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Stayed 3 nights at the lodges/apartments
Avaliou em 18 de Agosto de 2020
Stayed in lodge No.7 for 3 nights (16th-19th)... First of all I’d like to highlight that when we arrived absolutely no information was given to us when checking-in in relation to meal times of the restaurant, contact numbers,local attractions/ shops destinations or the usual stuff that gets told to you when you check-in somewhere. It is so important that this should be made available to make guests feel welcomed to any property. When we were escorted to the lodge the first impressions of the lodge was okay we were a bit surprised at the amount of space the lodge offered. Then we started noticing things after an hour or so of settling in such as practically no WiFi (which is stated is available throughout) or a signal that at most held for 10 seconds then drops completely away leaving you with nothing (no cellular signal either by the way). Next thing we noticed was when one of our party went to use the bathroom and was greeted by a god awful non-mistakable sewage smell coming from the downstairs bathroom which quickly expanded throughout the lodge & left us running for sprays. Of course this was relayed to the reception immediately via Facebook messenger as there were no telephones, the message was read but we received no reply so we decided to physically go to reception and relay this & We were promised a WiFi booster and did receive this the following day after having to chase it up as I had previously expressed WiFi was essential due to work commitments. We also re-highlighted the sewage smell of the downstairs bathroom to the polite young man who brought us the WiFi booster whom said he’d pass it on about the sewage smell.
Next thing we started noticing was the cleanliness of the place it was just average and could of been cleaner in our eyes considering the price of the place ie grease stains wiped off cooker hood light & the surrounding cupboards, marks of dirt around doors & handles, dust & cobwebs behind tv and cobwebs from the side of kitchen cupboards. The sofas that were in the property were a bit worst for wear as well the leather sofas springs were near popping out and sank in the middle as for the cloth sofa which should of never been in a pet friendly accommodation smelt real bad, we had to spray it a few times to try and disguise the bad smells coming from it (which we had to go out and purchase). We also had to literally fight with the refrigerator door to keep it closed as it kept opening by itself. As for the upstairs area we never found a problem except for 2 minor things the dirt marks around door handles of the doors and there could of been more of an effort made to remove limescale marks around the seams of the shower doors. The beds were comfy, firm & also clean. Also a tip for the cleaners of the lodges it would be nice to leave a few extra bin liners so the bins can be emptied more regularly as stated on the notice on the wall.
I was actually quite surprised to find these faults after reading such good reviews which is what attracted me to this place but I believe it’s better for the proprietors to have knowledge of these things to improve their service.
The only resolution we received was the WiFi booster heard nothing back about the sewage smell.
Avaliou em 28 de Julho de 2020
Myself and 2 friends just wanted to get away for the weekend & have a catch up .
We stayed in the Superior Apartment and it was amazing . 3 stories and so clean .
From check in till check out the staff couldn’t do enough for us .
The restaurant food it divine and we all enjoyed our meal . Obviously with covid we booked it and could only stay the 90moms but that was fine we went back to our apartment and spent the night there .
It’s not walking distance to anywhere else but Athlone is only 30mins or so away so we went there the next day .
They have a driving range so kids might live that but otherwise not much more to do for them.
I think it would suit couples or small groups best.
A Hidden Gem
Avaliou em 2 de Fevereiro de 2020
This place has to be one of Ireland’s best kept secrets.
We have just had the most wonderful family gathering here.
26 of us across 4 generations were celebrating our amazing mother’s birthday 🎂.
We arrived on Friday evening to a wonderful , warm and friendly welcome from Paul ,who might I add was outstanding in the way he dealt with me since my first enquiry back last November.His professionalisms yet friendly demeanor was much appreciated.
The food,accommodation and over all experience was excellent.All of the staff especially Chanell,Maggie, Meagan and the wonderful “jiving” Martin were wonderful.
John , Jimmy ,Paul and all of the staff made it a wonderful weekend and one we as family will remember and reminisce about for many a long day.
Quick evening dinner
Avaliou em 13 de Janeiro de 2020
This is a lovely spot just outside the village of tyrrellspas s. We were a group of 5 that rocked up without a booking and even though they were very busy accomadated us very quickly and without hassle . The food was reasonably priced and good quality. The staff were helpful and pleasant!!
Very Pleasant Stay in Lodges
Avaliou em 9 de Janeiro de 2020
Myself, my husband, 1 year old daughter and little Yorkie stayed in a 2 bedroom lodge for two nights. The house was clean, spacious and comfortable. The bedrooms were a decent size, the kitchen and living space was very comfortable. It was brilliant being able bring our little dog with us.
I gave a very good rating over excellent as there was a few little bits that we personally felt would have made the experience excellent.
1. The WiFi was very poor and the network dropped completely so it was difficult to keep in touch with outside world (not always a bad thing)
2. Due to our bedroom window location, we had a street light right outside our window, which was quiet bright when trying to go to sleep. I'd recommend black out blinds for these rooms.
3. The hot water in the shower ran out very quickly (maybe we missed something)
4. A welcome book/pack would have been a nice touch, with small details such as dinner times in the restaurant or sample menu, or a little map with a walk around the grounds or places of interest in the surrounding area.
These were not major downfalls, overall it was a lovely experience.