with the subway just east of the hotel entrance. The food was great and really got some of the warm smiles from the freindly Japanese.
Avaliou em 26 de Outubro de 2019
Booked far ahead of Tokyo Motor Show and had very reasonable price and excellent proximity to Big Site; numerous restaurants, convenience stores and rail and bus lines in hotel area, and staff all helpful. One wrinkle was on line booking did not allow receiving a receipt at hotel, but room nice and parking available for separate price.