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Avaliou em 20 de Setembro de 2021
Disappointed overall. This is a doubletree but felt like a holiday inn. Beds were double beds. Bathrooms were extremely small. All room pillows were feather- not everyone likes feather pillows. Have a choice available.
Nice comfortable stay
Avaliou em 19 de Setembro de 2021
I am a Hilton Honors Diamond member, and as such I enjoy staying in different properties across the Hilton portfolio when I travel to various places. I chose this Doubletree as it looked relatively close on the map to where I was taking public transportation into and out of Virginia Beach.
Being a hot September day, it was a very long walk, and I knew I would be arriving well ahead of the designated check-in time. When I got there I was willing to store my luggage and check-in later, so I was very pleased when the friendly woman at the front desk found a clean available room for me to check-in right then. The ability to drop my heavy luggage and take a midday shower was welcome.
One nit to my check-in is that I was not automatically offered water or the obligatory Doubletree cookie. When I returned later I asked for those and received them.
Of course the Virginia Beach oceanfront is the destination, and by no means is this hotel at the oceanfront. It may appear to be 9 blocks, but it's 9 very long blocks. My phone clocked the distance between Arctic & 19th, the point where Amtrak's bus stop is, and the hotel at 1 mile. It measured the distance between the hotel and the oceanfront "boardwalk" at 1.5 miles. So before, during, and after my stay I got to walk this stretch 4 times (2 of them with luggage). Once on the oceanfront I enjoyed my time in the area, and then returned to the hotel once more for a restful night. My room was comfortable and the temperature was easy to control. The room was amply sized for my needs. The bathroom had enough counter space to put my toiletries. No issues with the shower; hot water available.
Visitors should know that the hotel is closer to a naval base than the ocean. During the day, fighter jets almost constantly take off and land with their flight path very close to the hotel. It can be heard throughout the city, but it is pronounced in the area around the hotel. It is more than likely dangerous to one's hearing if they are approaching the hotel on foot and will be outdoors for an extended time. The noise can be heard in the room too, but that is comparable to any hotel that is near an airport. The sound did stop by mid-evening, thus no effect on my ability to sleep. Because I left before 8 AM I did not hear it the next day.
Check-out was as professional as check-in. Same person served me with a smile. I would recommend this property if you have a vehicle and thus won't be outdoors for very long. If you're into walking, keep the distance and the decibel level of the aircraft in mind.
would love to return.
Avaliou em 11 de Setembro de 2021
Travels to the double tree last minute got one of the last rooms Available. Brought my wife and two sons (7yrs) we had a blast! Hotel was amazing, food options were limited but the service was A1. My room wasn’t cleaned thoroughly found a sock in the bed my wife and I slept in.
Customer Service is lacking and poor at the Front Desk
Avaliou em 31 de Agosto de 2021
Location is great. Close enough to the beach. I walked in the morning and it was only a mile to the boardwalk. However, the staff at the front desk was rude and for me customer service is a big thing on where I choose to spend my money! That being said, I won't stay here again for that reason.
Not a great experience
Avaliou em 30 de Agosto de 2021
The hotel was not clean, my room smelled stale and never got cold. Parking was near impossible. I asked for my room to be cleaned and it never occurred, I had to approach a room service person directly for assistance for which I tipped her. The TV was out for an extended period of time. I even misplaced my credit card and no one bothered to return it to me until the waitress (Jordyn) in the evening notified me that she turned it in a day prior