The Castle at Swan Lake
Mais detalhes
4
Suíte estúdio luxo, 1 cama King e sofá-cama (King Deluxe Suite)
Máx. 3 adultos e 3 crianças
5
Suíte estúdio executiva, várias camas
Máx. 4 adultos e 5 crianças
Informações do estabelecimento
Saída até: 11:00
7905 Greenhow Road - Vernon, British Columbia - Canadá - V1B 3S2
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
346
Muito Bom
114
Bom
26
Razoável
9
Ruim
7
Perfil dos viajantes
Negócios
25
Romântica
187
Viagem a sós
12
Família
185
Viagem com amigos
37
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Wonderful stay
Avaliou em 8 de outubro de 2022
We had a wonderful stay. Nice, clean, quiet room. Everything one would need in a room with a kitchenette and more. Trudi at the front desk is a true gem. She explained everything to us, was kind, courteous, and professional. We would definitely stay again.
mudgirl34
Not what I expected
Avaliou em 1 de outubro de 2022
I’m not entirely sure how to rate this hotel as I was expecting different from the pictures. It is right on a highway not even close to swan lake. We were called at 3:45 to let us know our room was ready. We arrived right around 4 to check in. We were given the key card and ready to go to our room. When we got to our room the housekeeper was still in there mopping our room was not ready as it was still being cleaned. We had to wait outside the room. That’s fine we are not picky and waited for a clean room. But this was very poor communication. The unit was very clean and everything you need. The balcony had a nice view but right on the highway. The bed was absolutely awful as it was rock hard and the bed creaked every time you laid down. The pool and hot tub area was not up kept. The pool had a bunch of dirt at the bottom and the sides of the hot tub was was broken. The ramps at the pool and hot tub were extremely loose and dangerous for someone that may need that extra support. Units very cleaned, neat and everything you need but not what I expected.
laure3616
Wonderful facility and staff
Avaliou em 3 de setembro de 2022
The hotel and staff were excellent. Suite was very comfortable and clean ,spacious We stayed 3 nights as it was close to our son 's family to visit and recommended by him. Beautiful pool area. We will go back! It was nice to have a BBQ by the pool. There was a nice market across the highway. The location beside the busy highway was noisey. The restaurant was closed Mon., Tues, & Wed.
Donna D
Absolutely Great!
Avaliou em 19 de agosto de 2022
We booked 4 nights here with my extended family for a summer vacation. We do a trip like this every summer with 21 of us. We have been all over the province. This was one of the best accommodations we’ve had to accommodate 4 families with kids of all ages. The rooms are like condos, not hotel rooms. They are clean, and well stocked. The pool is nice and well kept. The adjoining property is the waterslide park. We went there but that is another review. It is on the side of the highway, but well located. There is shopping and restaurants 5 minutes away. And beaches and lakes in all directions with in 15 minutes. If you don’t have a need to be on waterfront, or centrally located and want nice big rooms that can accommodate families, this is a perfect place in the Okanagan. I would come again.
darrenbZ1288HD
A real big “meh”
Avaliou em 12 de julho de 2022
We called to request early check in since we were ahead of schedule and front desk said we could check in at 130. Upon arrival she stated it still wasn’t done but she’d switch it around and give us the “emergency room” instead as ours wasn’t ready, which was so appreciated. We entered the room and there was finger prints and sticky mess on the microwave and fridge door, the bottom drawer of the oven was hanging and there was left over garbage in the garbage bag in the kitchen. The coffee table opens and my daughter found someone’s travel neck pillow and a Gatorade label left behind. I called and asked someone to come and reclean the room and they said housekeeping was gone for the day but they’d be by in the morning. The next day she dropped a toy behind the couch so I pulled it out and the amount of dust, dirt, a loonie and someone’s ear plugs confirmed no one had cleaned under there in many of stays. We checked out shortly after that as I was quite grossed out, the lady at the front was unfriendly and didn’t smile once and I decided it wasn’t worth my while to even complain. I did laugh at the sign at the front desk which speaks to their “top to bottom sanitization with the same products used in health care facilities” to prevent spread of the virus. This room was hardly even cleaned, let alone sanitized. The hot tub was broken, there was only one pool towel for the 10 people that were out there. The freezer wasn’t cold. We were provided 2 towels for a family staying in a suite. The only highlight was that it was Vernon rib fest and we got a delicious rib dinner lol. Wouldn’t stay here again.
42charleneo