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CHOICE HOTELS DO NOT ACCEPT SERVICE ANIMALS.
Avaliou em 13 de Outubro de 2021
The lady behind the counter refused to accept my small service dog. A small chihuahua, stating that they accept NO SERVICE ANIMALS.
EXTREMELY RUDE with a GET THE HELL OUT attitude. We arrived and had to immediately rebook next door at the EconLodge which itself was a filthy, stinky mess. Mold everywhere and your feet stuck to the carpets.
These places that reside in tourist traps operate under their own rules. Federal laws have no jurisdiction. I contacted Choice Hotels and they told me that they have no control over the hotels. They are independently owned and operated. Stay away folks.
This was a very good deal
Avaliou em 4 de Outubro de 2021
This was a great value. I would have given more stars than two. Two queen-sized beds in a larger room, the nicest I have slept on, microwave, minirefrigerator, quiet toilet,
in-room coffee maker, free morning breakfasts, lots of free parking, and indoor pool. Hotels on weekends in tourist places would probably charge at least $150 for a larger room but we paid under $100.00. Near Mirror Lake State Park and others too. Restaurants nearby.
Avaliou em 13 de Setembro de 2021
Whirlpool tub filled MUCH more quickly than any other I've ever used. Good jets for arms and legs, but none on the back.
Room was spacious and well appointed. There were two sinks, one in and one outside the bathroom. Both had large vanity counters. Bathroom fan was very loud though. Towels were a little thin.
Hotel was very quiet with no noise from the road or others in the hotel.
Mattress and pillows were comfy.
Breakfast was fair. There were eggs, sausage, and pancakes. However, saw no one cleaning the breakfast area after each guest as we have at other hotels.
Clerk was behind plexi-glass.
Minimum Age 21 to book, turned away when already paid, horrible customer service
Avaliou em 7 de Setembro de 2021
I helped my son book his end of the summer trip with one of his friends. He is 19. When I looked at this hotel, it had mostly great reviews. I told him this one looked good. I helped him book it, with his information, not mine. I briefly looked through the website to see if there was a minimum age to book and did not readily find one. And since the site let him book, he paid ahead of time and thought he was good. After a very tiring day at the Dells, his friend and him came to the hotel to check in. The person at registration laughed at them and told them they weren't staying there. Yes, they were, they had a reservation. You have to be 21, dah, the person said. This was the first time my son and his friend did anything like this as an adult, an adult who can vote and join the military at 18. My son was humiliated and called me. I said, didn't they give you your money back, and he said no. They were able to book another hotel in the Dells, but had a horrible first experience dealing with this hotel. Was it partially our fault that we didn't see the minimum age that was 3/4 way down the page? Yes. Should the registration person been extremely rude? No. Should they have made it a better experience in the future if they would have explained the minimum age requirement and given my son his $ back? Yes. Now, all we know is we will never ever recommend this hotel to anyone! I called the hotel to talk to a manager, it isn't even an option. I sat on the phone for 30 minutes trying to file a complaint with the company that owns it. I'm not a helicopter mom. I believe in kids learning lessons from things. But this is crap. Nice customer service, not. I work in customer service and don't appreciate the way the staff handles things. Will never go, will tell anyone who asks to not go here. But if they want to call me and offer a refund, well, we can talk then.
Avaliou em 18 de Agosto de 2021
Amazing staff very accommodating. Hot breakfast was delicious. Rooms were super clean and peaceful. Well beyond my expectations. I would definitely come back. They had a pool which was very fun for the kids to swim in. I would recommend this and will be back soon!!!!!!