Não se aceitam animais de estimação.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 279 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
As almofadas boa tem fronhas completas e algumas almofadas estão sujas se não tem tamanho podem por duas fronhas é uma questão de higiene , depois não há edredões nos quartos tive que pedir , os colchões já deveriam ter sub colchões para mais conforto , os sofás estão sujos ,as piscinas falará chapéus de sol e espreguiçadeiras a água da piscina é ótima empregados simpáticos comida normal tudo um pouco praia muito boa , atenção reclamação construtiva para melhorias .
Lovely hotel but poor attitude to food hygiene
Myself and my girlfriend stayed at the Palladium Hotel in October 2019 for a 5 night stay. It was clearly recently renovated and I can not lie, the facilities and quality of our room was superb. The staff were also incredibly pleasant. I do however want to warn those looking at booking a stay here - especially those planning to travel with children or the elderly. Our holiday was ruined after my girlfriend having to spend the final 2 days in a nearby hospital. There is no question in my mind - there is a serious issue with food hygiene/quality at the hotel. The restaurant puts on an incredibly wide selection of food. If I had my time again, I would've stuck to the cold items on offer. On the first night, I very narrowly avoided eating raw chicken skewers. The next few nights in fact I found my dodging fairly sketchy looking food, i.e. undercooked meats. Part of the package was an option to eat in one of the hotel's specialist restaurants - we selected the Thai restaurant. We both ordered chicken satay as a starter and to our horror, they were both completely raw. Needless to say, the waiter was incredibly embarrassed. Unfortunately, on our penultimate day at the hotel my girlfriend fell incredibly ill and was taken by ambulance to a nearby hospital where she spent the rest of our 'holiday'. It was effectively ruined. On our return, naturally, we raised our disappointment with the hotel and gently asked whether they would offer us anything given we did not spend our remaining 2 days at the hotel, as a goodwill gesture. Their response was nothing short of belligerent and threatening. Not only did they accept zero responsibility for my girlfriend being hospitalised (stating that she probably fell ill eating outside the restaurant...when we only ate at the Palladium), they threatened to involve their lawyers. They even told us that they'd called the hospital and found out that my girlfiend's illness was not due to food poisoning. Questioning this (given the GDPR environment we live in!), I then called the hospital and they told me that they would never share anyone's medical history. We felt upset and intimidated and therefore did not wish to pursue the complaint any further. All we wanted was the hotel to accept some responsibility and perhaps sympathise with the fact we had lost part of our holiday and the fact that we'd been served raw food on more than 1 occasion. All we received was aggression and disinterest. So, please - I urge people to really consider my experience, as it was horrible. From reading other reviews, we are not the only people to experience this. An improvement in food quality and this hotel really would be unrivalled.
Fabulous beach front hotel
We stayed for a week from 9 March 2020 and were allocated to our sea view room (708) what a gorgeous view! The hotel was only 50% full at the start of the week and only 25% by the end of the week. The check in was quick and efficient. They have a wrist band system which I haven't come across before. It has a chip inside to open your room door and it is also meant to be scanned by the staff with their mobile phones at the bar and restaurant for drinks (we were All inclusive) However we soon realised this wasn't very practical as the staff were constantly having issues with their phones so consequently just made a note of your room number. I imagine this has raised a lot of concern and maybe an alternative method will be chosen. The room was very spacious, clean, modern and quiet! Tea & coffee facilities and safety deposit box are free. For TV geeks the only English speaking channels are CNN and Aljazeera news - which was by the way very informative under the circumstances as we were all getting worried about the Coronavirus situation. The 12th floor rooftop sunbathing/bar area is amazing! There's 3 jacuzzis and plenty of sunbeds/seating areas. The views are fabulous! We managed to have 2 yoga sessions up there (unfortunately the 3rd one had to be cancelled) which we thoroughly enjoyed. The yoga teacher was brilliant. The beach is gorgeous and kept very clean. The larger swimming pool on the beach was open but only a handful of people there. The small infinity adult only pool was open (it was far too cold for me!) It's a sun trap area. We used the gym - which is quite small but adequate. The food in the main buffet restaurant was varied and fresh. I have already mentioned to the hotel about making the signage clearer and more informative (i.e. not just Fish or Beef) plus the importance of making allergy signage clear as there is none at the moment. My partner is Coeliac and there is no gluten free information on anything and the staff didn't really understand the true meaning of gluten free. Anyway I have brought it to the hotels attention - I hope they do manage to implement correct information. We had 2 A la carte meals - one in the Asian restaurant for my partners birthday - the food was well presented and delicious. They even brought him a gluten free piece of cake! Many thanks! The Mediterranean lunch was again well presented although the portions were quite small. The hotel staff were marvellous - friendly and helpful at all times. It was very difficult for them as the week went on as they had to start wearing masks and gloves. By Saturday evening 14 March Spain was under lock down so we all had to stay in the hotel. By this point the staff were becoming increasingly nervous - understandable as we were too! We were lucky with the amazingly sunny weather the first 5 days and the last 2 were cloudy but under the circumstances it didn't matter as we had to stay in the hotel anyway. There is very little to do around the hotel. There is a supermarket around 300 metres away and a couple of bars/cafes but that's it. The bus stop is about 3-4 mins walk away - we went to Fuengirola before the lock down was announced. It was 1.65 euros each way. I would like to say a huge thank you to all the staff who did an amazing job under very stressful circumstances. We were very lucky to get our flight home on Mon 16 March with Jet2 (who were also amazing all the way) If you are looking for a good quality hotel with great facilities on the beach but in a quiet location then this is definitely for you. I wouldn't hesitate to go back.
Amazing staff in difficult circumstances
We have just left the hotel today (18th March). We spent the last two days in our rooms as the hotel gradually withdrew the use of communal areas. However, not only were these measures beyond the control of the Hotel, it was absolutely the right thing to do in the circumstances. Without exception, all of the staff were cheerful and took pleasure in making guests as comfortable as they could. The guests we spoke with were grateful and humbled that the staff continued to come to work and do their best in difficult circumstances. The hotel was spotless, beach area lovely and lots of places to relax during the day. Palladium Hotel Group has earned so much customer loyalty by their faultless service. We hope things settle in Spain and send our best wishes to the staff and their families.
Stayed here for 3 nights for my birthday...check in was quick and car parking on site which was bonus as we had hired a car....rooms are lovely..glad we weren’t staying for longer though as limited drawer space...views from the room are beautiful and the sun hits the balcony most of the day...main bar was good...staff were going as quick as they could...wristbands seemed a bit stupid...if the hotel was full you would be waiting a LONG time for a drink...not the staffs fault at all...you could see they were frustrated with it...loved the nuts they give you at the bar too...restaurant was ok...food a bit boring and a shame the cooking stations weren’t being used...breakfast was the best meal...lunch and dinner was hit and miss...the variety of bread was great though...gotta love the breads and carbs on holiday!!!roof terrace was amazing...very relaxing and the views were stunning...didn’t manage to get to the pool area although it looked lovely from afar....drinks were good...bonus of being AI was you could buy premium drinks for half price...magners for 2 euros in the day went down a treat....entertainment was ok...better than some I’ve experienced in the hotel...now for the downside...checkout...LLLOOONNNGGG....very disorganised and the locals thought they had priority check out...saw them push in front of various people and staff at the reception desk seemed to encourage it and say nothing!!Good hotel for exploring the coast!