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Desk agent was literally the rudest customer service rep I have ever had the displeasure to interact with...
Opinión escrita el 29 de Junio de 2021
They won't even answer their phones, which probably is an indication of how little they care about their guests. They'll text you back instead of calling. They lied about hotels.com policies, and once I informed them that the other hotels had fully rebutted their lies, they then admitted but basically told me to pound sand, they were keeping my $564 dollars, didn't give a damn if my leg was broken, and frankly hoped I suffered (and I DO NOT start off with customer service reps rudely as I have done that work most of my life).
Backstory: I made a reservation on hotels.com and then broke my leg just days later. I cancelled all stays 3 DAYS after initial reservations were made. I contacted Hotels.com about a long itinerary of places I was staying and all but one agreed to cancel without penalty. You guessed it, this spot, which I honestly only chose because EVERYWHERE else was already booked. Yes, the no refund policy is in the terms and conditions--same as all other spots which all saw the facts and happily cancelled without any hassle. Another mitigating fact: I thought when I made my reservations that I had gotten insurance on all the hotels I had booked, but unfortunately it only stuck on the first hotel on the list (and bizarrely, that one allowed cancellation at any time... clearly I wasn't trying to skimp out).
In any case, they've taken my money, won't refund, and overall act like a really low class establishment, which other reviewers on Expedia and hotels.com seem to confirm. Book at your own risk. And do not think for a second they will act like decent human beings. Other reviewers have mentioned that the ads are deceptive, amenities are lacking, and if you want to be treated as though you're a welcomed guest and not a sucker who was parted from their money without remorse (and with a really rude tone and manner, to boot), well, this is NOT your spot. I recommend sleeping on a park bench or in your car over this horrible place.
Lodge should have shut down years ago
Opinión escrita el 20 de Junio de 2021
Stay away from this mess. Public spaces and rooms are dirty. Windows in public places filthy. Crumbs from previous guest all over the floor in the room. Knob on AC unit came off, and then unit stopped working, making for a very hot night. Front desk staff looks like they are headed to relax at a beach/concert or something, definitely not looking prepared to offer service to the public. This place is nasty. Rough looking people sitting around in the lobby regularly, who seem to be residents there. Maybe this is partially a half way house? Maybe your supposed to bring your own RV? Dont stay at the lodge though. Resembles something that should cost about 30 a night, but actually somehow costs 4 times that.
Opinión escrita el 3 de Mayo de 2021
DO NOT BOOK HERE! Customer is always wrong at Eagle Peak.
(Long review, I know - but worth the read)
Much better places for price and service nearby.
What happened: We booked this place around 7pm because we could not get a hold of anywhere else in the greater area including calling this place twice with no answer. It cost almost $60 for one night! So expensive!!!
Once I booked it, there was no instructions, no site #, No anything. I did get an email receipt, but again, No information with that either. In all my time traveling all over this country has this happened.
We drove down from W. Yellowstone and got to this place about 9pm so it was dark. This place is a ‘Lodge’ that has a beautiful view of the backside of a gas station and the tractor trailers that are parked behind it. Driving slowly by trying to figure out where we supposed to go, all we saw was a small sign with their eagle peak lodge logo on it, so we knew that was the lodge and we were in the right spot. It looked shut down. It was early in the season (April 30th) so a lot of places in this area weren’t open yet. They took the booking online, so we thought it was going to be fine. Very poor lighting on the streets and at the ‘Lodge’ parking lot. We couldn’t find the RV park. There was no other signage. Nothing. We had no idea where we were supposed to go or what to do. We drove past the place twice trying to figure it out. I was wondering if it was just a couple hook ups thrown up behind the ‘Lodge’ building in the parking lot but didn’t see anything to that effect. So we went on down the road and found a place in Sugar City that was very accommodating and who actually answered their phone.
I emailed the ‘Lodge’ and asked for a refund since we couldn’t find the place to stay there. The owner/manager refused and said it is on their website that there is no refunds. What!?! Really?!? I never saw that or was warned of that when booking, so I went back and looked. Yup, it’s there - at the very bottom. You can go through the whole booking process on a phone and never see the bottom of the screen. Not even a warning when you are about to finalize payment regarding the fact that it is non-refundable. Big oversight and bad design on their part.
I explained all the legitimate reasons we should be an exception to their refund policy. They didn’t give us instructions on the booking page. No instructions on the email confirmation. Not even a site #. No signage at all at the location telling us what to do and where to go. No warning of the bad refund policy unless you scroll all the way down to the ‘fine print’ policies bottom of the page when booking.
In response, the owner/manager of this place actually BLAMED ME over and over again! Said I could have gotten out and come into the lobby of the lodge for more info and that I should have thoroughly read all of the website before booking! What? Go talk to your ‘guest relations’ person who didn’t answer both phone calls in a Lodge that still looks shut down for the season in a poorly lit parking lot behind a gas station...? Ok, yeah, I should have assumed there was a live person there manning a desk at 9pm in the off season who would tell me where to go. Or they could give us that info in the email confirmation or just put up a sign!!!!
Anyway, we went back and forth with the owner/manager and he is flat out refusing to refund our money. At this point it’s about principle. He won’t or can’t see the customers point of view and would rather keep $58 than a customer. SAD.
As a business owner myself twice over, I know what it is like. I was nice in my emails and gave him good ideas on how he can improve his business for himself and his customers. I hope he takes those and implement them.
It’s a poor worker who blames his tools and a poor owner/manager who blames his customers.
Pass by this place and find one who values their customers and knows what ‘customer service’ is.
I hope this helps someone out there avoid a headache.
Great place to stay
Opinión escrita el 12 de Agosto de 2020
We stayed here a week ago on our way to the park. Got a cabin which could sleep 4 comfortably. The cabin was small with a kitchenette, fridge, 2 place cook top and coffee maker. Nice small bathroom and a small sitting room with tv. The bedroom had 2 queen beds. The only drawback was the beds were on a wooden pedestal and a little uncomfortable. We stayed 1 night so it wasn’t too bad. The unit was spotless and there were pastries and orange juice provided. Good value
Mid-priced lodge low on winter amenities
Opinión escrita el 21 de Febrero de 2020
We came to Ashton area in February because Northeastern Idaho reportedly had more snow than our area (Sun Valley) for Nordic skiing. That was true! 3-4' on the ground. Kind of odd experience with this place. First hard to find it tucked behind other businesses and surrounded by snow drifts. Parking lot not well cleared. No one at front desk inside and a scribbled note with number to call. My husband called this and somewhat surly guy came out immediately. Our room was clean and nicely furnished, but no in-room coffee (standard in most places now) and appliances a little flaky. (Had to fiddle with microwave and clock to get them to work but they eventually did). Also website advertised breakfast but we sign in lobby by breakfast bar "No breakfast in winter." Not a deal-breaker but website should be updated for winter months. I came out into lobby about 7 seeking coffee; a cheery younger guy told me it was almost ready. It was, when I came back. We grabbed burros from a store down the road and ate at a lobby table. This place gets nice summer reviews so maybe more priority on summer recreation crowd. Perhaps managers need some winter time off.