Não se aceitam animais de estimação ou de serviço.
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 257 avaliações
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O hotel não achou minha reserva eram bem desorganizados, tinha reservado o dingdong palacete mas me disseram q só tinha vaga nesse ai, a rua tem umas obras e não é tão boa a localização mas da pra ir andando para praça principal. Quando chega no hotel tem um aviso q a recepção é em outro endereço, que não é muito perto pra quem tem malas
We stayed here for 5 nights in a room with a terrace, very very comfortable bed and two showers in the room.we loved the terrace at the top.great staff, special thanks to Laura, she is the bestttt. Their service is great. We didn't eat breakfast at the hotel,but it looked good. I highly recommend this hotel,very good located,situated in the beautiful old town.we will be back in the future.
Had a nightmare with booking.com as mistakenly my partner and I both booked rooms here as I didn’t initially receive my booking confirmation. The director of the hotel (there are several cosy rooms in Valencia) flatly refused to refund one of the rooms, and on meeting her was rude and unsympathetic. The staff were friendly, However on complaining to them their answer was ‘They had no power’ The room had a tiny balcony which overlooked a car park ,The skyline was lovely as in the old historic part of the city. However the pictures on the website didn’t reflect the views or the size of the room which was tiny. The hot tub on the roof, was inaccessible being locked during our 3 day stay. The room was dimly lit and the main door had to be open The light to come on in the tiny corridor where the wardrobe was. The air con was massively ineffective and the room cramped When we arrived giving the taxi driver the address in the website at 11.30 pm (after phoning to ask about 24hour reception and being told there was) We found the hotel locked and reception empty. On phoning we were told to walk to main reception , 6 minutes away at another hotel down alleys with our cases (It was then midnight )to have to return with a door code!! Unsafe especially if travelling alone and not what you need after a day of travelling and my partner was ill! Also no one at reception if any issues arose overnight, No security and guests could give access to others if they so wished. Valencia is a vibrant fascinating city , unfortunately this hotel is run just for profit and isn’t what it says on the tin.
Really bad experience in SUPERIOR ROOM.
1. Check-in in another location. A burden not to have a reception where you actually live. 2. Staff(1 person) does not speak english. The cleaning lady does everything. Needs to use Google Translate. 3. We booked the Superior Double Room with Breakfast for €100. First, they gave us a super small room that didn’t look ANYTHING like the pictures. No bathtub, no balcony. Then they happened to have a bigger and better room with a bathtub, but just because we complained a lot. Still not very fresh. Then in the morning after a tough nights of sleep because of construction workers and paper thin walls, we had to pay EXTRA for ham and cheese to have on the sandwich. 🤣🤣🤣 4. Zero view from the room. Straight into an actual wall or the staffs smoking area. 5. The shower randomly starts dripping water. So we have to turn it on and off to make it stop. 6. Hand soap was empty when we arrived. 7. A lamp didn’t work properly and all the lady could say is ”I’m sorry”. Overall an extremely dissapointing experience and I am so happy we only booked for one night. Never again.
Too small room
Very good location, Very close to the central market in the midle of the old town. The room is too small for 2 people and definatelly not according to the pictures on the website. The bathroom is acceptable, but the space is so small that they had to put the sink in the room, which is not very comfortable. We wanted breakfast at 8 o clock and there was no service. It seems that you have to reserve it the day before, but nobody informed us.