Avaliação dos hóspedes
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Viagem a sós
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Nice Room but not great customer service
Avaliou em 22 de Outubro de 2021
The room was nice, large & clean. They had good safety measures in place for Covid. The only thing lacking was availability of front desk employees. Whenever we would go in the lobby, there was not anyone at the front desk the 3-4 times we went in there and no one answered the phone or was available at check out time. Breakfast ran out quickly since it was grab and go and the ice machine was out of order in the second building.
The for Steve
Avaliou em 1 de Outubro de 2021
Steve if he’s not the manager he should be- he will help you and your needs in anyway possible and help you get anything for you and make sure is AWESOME !!! He always has a smile and willingness to help you.
Avaliou em 29 de Setembro de 2021
I'm not the reviewing type but this is so disgusting I had to do it. I've stayed here before with no issues (although there are no microwaves in the rooms, no outlets near the beds and very old-fashioned ac units), but my biggest issue this time was there was a roach in the bathroom. I tried to call the front desk to kill it and they did not answer the phone.
I am TERRIFIED of cockroaches, and this was not an outdoor roach (it was a little german cockroach) so unfortunately this is unlikely to be a one-off. They probably have an infestation.
If you can, stay somewhere else or bring a can of Raid with you. At least the front desk lady was wearing a mask, something that other hotels I've frequented in the past couple of months have not been requiring.
Avaliou em 14 de Setembro de 2021
I enjoyed my two night stay here. They upgraded my to a kitchenette, even though I didn't ask for it and didn't use it, I was impressed by the kitchenette. Two microwaves, dishwasher and big refrigarator. The room was good sized, well appointed, clean and no issues with anything. (Except the floor lamp, but I waited until check out to bring it to their attention.) Excellent location for getting to anything, real close to the park entrance. They staff was great, no daily housekeeping because of Covid. The breakfast was limited to prepackaged items like cerial because of Covid also. Even though it's the most expensive in Yucca Valley, I would say it was worth it all things considered and would stay again the next time I'm in the area.
Avaliou em 10 de Agosto de 2021
We had to take an emergency family trip to see someone who was sick. So already a negative situation, but staying at the Best Western was the best choice. We scheduled a reservation and got the room we requested, they had wonderful staff, they were attentive, room was clean with plenty of room for our guests, and check out was smooth.