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Opinión escrita el 12 de Julio de 2021
Booked an evening meal way in advance, received a call from the establishment to ask if we were still ok with this due to the England match that evening? I confirmed that yes that was still fine.
Turned up only to find it all locked up and in darkness??? So no idea what the problem was staffing maybe? Don’t think its even open for residents? Maybe a Covid problem? Anyway hopefully its nothing serious, bit disappointed
that no one contacted me with an explanation? We did manage to get food at our own hotel at short notice.. so no big deal.
Don't stay or eat here, you'll be disappointed and there are better places in Hawkshead
Opinión escrita el 23 de Junio de 2021
The only thing we liked about this place was the Hawkshead location, which is handy for a range of local walks e.g. in Coniston, Ambleside etc.
There were lots of things we were unhappy with:
Staff were a complete shambles e.g tried to check someone else into our room during our stay and told us on our last morning that their billing system for guests was 'pay as you go' despite the fact that we'd been there for 2 days and no one had asked us to settle for any of our meals - We then had to create our own bill because they didn't know what we'd had.
Room wasn't clean, bar was noisy after it was supposed to be closed in the evening, shower was difficult to use.
Food was average to poor.
Communications with the Red Lion before, during and after our stay have been appalling - They usually don't respond to emails and calls - e.g. took me 4 hours to cancel one of two rooms we had booked via booking.com because they just wouldn't respond. Still chasing them for a partial refund because the quality of our stay was so poor.
We booked the Red Lion having seen positive reviews. Sadly these seem to be way out of date and do not ring at all true with the current standard of accommodation, service or food. My guess is that key personnel have changed over lockdown and the place has gone completely downhill. Other guests renamed this place 'Fawlty Towers' and I think that's being very generous.
I have held off leaving this review for some weeks in the hope that the Red Lion would refund us some money and make good their poor service & accommodation. Sadly, although they've promised to telephone me, this has not materialised, despite several prompts and follow ups.
Dirty and uninhabitable
Opinión escrita el 20 de Junio de 2021
So dirty and run down that we couldn’t stay! We turned up to the red lion yesterday after a 3 hour drive to find that the “superior double room” we had booked was uninhabitable! The carpet was disgusting, the cobwebs hanging from the corners of the room were unbelievable, the en-suite bathroom was a shower curtain with a dirty toilet and shower behind it, there was paint chipped off of every surface and the bed had been slept in! Definitely not COVID safe!! I have reported them for being an unsafe business. The only saving grace was the Bar man who immediately came up to the room, agreed straight away to a refund and even rang through to another hotel to help find us a room. Please take our advice and don’t stay there!
Faulty tower, clearly 2 gentlemen that don't have a clue!
Opinión escrita el 17 de Junio de 2021
My husband and i stayed here on the 22nd May 2021 in a deluxe double room. Only 2 people running this hotel and a chef that swore a lot. Our room had to tea, coffee or milk and no cups, used sanitary towels in bathroom bin and used soap in shower. no DVD or cd player as advertised. very long wait for cups (couple of hours) very long wait for dinner. tried to be billed twice at breakfast. auguement and swearing from kitchen during breakfast. no butter or juice and had a to ask for basic items at breakfast which took time. loud music till after 12 o clock. no one at hand to seek help because staff too busy.
Room needs TLC
Opinión escrita el 12 de Junio de 2021
Stayed Here June 21 Overall Pleasant stay. Food was miles better than expected, however the room needed TLC I.E TV Didn’t work, not enough pillows, no pillow cases, new carpet needed! Generally room was run down.
Great little town though so overall good for a one night stay.