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Filthy disgusting room. HORRIBLE RUDE GENERAL MANAGER
Opinión escrita el 19 de Junio de 2021
Checked into my room. First thing we notice are dirty socks that are not ours in the corner under the table. We call and tell them and they state they will have it cleaned better tomorrow. Take a shower after a long day, go to use the toilet and there is crap on the toilet. I have now unpacked 6 people and we are told to move. Was our room even cleaned? Do we have clean sheets or bedding??? We went downstairs to request more washcloths and we're told they did not have any clean washcloths. I have requested to talk to the general manager after being told it would be 20+ minutes for someone to come clean this bathroom and I was told IT IS AGAINST POLICY FOR US TO TALK TO THE GENERAL MANAGER. Uncalled for. While checking to figure out why out why our fridge was not working, we pulled the drawer out and found this. And I'm supposed to expect anything has been cleaned here. I posted this on Facebook and was told the GM would contact me first thing in the morning. Only after I responded that it was 3:30 pm the following day with I call, did she call me. When she did she told me I was a liar, that the house keeper said it was not crap on the toilet, and that there is no way the fridge was dirty. When I stated that regardless of whether it was crap or not, it was not cleaned, she told me to find another.place to stay, which I have attempted to do. When I again stated that it was apparent this room was never cleaned and asked her to explain it I was told she was ending the conversation. I expect that this will be handled. This is completely unacceptable. They do not want to make this right or even admit they put us in a dirty room. Awful service.
Clean but noisy
Opinión escrita el 2 de Mayo de 2021
This is an older HIE, but to judge from both the public areas and our room, the last renovation was well done, and the rooms have been well maintained in the interim. Parking is pretty good, and there is an indoor pool, but alas, no hot tub. Road noise is minimal despite the proximity of the interstate because there is another hotel physically intervening. Unfortunately, internal noise is considerable. We heard every step over our heads and in the corridor outside. We heard the fan go on in the bathroom next door. The room was, like so many in the chain, very dark, and the furniture was large and equally dark-- we have nicknamed it HI CLUNKY because we encounter it nationwide. On the plus side, the mini-frig in the room had a freezer element sufficient to hold all of our dry ice, and the bed was comfortable. So, a mixed bag.
Great location for all places in Des Moines
Opinión escrita el 21 de Marzo de 2020
My friends and I traveled to Iowa the weekend before the Iowa Caucus to see Presidential candidates. This hotel is perfectly located on I-35, so getting to any location in the greater Des Moines Area is easy. The hotel staff is welcoming and helpful, and our room was spacious and comfortable. We enjoyed the continental breakfast each morning. Since two of us are celiacs, it was important to us that they had gluten-free options, and we were able to find both hot and cold options. We will be back!
Opinión escrita el 29 de Febrero de 2020
The hotel was very clean. Bed was comfy! What was best was the staff. There was a young woman being trained in. Both she and the trainer was great! Anticipating our needs, offering a bottle of cold water and a snack for our room. There is also a team of teenagers stating here and to be honest the noise is minimal! Id surely stay here again.
Opinión escrita el 28 de Febrero de 2020
My husband and I are happy we chose to stay here in Ankeny at the Holiday Inn Express! Very friendly staff and very welcoming! Our room is very clean and up to date! The included breakfast is fantastic! The food has been very good each morning, lots of choices as well... not to mention lots of healthy choices too! The seafood restaurant across the street is spectacular so you have to dine in while staying here. Our first experience with a holiday inn express and will now choose this hotel while traveling in the future! Thanks for a great stay!