Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
We'll definitely be back soon!
Avaliou em 13 de Outubro de 2021
I booked rooms for 4 families at the Horstman House for a 2 night stay and we will all definitely be back. We loved the space of the rooms, the amenities available for guests and the location! Parking was tight but nothing different from typical Vancouver parking. Our rooms faced the forest trails and we thought we were in the hotel on our own until we saw everyone checking out.
Kelly was our customer service contact and she was amazing and replied back in reasonable time.
The only minor issue was after checking into the rooms some bulbs were burnt out and I couldn't get a hold of the front desk via phone. Had to send someone down. I wouldn't hesitate to return again though!
Avaliou em 20 de Julho de 2021
Making our reservation went well, so we looked forward to our three-night stay. But from check-in onward we were disappointed. Staff were indifferent even though early in our visit I expressed our concerns in person, by email and by voice mail (because no one answered their phone). Also, their parking spaces are too small, and sound is somehow amplified when you're on your deck so you hear people's conversations, conflicts with their kids, and their boom-box music, whether you want to or not. The swimming pool is also a significant source of noise, especially on Saturday evening. It was not a relaxing experience. It's a nice building though, and a good location half way between the Upper Village and Lost Lake.
Very disappointed, not clean at all.
Avaliou em 7 de Julho de 2021
We had family trip to Whistler last week, I chose to stay here based on reviews, but my expectation turned into huge disappointment due to lacks of overall cleanness and maintenance.
First of all, the property wasn't really ready for new customers to checked in. The initial condition of the room was really terrible. I was shocked about the fact that they didn't even check and fix the problem including broken shower booth door which was not closing, broken fan, window screen, etc before welcoming next traveler. I had to call the front office to report all the issues, and they sent me the repair guy the next morning.
The cleanness was also disappointing. The kitchenware was not cleaned appropriately, I had to wash it all again by myself.
They say they do have enhanced sensitization procedure throughout all common area, rooms during COVID on the advertising, but I strongly don't think they were responsible doing decent job on managing the site.
There were not enough parking even though the customers were supposed to secure designated spot, since the gated parking lot is shared with many other owner's reserved parking.
Front desk is not available all time, if you arrive later than their work hour, you have to go to other address to check-in, that was very inconvenient as well.
If I could, I would give 6 stars to my review!
Avaliou em 4 de Janeiro de 2021
Perfect location, 25 minutes walk to village or 5 min with the free shuttle. Fully equipped kitchen, very quite, beds are just perfect and pool/hot tub are wonderful.
I would go back anyt time.
Spacious and well equippped. No AC though
Avaliou em 31 de Julho de 2020
Large rooms. Nice pool and hot tub. Across the street from Lost Lake. About 20 min walk to Whistler Village. No AC which was missed in this week of 30-35C weather. They do supply a few fans. Most windows have screens but mater bedroom did not. Lots of parking. Would come back.