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Management is Failure!
Avaliou em 17 de Janeiro de 2021
So...2nd time at this venue, went last year November for a family members birthday, was excellent! Decided to visit and stay today, with my wife, everything again was excellent, service, food, staff... however there was 1 person, not sure if she is a part owner etc...her name is Vidya...if she is a part owner or manager...she needs to distant herself from that establishment..
See..thing is....to start with..she claimed she upgraded us to another room free of charge, reason being, she chose to give our initial room which we booked online to other persons as they were a group and wanted them have rooms side by side...this was understandable, however when we got our room..the ac was non functional, when we mentioned it, she said it was a free upgrade...lolz... 2nd thing...asked for a bowl to make a chow...well that turned into a shootdowm on her staff members, as apparently, we are not even allowed to make a chow onsite....not a pot of food inno...a chow!!! This place is fine if you wanna go and stay in your rooms all day, all night, and escape to the sea, otherwise i wont waste my time.
Your experience wil be great, but when you book online, just call to ensire Vidya is not there that weekend...
I am accustomed travelling, i have satyed at the most expensive and the cheapest hotels/resorts, the 1st thing you will notice if you do the same, is management will do their best to accomodate and will most likely never say "no"
Stood outside the kitchen, hearing this woman talking about me...you all need to talk to him she said, he cant have that... next time, i will walk with my owm bowl to make chow...😀
Anyways, next note...so went through all that, ofcourse you knw i and my wife feeling uncomfortable now, but still i say lets stay for lunch, only to hear that checkout is at 11am...no problem there, but, if i decide to purchase lunch, can i not stay till we eat, without paying a late checkout fee? I mean any rational sane thinking person will know thats a profit!!
So, wofe said, shes not feeling comfortable, so we decided to leave at the 11am based on them wanting more money while we ate.... cleared the room, only to reach to checkout, apparently there was some small charge we had to pay additional, not sure for what, seeing as we paid in full...never the less paid it, again..any rational thinking person regardless of what would have waived the $74. Based on the fact tht we did not even have an Ac...
Again this is not on the staff..staff was excellent..and even felt bad...
This review is purely based on the idiot named Vidya... not sure if thats the spelling...may be I...D...I...O...T...
Keep it up...
Avaliou em 6 de Abril de 2020
Corridors Cobweb, bathrooms full of molds,
Tried to sleep other other occupants in the room next door quarreling banging on room and slamming door, was scared and left hotel 11.00 pm in the night had to leave before time.
Manage never contacted us for reimbursement. Will never go back.
Meh. It's OK but not at Carnival pricing
Avaliou em 29 de Fevereiro de 2020
OK, the owner and staff are all right; they let me hang out on the porch well after I'd checked out. I rented their "budget room" which was sort of an after-thought alcove in the basement, musty and dark. Had it been truly "budget price" I figured I would get a budget place but, even a few days after Carnival, they were still charging the jacked-up "Carnival price" and, at that 75% markup, it really felt disproportionate.
It's the only place in Las Cuevas, aside from home rentals. It's not a bad place at all, just that for $100 a night, my room felt like a $25 a night compromise. Had it been at usual prices, I'd consider the place a perfectly fine out of the way hangout.
Fish stew was pretty darn good.
Nice beach hotel
Avaliou em 25 de Fevereiro de 2020
Nice hotel by the beach ( across the main road). Basic hotel, including restaurant and bar. Room was clean and basic. Food was very good, as was the breakfast. More then I could eat!
It’s not a resort style hotel, it’s a hotel with a bed, bath and breakfast. Nice staff and easy parking. Note: the location was not correct in google maps, (Febr. 2020).
Beautiful location that met our expectations but some improvements could be made
Avaliou em 18 de Janeiro de 2020
This was all about expectations. Having seen quite a few bad reviews for this place I was concerned what it would be like. The location was superb just across the road from a beautiful sandy beach. If one is expecting a luxurious place, this isn't it, however everything was functional. We has a double queen room which was huge with balcony overlooking the sea. The room had a microwave, fridge/freezer, kettle (we had to ask for cups!) and a/c that worked very well.
The hotel itself I would say was "well used" but typical of similar places in similar countries. The restaurant overlooked the beach and there was a second sitting area below that also overlooked the beach. I would have given the place 5/5 except for 2 things.
1. When we booked we told the owner we were vegetarian and we were told "no problem". In reality we were initially told to choose the sides from the menu as there were no vegetarian entrees so our first meal was chips, sautéed veg and side salad. After discussions with the manager to say that we expected better as were staying for a week things improved. We still had to choose from the menu but the cook would make something for us from menu components. e.g. I had garlic mushrooms in a sauce with pasta. We just had to be creative.The food was always nicely cooked
2. The attitude of a few of the staff left a bit to be desired. One shift seems to behave as though they were doing us a great favour even being there, the other shift were friendly and helpful.