Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Mold, damp, dated
Avaliou em 11 de Setembro de 2021
One night is enough to say “I will NEVER set foot in this place again.”
Room 220 had mold everywhere, shower, sink and on the pictures hanging on the walls. The carpet is SO disgusting and sticky. It seems the room has never been updated since new. Oh well, this was our experience and it is your choice to stay or find a better place.
Disappointed but grateful
Avaliou em 9 de Agosto de 2021
So I am saying I am disappointed, yet grateful and here is why. Attempting to drive from Florida straight through to Delaware when I encountered some torrential rain Saturday night, July 7, 2021. Decided to pull off and get a room for myself and my two daughters, it was 11 p.m., all hotels were sold out right off of I-95 in the NC area. I drove and got off at other exits with hotels and again, all sold out. Because of the late hour I could not book online. Finally after driving an additional hour I exited and got lucky at this Holiday Inn Express. Only king rooms were left, granted it was 1 a.m.. I chose a King Suite since there were three of us. I gave my girls the bed (17 & 21) and I took the pull out sofa bed. This pull out sofa bed is small, just for one person. I had to go to the desk to get sheets, blanket and a pillow, there were none in the "closet/iron" area. That truly was not a problem. The problem was the bed was so old and the springs were in my back, the mattress was almost brown with age and wear. My husband is a platinum IHG member and although it was not necessary, usually we are given a bag upon arrival with waters and a snack, nothing was offered. The next morning I was disappointed with the breakfast. The famous cinnamon buns were HORRIBLE. The rolls seemed old and over done. On top of that the women working the breakfast area, although very nice, closed down the breakfast at 9:20 - breakfast is until 9:30. I am not the only one bothered by this, another family made a complaint to the breakfast staff and then to the management. I thought I forgot our toothepaste and went to the desk for some, they did not have any. Fortunately I went out to my well packed car (crowded), dug through to find my suitcase and found out toothpaste, When I returned inside the hotel the manager said she found some toothpaste but no attempt was made to bring it to my room, as my girls were still there and said no one came by. The final issue that spawned me writing this poor review is that Reward Members are allowed complimentary coffee at all times. Before we left I wanted to caffeinate myself for the ride and the coffee was empty. When I asked the breakfast staff woman who was still cleaning up if this is the coffee station for reward members she said yes but that there wasn't any. Obviously Holiday Inn's are our choice hotel, we have stayed in them throughout the country, this hotel did not represent Holiday Inn quality. I am sure given the close location to I-95 that you get good business, your service needs to improve just a bit. There wasn't a laundry bag in the iron area either - those were always a given and convenient to throw our dirty clothes in. Now, the front desk staff at 1 a.m. were lovely and very helpful, the kitchen staff was lovely, morning manager lovely ---- perhaps everyone just needs to be reminded of the perks of staying at the Holiday Inn.. one of which is the yummy cinnamon buns, Saturdays were HORRIBLE. Also the sofa bed needs to be changed out or let people know they are not fit to sleep on.
COVID-19 Enforcement Nightmare
Avaliou em 8 de Junho de 2021
This is based on two stays, 18 and 29 May 2021.
18 May: I stayed overnight as Wilson is midway between our home and destination in SC. I chose this hotel as I am an IHG rewards member and it allows pets at a reasonable rate.
Check in was fairly easy with one glitch. I informed the clerk we had a pet and the charge was not added. When I was seen taking our luggage through the lobby, with poodle in hand, the clerk, rather loudly in front of other guests, asked what room we were in. Odd since she just checked me in but I answered and she said she would have to add the fee to my bill as she didn't know I had a pet. Huh? Ok, I did know I told her at check in.
The beds were comfortable and room adequate. There was no bath gel in the dispenser and the toilet roll holder was torn loose from the wall. Breakfast was also adequate with limited food choices but some items were hot which balanced the choice selection.
After breakfast, I attempted to enter my room and the door was inoperative. It appeared the battery in the locking mechanism had died so the desk clerk had to use this interesting device to open the lock.
Overall, an average experience.
29 May: On the return visit, I stayed at the same property. As before, the bed was comfortable and room was clean. This time, there was no conditioner in the dispenser which was a minor inconvenience. Breakfast was a little better this time with a few more selections but it does appear the famous Holiday Inn Express cinnamon rolls are much smaller.
The basis of this lower rating is primarily concerning the enforcement of the COVID-19 guidelines. IHG changed its policy on 21 May and is very clear on its website which states, "After careful review and in accordance with the new Centers for Disease Control and Prevention (CDC) guidance released last week and American Hotel & Lodging Association (AHLA) Safe Stay guidelines and recommendations, guests who are fully vaccinated are not required to wear face coverings while on property."
Yet, the manager, Ms Horne, is still enforcing the old guidelines of everyone wearing a mask. I suspect it is her own policy to do so as the staff even removed masks when she was not present. It was cringe-worthy when she would approach guests to inform them to wear masks and even SAID it was IHG policy. Rather then correcting her, I have chosen to inform IHG corporate of this action. From observing the staff, I suspect there is a reluctance to discuss it with her. It is my hope this is corrected prior to my next trip in a few months or I will need to reconsider my accommodations.
NOTE: On both occasions, I was not recognized as an IHG Priority member nor offered upgrades. NO customer service at this location.
Avaliou em 23 de Maio de 2021
Arrived at 3:00 which is check in time. Check in was quick. Got our keys and went to the room. Found the door propped open with the safety lock and on entering the room was completely untouched. Went back to the desk where a new person just came on. The lobby is now full with people. Told her the problem. She ran down came back and told me she got somebody started on the room. So I took a walk down to find the building’s maintenance man working on it. He asked for half an hour and told me he’s never made up a room and the girl from the desk was coming to help which I told him was unlikely since the lobby was full. I checked back about an hour later and someone from housekeeping had arrived and was helping. It was almost 1 1/2 hours after check in time until we got in the room. They seemed to be very short staffed for unknown reasons. Hotel is in need of maintenance. We had friends staying in another room. The electronic lock was broken and they had to have someone open the door every time. They also had a dead roach in the bathroom. Breakfast was substandard. There were no forks. No tongs for bread so everybody had to put their hands in the bags. No napkins only paper towels. And a community gallon of milk. Extremely disappointed in this HI Express.
Comfortable in Wilson
Avaliou em 17 de Abril de 2021
This is our second but not last stay at the Wilson Holiday Inn Express.
Important to us is a friendly staff, easy off 95, lots of parking and most importantly the room was clean.
Also the HI staff does a fantastic job with breakfast.