Reviewed 2 May, 2021
We met our son and family here for a visit and watching basketball tourney for our grandson. The facility is well maintained and covid conscious. The staff is the most accommodating helping with our every need. It was a fun getaway. I recommend this property for its location and easy parking and service!
In town for a day/niggt
Reviewed 21 December, 2020
I enjoyed this hotel. The room was clean, nice and spacious. The shower water was nice and hot. The check-in experience was awesome. I didn’t get a chance to enjoy the pool or workout facility being in town for one night. My daughter went down to warm up her pizza and said the night attendant at desk was extremely rude. That was a little off putting considering she’s 19, totally respectful and probably didn’t deserve that behavior from an employee who should be welcome to do their job. I will put the story here so you know who you are.. first of all she spoke to you and received no response, she preceded to ask you for a paper plate.. and I’ll end it there. Guys Covid is alive and kicking. So many are without jobs. If you don’t enjoy yours, quit, so someone who needs a job can work!!
Reviewed 30 November, 2020
I stayed three nights with family & friends for my "49" bday. We all flew in to Dallas and tour the city. We had the connecting rooms w/ suite in the middle.. It was perfect for hanging out all night. The hotel staff was great, helpful & courteous our entire stay.... Guest Services, house keeping & engineering. I will definitely stay there again when I travel back to Dallas, TX.
Great service in a challenging time.
Reviewed 28 November, 2020
This is a last minute trip for me and Joesin has made my check in and getting settled in my room a dream.
Check in was easy and quick. I mentioned to Joesin that I needed non feather pillows for my room and she searched the whole hotel to get them for me. She was So thoughtful and so thorough to take care of my request. She delivered the pillows to my room in 2 separate trips. I managed to not have a pen with me to do some work a d made my way to the front desk to get one and she sanitized two pens for me and told me that I only needed to call and she would bring them up to me next time.
I’ve spent the past 5 years working for luxury hotel properties and her kindness and willingness to go above and beyond for a guest is a huge asset to this property.
It is a lovely, well maintained property but service like hers makes it special.
SHOWER HAD NO HOT WATER + COCKROACH FOUND ON FLOOR
Reviewed 12 October, 2020
I stayed this past weekend for two nights. The first room appeared clean and the bed was comfortable. However, the water in the shower never got hot. I let it run for 15 minutes and it did not heat up. To check and see if it was a problem with the knob, I put the knob to "cold" (perhaps maybe it was accidentally switched). The water got much colder, so I knew for a fact the water was not heating properly. I checked the temperature of the sink and the water heated up right away. The next morning I told the gentleman at the front desk. He was very helpful and got us a nicer room on the first floor. This room also appeared clean, the bed was comfortable, and the shower temperature was accurate. However, Sunday morning we saw what was undoubtedly a cockroach crawling across the floor. This disgusted us and was more than the last straw. Furthermore, neither room's key card worked on the exterior entrances so we would always have to go through the front door, regardless of the location of our room. There was no iron in the closet (I am certain if I called the front desk one would be brought to the room in no time but I should not have to call for something so simple in the first place). The staff was very friendly and I am sure would do anything to make my stay more pleasant. Regardless, there is no excuse for improper pest control ESPECIALLY A COCKROACH. If it weren't for the staff this would be a 1 star review. I have stayed at Courtyard Marriotts before, but I can confidently say I will NEVER stay at one again.