HOTEL LUCIA BEACH review Yabucoa 00767, Puerto Rico
Avaliou em 12 de Agosto de 2017
We stayed at this hotel from July 19 through July 27, 2017. The hotel is located two steps from Lucia beach. We came to this hotel in hopes of having a beach where we could swim. The beach is unusable, as the bank is covered by seaweed, which is 10’-15’ wide and 2’-3’ deep. The water is dirtier than a sewer and was most likely never checked for viruses. In 8 days, we only saw one person go into the water. It is not safe to go in this pigwash. We had two full size beds, a refrigerator, a microwave, a coffee maker without coffee or tea, and disposable cups with a note saying that these cups are not disposable and a suggestion to use them and leave them behind. We were only given a tiny closet to hang our clothes. There was a television set, but the channel selection is very poor; there was no sport or movie channels, but merely local broadcast channels. The hotel provides one hand towel for two people and two slightly larger towels as bath towels, as well as a floor towel. There were no beach, pool, or fitness room towels. There is a laundry facility. The service is nice. At the front desk, some of the people are very polite and did everything they were asked, whereas some were more official and less accommodating. There is a large shower space. The water pressure is very low and when two people in different units are taking a shower at the same time the water barely comes out. The WiFi works well. The pool is large and nice. There is a fitness room with a running treadmill, which was not working for most of the time, and two stationary bicycles, only one of which worked. There is also a power stand and a bench. There are some free weights. No towels or water were provided. We had an included breakfast. There is a breakfast menu with a few selections, but you may have only one selection. For anything additional there is a price indicated in menu. The hotel also has an AI plan.
We had a rental car and once at a restaurant I parked the car too close to a parking curb. The right side of the bottom of the front bumper had a deep scratch. I had everything insured, but I didn’t want to deal with the car rental company. I came to the auto paint store. I had a mazda mirage in gray. I didn’t want to paint it myself, so I asked for a mechanic who could do it. They sent me to a nearby place that does bodywork. The scratch affected a curved silver trim on front bumper. The mechanic checked the scratch and gave me a price. I offered him less, thinking that he would only cover the scratch. He accepted a slightly higher price than I offered. The next morning, I brought my car and the mechanic drove me back to the hotel in his car. He doesn’t speak English and I do not speak Spanish, so he put his phone on translation and told me that he would call me when it was done. Close to the end of the day, he came over to pick me up. When we came to the body shop I was shocked with the work he did. The car looked better than new. He did the silver trim that looked better than a new car. I was ashamed that I had offered a lower price. I want to pay him his original price, but he refused to take the money and took only the price we agreed on. He did a masterpiece. I appreciated the look of this work until I dropped the car at rental dealer. If any of you are in Yabucoa, PR and need car bodywork done, I would suggest this guy; his name and address: Anibal (Taller Cano Niby), Carr 901 km 2.7 Bo Juan Martin, phone: 787-310-0803.
I would not stay at this hotel next time because of my unpleasant experience.
Good but i expected more
Avaliou em 28 de Junho de 2017
The staff that received us treated us very well. The beach wasn't adequate for swimmers. The coast was very dirty with branches and dry coconuts. There wasn't restaurant facilities and we had to go to other facilities across the hotel for breakfast. The rooms were mostly clean but the beds needed fresh linens. There wasn't a closet to accommodate my family's clothes. Breakfast was good but the restaurant facilities we visited, needs to be renewed. For the price, it wasn't enough.
Avaliou em 17 de Janeiro de 2017
Well this was a place we stayed at last minute and was very queit. We really didn't get to use the service because there was really no one there til 2pm. We stayed there because it was close to our family. There was not a lot to do. They said they had wifi but there was none. There was no phone in the room. Housekeeping only made the bed never really clean the place, for example I had drop the cap for the comlimentry shampoo in the shower and it stayed there the whole time we left. The floor was never swept because it was sandy. And for four people staying ther they only gave two towels. The good thing was that the pool was lovly and the view was nice of the ocean but the beach was dirty
Nice, modern room
Avaliou em 4 de Dezembro de 2016
We were transferred from its sister hotel after a bad experience with the rooms there. Hotel looked new and had a modern feel. A/c worked great and rooms were pretty. Mattress was too firm for my taste.
This property needs love...
Avaliou em 3 de Julho de 2016
This was a family weekend getaway. We booked two rooms. At the time of booking I asked if I could choose my rooms and the representative said NO. I wasnt asked why. When we got there we got rooms on the third floor and my brother in law has a knee injury, therefore it was somewhat difficult for him to go up and down all the time since theres no elevator on property.
At arrival there were two desk agents assisting other customers. They didnt acknowledge us being there. It was when a third agent came out of the office and greeted us and let us know that they were assist us shortly.
When we got to our room the floor in front of our dresser was wet, I slipped and hurt my knee. There was a hole in one of the headboards and in the bathroom the toilet was dangerously loose and cracked. In the shower it was almost impossible to graduate the temperature so it was either freezing cold or scorching hot. The certificate we purchased stated that there were plasma tv's in each room but ours was a very small tube tv.
In my sisters room the sliding door didnt close and their closet flooded completely on the second night because it was raining very hard. There was a leak in the hall too.
They have very nice workout machine and facilities but it is in the same building where the rooms are. So... there were people using them at 6am and you could hear it everywhere.
Pool was nice, basketball court too, family oriented.
Food is incredibly good and service too. People (employees) are very corteous, friendly and hardworking.
I would go back if rooms are updated.