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What's the point of a reservation with they don't honor it
Avaliou em 9 de Outubro de 2021
After flying across the country, we tried to check in around midnight. Only to discover after booking weeks advance, that they overbooked and gave our room away,leaving me, my wife and my 10 yr daughter with no place stay.
They made no attempt to try and contact me and even though we tried to confirm our late arrival time earlier in the evening... They left my wife on hold for over 15 mins and never can back to the phone.
Horrible customer service
Great dollar value!
Avaliou em 9 de Outubro de 2021
Just off I-95. Very clean and fresh. Staff was cheerful and helpful. We have some item that needed to be in freezer, the staff assisted. Our room was larger than most and had good lighting for work.. The bed was firm and I had a good nights sleep. Morning breakfast was OK. We will be back!
Quick stop off of I-95
Avaliou em 12 de Agosto de 2021
I was traveling along I-95 and decided to stay at the Avid hotel. The room was clean, very modern and surprisingly spacious. I had plenty of room for my suitcases.
There are several food options nearby.
The bed was very comfortable.
It was good for an overnight stay and I would stay there again if I'm in the area.
Give It a Chance
Avaliou em 31 de Julho de 2021
Liked · This is a very nice hotel out in the middle of nowhere. The main reason why we stayed here was because we wanted a nice, cheap place to stay while we hit King's Dominion on our theme park road trip. The Avid turned out to be a little better than we expected, but at the same time there were things we didn't expect. The breakfast was great, as far as continental breakfasts go. There weren't a lot of people there, which was also nice. Plenty of room to park and the rooms themselves were very clean. We LOVED the shower. That was the best part of our room. If we could take that home, we would've. It's a very modern hotel and the pictures are pretty accurate. Oh, and if you want to grab a bite without having to drive, there's a Taco Bell and Arby's that are only steps away. For a few more steps, you can hit up Popeye's. The room is a little cramped, but the beds are nice and it came with a fridge, so no worries there. But that shower, man. Oh wow!!
Disliked · There's a trailer park behind the hotel, which our room faced. Ask to not stay on that side of the hotel, if you can. Nobody wants to wake up to that. At least they're quiet, so that's a plus. Also, when you ask me how many in my party from the website--three--and we book the hotel, it would be nice to have more than a set of towels for only two. That's been a real pain during our vacation. Now, that staff was nice enough to prove more, but I didn't want to have to go downstairs after dragging out luggage upstairs. Oh, and when we check out, always give us a few minutes before you send the cleaning lady up to our room. Just because we check out on the TV, doesn't mean we're not going to hit the can before we go. I checked out and less than two minutes, the cleaning lady was knocking at our door.
Overall - My biggest fear for this hotel is that it'll go out of business due to the location, which is in the middle of nowhere. If it had been around other hotels or closer to King's Dominion, then I have no doubts that this hotel would be around for a long time. Despite what I didn't like about it, it truly is a sweet place to stay. Oh, and those pictures of the hotel are very accurate, so that's a plus, too.
Good for a Short Stay or Solo
Avaliou em 23 de Julho de 2021
This is our 2nd time at an Avid hotel. Very nice, clean modern look. Rooms are clean but small, at least our 1 king bed room. Perfect for a business traveler or a 1-2 day stay for a couple. Though the desk space is tight for a laptop. We just stayed 1 night on our way to Savannah from CT. Breakfast is OK. No hot foods regardless of Covid other then microwaving a biscuit sandwich. Price was very good and plenty of dining choices around. We would stay again