Holiday Inn Express & Suites Yorkville, an IHG Hotel
Mais detalhes
Fique mais perto de ganhar 1 diária grátis com esta reserva!
Saber mais1
Suíte, 2 camas Queen, acessível (Mobility, Accessible Tub)
Máx. 6 adultos e 5 crianças
1
Suíte, 2 camas Queen, acessível (Communication, Top Floor)
Máx. 6 adultos e 5 crianças
1
Quarto standard, 2 camas Queen, acessível (Communication)
Máx. 4 adultos e 3 crianças
1
Quarto (Specialty)
Máx. 2 adultos e 1 criança
1
Quarto standard, 1 cama King
Máx. 2 adultos e 1 criança
1
Suíte, 1 cama King, acessível (Communication)
Máx. 4 adultos e 3 crianças
1
Suíte, 2 camas Queen, acessível (Communication)
Máx. 6 adultos e 5 crianças
1
Quarto standard, 1 cama King, acessível (Communication, Roll-In Shower)
Máx. 2 adultos e 1 criança
1
Suíte, 1 cama King
Máx. 4 adultos e 3 crianças
1
Suíte, 2 camas Queen (Additional Living Area)
Máx. 8 adultos e 7 crianças
1
Suíte, várias camas, acessível (Mobility, Accessible Tub)
Máx. 8 adultos e 7 crianças
1
Quarto standard, 1 cama King, acessível (Communication)
Máx. 2 adultos e 1 criança
1
Suíte, 1 cama King, banheira de hidromassagem
Máx. 4 adultos e 3 crianças
1
Quarto standard, 1 cama King, acessível (Mobility, Accessible Tub)
Máx. 2 adultos e 1 criança
1
Quarto standard
Máx. 2 adultos e 1 criança
1
Quarto standard, 2 camas Queen
Máx. 4 adultos e 3 crianças
1
Suíte, várias camas
Máx. 6 adultos e 5 crianças
1
Suíte, 2 camas Queen
Máx. 6 adultos e 5 crianças
Informações do estabelecimento
Saída até: 11:00
577 E KENDALL DRIVE - Yorkville, Illinois - Estados Unidos - 60560
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
7
Muito Bom
0
Bom
1
Razoável
1
Ruim
7
Perfil dos viajantes
Negócios
3
Romântica
1
Viagem a sós
1
Família
7
Viagem com amigos
0
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Quartos
Bottom Feeders
Avaliou em 3 de março de 2023
Charged $500 for damages that didn’t exist. Almost didn’t enter the room except for sleeping. Clearly hoping no one would contest it. Maybe on the brink of closing down? Or promised raises they couldn’t afford? Either way, it’s been a REAL hassle to get money back. Bottom feeding trash bags. If you need money that bad, go rob a bank. Just leave me out of it and stop trying to rob me.
Customer P
Good Location
Avaliou em 7 de dezembro de 2022
The hotel was a nice location. My little ones love to swim and they had a pool so that was a plus. The service was good. The manangement team has great customer service and they will resolve your issue if there's any. They will do their best.
217tequilah
Absolutely Not
Avaliou em 26 de setembro de 2022
My fiancé and I booked our wedding weekend here for 060422 on 062821. We spoke to Wayne and requested a bridal suite and a block of rooms. Wayne misspelled my fiancé’s last name, email and address so we had to fix that approximately three times. Everything was finalized. We called the day before our stay to see if we could do early check in. We were told they couldn’t tell us then but to call the next morning and request our room be one of the first cleaned. I called in the morning and was told there weren’t enough employees to accommodate. No big deal, we’d check in after the rehearsal dinner. My fiancé, nine week old son and I went to check in at eight thirty pm and were told our room wasn’t ready yet. Check in was supposed to be at three pm and there was no communication about a delay. The front desk worker, a young man on a scooter, told us the previous occupants of the room were smoking and the room was still being fumigated. We asked why it wasn’t done if we were supposed to check in earlier and were told there were three weddings that weekend and they were understaffed. The front desk advised we could go into the room in fifteen minutes. We waited the fifteen minutes and my fiancé went to check the room. It smelled of chemicals and smoke, had a white haze and there was cleaning powder everywhere still. He said we couldn’t stay in there with the baby. The front desk employee and a female employee from the cleaning crew argued with my fiancé, asking what they were supposed to do until we asked if we could have a different room for the night. The front desk agreed and advised we’d be compensated for that night. The next morning and day of the wedding, we brought everything down from the third or fourth floor. The room was still in the same condition so we asked if there was anyone to clean up the white powder and to help clear the haze because the bridal party was getting ready soon. We had employees cleaning and bringing fans in as we were getting ready. The cleaning employees that morning were incredibly nice and apologetic and got the room as clean as they could by the time we were finished getting ready. I attempted to contact Wayne about the experience who advised he had no idea any of this had happened and he’d look into it. A week went by and I called to check in and had to remind him of what had happened. Again, I was told that he’d speak to an assistant manager and he’d get back to me. Another couple of weeks go by and I check in again and now Wayne tells me that I would have to reach out to the assistant manager, Brenda. I finally get around to calling Brenda, who no longer works there. I ask Wayne to speak to another assistant manager and was rudely asked what this was in reference to. I politely explained again and was told to contact that general manager Asaan, or Asan, I’m unsure of the spelling. I left multiple messages for him with no call back. I called corporate last week, explained the situation and was told that the hotel would be contacting me within forty eight hours via email. I never received an email. I called corporate this week and was told they spoke to the hotel who had no knowledge of any of this happening so neither night would be refunded, but they would give me points for a future stay. I told them none of their hotels would ever have my business again and asked if I needed to get a lawyer, who witnessed everything involved, and the employee said they respected my decision, to have a good day and hung up on me. I have the email correspondence with Wayne requesting to speak to someone. I’ve tried multiple ways to get into contact with corporate using the reservation number they gave me last week, our correctly and incorrectly spelled names as they were typed the in the contract and the website says it can’t find my reservation information. I was on hold for hours with corporate and nothing has been resolved. If I could give this hotel zero stars, I would.
EliseC1890
Amazing Staff
Avaliou em 27 de agosto de 2022
Staff at this holiday inn are very friendly and want to help you out! I was on a time crunch and they were able to check me in earlier so things were not stressful for me and my SO later on! I would definitely ask the staff if you have any questions or concerns and they will do their best to work with you!!
iKerry
Disappointing
Avaliou em 26 de julho de 2022
We stay at the Holiday Inn Express whenever we travel and enjoy our IHG membership however we were very disappointed with our recent stay. When we made our reservations we were told there were no reward rooms left and we were not able to use our points. We have never had that happen before. If you can get a room I don’t understand why you would not be able to use your rewards. Our grandkids were upset the pool was closed also, however the worst thing by far was our room was infested with fleas. They were on the floor, in the bathroom sink, and in our beds. We did not notice them until later in the evening because we took the kids out since they could not swim. When they were getting ready for bed we began seeing a few but when they got into bed they were crawling on them. We called the front desk and they came up to confirm. There were no other rooms open so they got us a room at the Hampton Inn down the street. By then it was 11:00. We moved but unfortunately my husband had to sleep on the floor there because there were 5 of us and no pull out couch there. It was a difficult night. We were told our room would be taken care of and we be refunded. That was five days ago but still no refund.
220connief