Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 26 de Setembro de 2021
Stayed there this weekend for cranfest. Was warned by the hotel the week before that they were extremely short handed and to be patient with staff. Checked and asked if we could get a discount for not using the waterpark and said that that wasn't an option. However, never got waterpark passes from the check in counter. Friday night food was good service was slow, but understandable. Saturday night the bar was out of different wine. Ordered special for dinner, was horrible and could not eat it and didn't get our salads. No apologizes and no discounts. I know that they were 100% booked and understaffed, however, for a discounted rate would have been appreciated for the price we paid and service that was received.
Room Cheap and Dumpy
Avaliou em 25 de Agosto de 2021
Resort looks nice until we got to our room, dark, cheap, dumpy. Holes in furniture, looked very old, bedspread had large holes. I was afraid to sit on couch it looked like something that would have bugs. No coffee pot in room. When we made the reservation we asked how late restaurant was open and were told 10pm. We got there between 8-8:30. Restaurant was not open. We asked for manger or owner, never heard a thing from anyone. This was the worst experience we have had at a resort/hotel. We would have left but had driven all day and were too tired to go on. Should have kept driving because we did not sleep well with all the dirt. Towels didn’t look clean. So disappointed! We could not recommend to anyone.
Dirtiest place and unsafe pools
Avaliou em 17 de Agosto de 2021
Based on reviews from friends as well as reviews on here when we booked last summer (2020), we were excited to come here for our cousins trip. 6 adults and 7 kids. Upon arriving, check in was great and quick. We had the villa. We quickly unloaded our stuff and went for a walk to check everything out. When we returned back and spent more time in the cabin, we realized how dirty it was. Everyone’s feet and socks were BLACK. Once we realized it was both cabins and couldn’t have been just from us moving our stuff in, we called the front desk and they were no help since the housekeeping were already gone for the day. To this day, we never got a follow up to see if we still wanted it mopped or not when housekeeping was in. After realizing more and more how dirty it was, we decided to go to the local Walmart and buy our own swifter mop. We scrubbed the stairs and the entire floor 4x that night and they were still black. We had to switch cloths every few swipes. We couldn’t even finish a room without the rag being black! We decided just to give up and ended up wearing shoes and socks the rest of the trip. Once realizing how bad the floors were, we noticed dust and grime everywhere. We never felt clean.
Second complaint was the lifeguards. I would think as having a huge indoor park as well as an outdoor one, you would put a lot of focus on that. Not at all. With kids ranging from 12 to 2, we were always being lifeguards which is fine but we were also doing it for other kids and rescuing our kids when the lifeguards were not watching or paying any attention which was majority of the time. There were two male lifeguards that were great and interacted with the kids but the rest were horrible. Kristin was one that was always on her phone, told people to go down the slide seconds after the previous person did which ended resulting in a pile up in the pool at the bottom. She even would quickly put her phone down if you gave her a look and she knew she was caught. I even had to pull up a kid due to her not paying attention. One night in the indoor water park, there was a guy at the top of the slides fast asleep! My cousin ended up waiting until she thought it was long enough until she could go. Overall, we still had fun but that was our own doing. I would not recommend bringing your family here and I know I wasn’t the only parent there lifeguarding and helping other people’s kids.
Poor customer service, scam on the side
Avaliou em 12 de Agosto de 2021
As a physician, vacations are important. I stayed at three bears in Sept 2018 with family and found the resort ok. It was comfortable, lacked a little in cleaning and was clearly understaffed, however it was close and I had booked at the last min. I decided to upgrade to a cabin for next stay and placed nearly $800 deposit per policy for Sept 2019. I cancelled reservation within cancellation policy and was told I would receive a full refund of my deposit. I have never received the refund as promised of my nearly $800 deposit. BEWARE I think it was a scam as initial confirmation email never sent, then online had no record of my reservation yet my account was charged! Keep your money in your pocket and go elsewhere.
Avaliou em 9 de Agosto de 2021
We knew going to the resort that weren't any restaurants open so bring your own food. The indoor waterpark was mostly open with the slides and wave pool and lazy river open. Very few life guards but you should watch your kids regardless. Rooms were very nice.