Não se aceitam animais de estimação ou de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 271 avaliações
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I recomend this hotel.its clean and the rooms áre comfortable.prices áre reasonables.also the breakfast buffet it's great.only problem late for housekeeping we go out at 9am and come back at 4 pm still rooms we're not clean.!!!!
The worst. Extremely dirty rooms. The first one assigned to me had a strong smell of urine and no ventilation, and also hairs from other guests on the bedspreads and the floor. The second one did not smell so bad but it was also very dirty too. When I complained to the manager at the reception - which is the only one, his reply was that he was not the person who cleaned the rooms and could not do anything about it. Also the bell boy was in a drunken state. The garbage-filled corridors and the cleaning maids throw everything to the hallways without worrying about the aspect they give to the guests. In general, the appearance of the hotel facilities looked bad and in great need of maintenance. The floors and walls very worn. There is no order in the cleaning and the maintenance staff works from early without consideration by the guests. Generally very bad. Also on the day of checkout my car had a dent but as they have a big sign where they do not take responsibility, there was nothing I could do about it. This is definitely not characteristic of a hotel that is considered 5 stars... ---- De lo peor. Las habitaciones extremadamente suciass. La primera que me asignaron tenia un olor a orines muy fuerte y nada de ventilacion, y ademas pelos de otros huespedes sobre las colchas y el piso. La segunda ya no olia tan feo pero tambien estaba muy sucia tambien. Cuando me queje con el gerente en recepcion - que es el unico, su contesacion fue que el no era la persona que limpiaba las habitaciones y no podia hacer nada al respecto. Ademas el bell boy se encontraba en estado de ebriedad. Los pasillos llenos de basura y las camareras solo avientan todo a estos ya sea basura o sabanas sin preocuparles el aspecto que dan a los huespedes. En general el aspecto de las instalaciones del hotel se veia mal y con mucha necesidad de mantenimiento. Los pisos y paredes muy desgastados. No hay orden en la limpieza y el personal de mantenimiento trabaja desde temprano sin consideracion por los huespedes. En general muy mal. Ademas en el dia del checkout mi coche tenia un golpe pero como no se hacen responsables pues ni como reclamar. Esto definitivamente no es caracteristico de un hotel que se considera GRAN TURISMO.
Our room had a balcony with a nice view of La Bufa and the town below it. The room had a good mini-split which kept the room comfortable. Internet access was very good, we could view Netflix. Breakfast, if included is good, the restaurant attached to the hotel is so-so. The tram has not run since 2016 and I think this hotel and restaurant might be feeling the pinch with reduced visitation. The staff was helpful, rooms clean and functional. The hotel has done a very good job with signage - it's easy to find and not exactly where Garmin says it is.
This is a hotel located on the high part of the city, so if you have no car, be aware you need to walk a lot on a high hill. Rooms are very spacious, the bathroom is clean and roomy, the beds are not very comfortable. You need to walk a lot to get in to your room, the parking lot is great, but it is very far from the rooms, so be prepared to walk a lot. The personnel is very rude and not polite. I think i will not return to this hotel, there are better hotels in town with the same prices. It is very very close to the Teleferico (skyway)
The rooms are nice enough, and we loved the location for being so close to the city center, BUT, it seems that this is the place where federal cops stay in, we would have appreciatted a heads up from the hotel, but they never mentioned this little fact. When my family and I arrived there, we were stared at by more than, and I am not exxagerating in the least, 30 federal cops all gatheres around outside in the parking lot and in the front entrance, they were all armed of course and gave an intimidating vibe which made us very uncomfortable because they were there night and day, day and night just staring at the guests. For this reason, we would not return here, which is a shame cause the hotel would have been enjoyable had this not been a problem.