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Sunscape Akumal is located in the unspoilt area of Akumal in the heart of the Riviera Maya where the infinite green of the exotic jungle creates the perfect picture as it merges with the beauty of the Caribbean Sea crystal clear waters and the proximity to the Maya world of Tulum and...
More about the hotelSunscape Akumal is located in the unspoilt area of Akumal in the heart of the Riviera Maya where the infinite green of the exotic jungle creates the perfect picture as it merges with the beauty of the Caribbean Sea crystal clear waters and the proximity to the Maya world of Tulum and Coba. The extensive white sand beach lies in front of you, inviting you to take part in this tropical paradise, perfect to enjoy an unforgettable vacation in the Riviera Maya. The Unlimited-Fun® experience surrounded by lush nature which blends delicately with the region's pristine nature, and few steps away from ancient Maya ruins and cenotes. Four shimmering swimming pools, lively bars and lounges, exciting live entertainment and so much more!
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Services / Luggage Storage
Broadband Internet
Elevator
Photocopies
Meeting Rooms
Meeting room
Pub
restaurant
Buffet Restaurant
Private Restaurant
Pool Bar
Free Parking
Valet Parking
Pool
Babysitting on Request
Free fitness center
Massages on Request
Direct beach access
Gift Shop
Beauty Salon
Kids Club
TripAdvisor Rating
Based on 453 reviews
Travelers rating
Travelers profile
Scores Summary
Treated like kings
We were treated like kings from the moment we got there until the day we left. Our room was upgraded to ocean view. We were treated to a night in the wine cellar. The activity guys gave us going away gifts on our exit. Pepe assisted my wife with here UVC questions. She had many as it was only our second visit. He was patient and helpful. Romeo and Geovani from the activity team were always available to keep us busy. Niger not only got our bags to and from our room. He also made time to talk to us everytime we walked thru the lobby area. Fernando was willing to experiment on us at the bar. That is always fun. Farid was the little energy bunny on the beach that seemed to be everywhere. Rodrigo was definitely everywhere. Everytime we would go to eat he would be there doing something. Washing dishes, making drinks, making sure the food was prepared correctly. If I did not know better I would say he ran this place. Carlos the lifeguard not only watched the water but also was the best seaweed picker upper
Very relaxing vacation
The resort wasn’t at full capacity and there was plenty of room everywhere. We upgraded to the Sun Club because the first room we were offered was small and didn’t have a balcony. We enjoyed the sun roof very much. The food at the buffet lacked variety but the food at the restaurants was very good. The resort was very clean and the staff followed all Covid precautions. Having the Covid test was very fast and easy. The beach is beautiful and you can snorkel right at the beach. Bring water shoes because the bottom is rocky. The staff works very hard to please all guests. Veridiana at the front desk is great and Noeli at the Coco cafe is “excelente”.
Very quiet to relax
Pepe took care of us very well, Amstar transportation was very kind person, the best waiter Rigoberto, I give him 10, he served us almost every day and helped me make dinner for my husband's birthday very special. They care about the security protocols. Excellent
Beautiful location-terrible rooms.
We had a wonderful time at Sunscape Akumal. It is small, the staff is amazing & the beach is beautiful! With that, the rooms are just awful. Everyone we spoke with had different issues with their rooms. Ours had barely working air conditioning, a broken shower & horrible beds/pillows. Not to mention when we arrived there was an empty terrace. I had to ask for chairs for our walkout terrace. Every room had chairs but ours. Our room had an amazing view of the pool & we took advantage of the pool right outside our room. If they put more attention & focus on the rooms we might visit again. We also understand that covid changes things however we do wish they had been more upfront about dining options & what would be open ahead of time. Some of the things we looked forward to we weren’t even able to try. Dino land had limited hours so we never even got to go there! Was only open during our daughters nap time. Mocktail bar was closed the entire time. Only 2 options for dinner each night. We got a little tired of portofino... loved the pizza place & tiki taco! we were offered dinner in the beach which was beautiful but our steaks were raw. If the rooms weren’t so terrible we would definitely go back.
Very relaxing resort & best beach!
Overall, pretty good. Grounds are very clean. Levi from Amstar transport was very friendly & well spoken. There are not enough outlets in the bedrooms, would be a good idea to bring a surge protector w a few additional outlets. Rooms were restocked daily with soft drinks and water, however, there were no bottle openers in room and we had difficulty opening soda. Food options can be better , wish they had authentic Mexican food, music & entertainment. No late night spots open for food except the cafe for pastries. Drinks were good. We noticed some hand sanitizer dispensers were empty in several different locations. We saw Mexican raccoons, Iguanas & peacocks by the kids pool. Don’t forget your bug spray. Tv didn’t work, replaced within 20 mins. Missing remote, replaced ASAP. There is an iron & ironing board in the room. The resort has the remote & toiletries in individual clean & sanitized bags. Resort is small but has lots of stairs, steps. We traveled with an elder person and often had to assist because of this. Beach is beautiful, very rocky, so Don’t forget water shoes. Best beach in Mexico so far! Entertainment needs lots of improvements. We’ve traveled to different locations in the Caribbean and this has to be the worst. Employees did try, very friendly tho, need to be more creative. They have movie night fir the kids every night by the pool. Atmosphere is beautiful & what an amazing idea. Shot out to Caesar, the bellboy. Duper friendly and very helpful. We booked thru Cheapcarribean and for the first time had an issue with transportation. Since we had rescheduled our vacation, the purchased transport fell off from the original booking. We are need up paying Cheapcarribean at the airport. The Amstar team was super friendly and were able to accommodate us quickly. Heads up! The resort is over 1 hour from the airport. We travelled from NY & not once were we asked for our Covid results. We visited Jamaica in November & I have to say that they are more strict with the visitors entering their country. I felt safer in Jamaica than Mexico! The government should really monitor this to avoid the spread of Covid. We didn’t do any excursions, however they are available if you’d like. Overall, this resort is the one if you are looking to relax, no party vibes!