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Run from this place
Avaliou em 15 de Julho de 2020
Homeless people eveywhere!!! Stay clear. Drug deals in parking lot. People peeing on buildings! This place is a disaster. Cars broken into and or stolen. Homeless are getting very confrontational. Begging for money. Scary place.
DONT STAY HERE
Avaliou em 14 de Dezembro de 2019
we stayed here 11/29 had to pay a cash deposit of $100.00 we go to check out and was handed $80.00 I said no we gave a $100.00 dollar deposit. he said therecwas only $80.00. we looked at the envelope and the 1 was clearly marked out and the 0 made into an 8. my husband brought it up to them to look at the writinig was clearly messed with. I contacted choice hotels corporate and they said that shelby the front desk clerk said we came back out and asked for $20.00 back because we needed things clearly a lie, and we had to contact the hotel. I said I want the cameras pulled up and it showing we came back and got the money back. we have been diamond members for 7 years. lately thet refuse to help with anything and I'm being called a lier when SHELBY is a thief obviously.
Worst hotel ever
Avaliou em 14 de Agosto de 2019
My wife and I stayed here. When we checked in, the person working at the front desk was incredibly rude to us. She gave us the keys in an obviously re-used holder that looked like it was chewed on. I found multiple bugs during my one night stay. The smoke detector in the room was wrapped up in plastic, which is clearly a hazard. The bed frame in the room was sticking out on the side of the bed, causing my wife to get a large scrape on her heel. The shower head and knob were both broken, along with water damage in the bathroom. The towels had hair on them. Oh, and there was blood on the curtains. We left our info at the front desk upon checking out asking for a callback, which we never received. Honestly the worst hotel I've ever stayed in.
Stay somewhere else
Avaliou em 28 de Julho de 2019
I don’t really even know where to begin. We arrived around 9:30 on a Friday night with two kids in tow. Opened the door to our room — Room 204 — only to find it was already occupied! Luckily, the guest wasn’t actually in the room when we barged in. I went back to the front desk and told the clerk. Got the obligatory apology and given a new room.
We get into the new room — Room 240 — and find it only minimally clean. There is a washcloth in the tub, a dead bug in the corner, a thin layer of dust coating all surfaces, a phone jack in the corner was dangling out of the wall, and the room is sweltering because the A/C was shut off. It took over an hour for the room temperature to reach “comfortable” levels. We also only had 3 towels in a room designed for 6.
Saturday morning, we had to get ready one at a time as the bathroom was too small for more than one person. There was also only one outlet in the bathroom and no other mirrors in the room. I’ve literally never seen only one mirror per room. I get ready first and go downstairs for breakfast. VERY basic. The eggs and potatoes were beyond dry; the gravy was watery and flavorless; and only one cereal option for kids.
Saturday evening, we get back to the hotel and could hear the front desk clerk talking loudly on her phone, with her voice echoing down the hall. More than once, my kids heard her say “b—-c” to whomever she was talking to. A short time later, my mom went down to see about getting a couple of towels for morning showers (the DND sign stays on the door to keep staff out when we are gone). When my mom asked if we could have some towels, the clerk responded with “don’t you have any in your room?” instead of a simple “sure, let me get them”. Gave my 3 year old a bath that night and within 30 minutes of having clean bare feet, they were black from the probably-never-shampooed carpet.
Over the course of our 2-night stay, the only staff member that was even halfway cordial was the middle-aged desk clerk working Sunday first shift. He was a very nice gentleman.
It seems nearly every department fails at this hotel: maintenance, housekeeping, front desk, and breakfast host. The ONLY positive is that I found the bed to be quite comfortable. Of course, everyone sleeps differently so don’t take my word for that.
Avaliou em 16 de Junho de 2019
We came here after we stayed the night before at the choice hotels in Cameron.
The front desk guy is amazing. He is so nice and helpful. We recommend this hotel. If you want a clean place to stay this is it