Twelve Centennial Park Hotel

Starting at

$ 290

TripAdvisor Review

Based on 471 review

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This charming hotel can be found in Downtown. A total of 102 guest rooms are available for guests' convenience at TWELVE Centennial Park. The establishment's common areas include Wi-Fi internet connection. Travellers will appreciate the 24-hour reception.

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Property Info

This charming hotel can be found in Downtown. A total of 102 guest rooms are available for guests' convenience at TWELVE Centennial Park. The establishment's common areas include Wi-Fi internet connection. Travellers will appreciate the 24-hour reception.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    223

  • Very Good

    134

  • Good

    56

  • Reasonable

    19

  • Bad

    39

Travelers profile
  • Business

    134

  • Couples

    90

  • Solo travel

    17

  • Family

    130

  • Friends getaway

    54

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Did not get room we paid for

Reviewed 6 november, 2021

Booked two queen beds for $350 per night. Checked in and was told we only had one king bed and that they could not honor the two beds. Showed Desk attendant our reservation on Expedia that said two queen beds. She said they were full and could not honor the two queens. She actually even said they had to save the preferred rooms for their higher level customers. When I explained how frustrating it is to pay $350 a night for a room and not get the two beds we booked she explained that she knows it’s frustrating and that “you’d have to understand the hospitality industry” to understand how it works.

jeannat2017

Not the relaxing staycation we were hoping for

Reviewed 10 october, 2021

Avoid at all costs! Valet will not protect your belongings and your car will be rummaged through! Want to complain? Don’t waste your time because they won’t do anything about it! I recently stayed at the Twelve Downtown location on Saturday Oct 2nd, checking out Oct 3rd. My boyfriend and I were celebrating our anniversary and were super excited to stay at your autograph collection hotel. The room was nice, however, we booked and paid for a King Corner Suite with a city view and were put in a regular room with not much of a view. Also, we were provided with dirty towels after waiting an hour for them to arrive (requested thru the Bonvoy Marriott App). The mattress/bed was severely worn out. The middle of the mattress was sunken in and we did not get a good night’s rest. The next day at breakfast, we waited almost an hour for our food to be prepared, and the waiter overcharged us and then tried to say our vouchers were not valid for the type of meal that we ordered. Upon checkout, we did speak with the manager who offered to take a charge off the room, which was fine. However, things changed when we picked up our car from Valet, my boyfriend’s glove compartment was open in his vehicle. We questioned valet about it who claimed that the car was like that when he went to bring it to us. The staff acted clueless, even the manager. No one could give us any answers as to what happened or who was in my boyfriend’s vehicle. The manager basically said there was nothing she could do and shrugged her shoulders nonchalantly. This is unacceptable. You’d think that staying at a hotel of this caliber, paying $400 a night, you’d get better service than what was received. We’re paying valet to take care of our things and they can’t even lock the car doors or roll the windows up? Honestly, I’ve had better experiences at Embassy Suites than what I experienced at the Twelve. After speaking with management in a few different departments and only getting a “resolution” of 1/4 off what we paid for the room, we’re told there’s nothing else they can do. It’s beyond about more than just compensation at this point when our personal property was violated! We will NEVER be returning to any establishment associated with the Twelve brand. I’d encourage you to look elsewhere if you’re looking for a relaxing, worry free getaway.

smoovementality

Disappointed

Reviewed 29 september, 2021

Not even to Marriott standards let alone an Autograph Collection. Rude Front Desk Manager with no compassion or empathy for the disappointing issues that came about during or stay. 2 rm suite had nice decor and view. But crumbs all over the toaster and stove top, dirty sheets at the feet from previous guest greeting in to bed with dirty sheets, only 4 bath towels totals in a 2 bdrm 2 bath suite, no robes, dust on everything thicker in some places then others which shows the sanitation and covid protocols were not in place

leepE554WN

Nice staff, nice pool, noisy nights

Reviewed 1 august, 2021

We took a quick family weekend trip to Atlanta for fun. We are a family of five, and we were looking for a nice place to get away with the kids in walking distance to activities. Pros: --The service was very nice. All hotel staff was very personable and eager to help. --The suites are big. We got a one-bedroom suite, and there was plenty of room for the family of five. We also did not hear other guests at all. --The pool area is pretty sweet. The pool itself is big enough for plenty of people to enjoy, and the pool deck has very nice seating with shady spots for parents. Very relaxing. --The location is great. We were able to walk to food and activities. Centennial Olympic Park (World of Coca Cola, Aquarium...etc.) is just a few blocks away. Cons: --The nights are noisy, just like other reviews note. After bedtime loud motorcycles and cars seem to get really cranked up. (Some of it is probably due to the location right next to the interstate.) --The quality of the furniture in the room is alright. The sleeper sofa had tears in the cushion, and the frame was bent. The beds are comfortable enough, but certainly not luxurious as you will find in other high-priced hotels.

Joshua W

Awesome Customer service !!!!

Reviewed 25 july, 2021

Stayed here for daughter in laws weekend birthday. Called hotel directly to make sure everything was open..talked to Ms Shanita personally,she was an absolute Joy !Had a wonderful check in,no wait,and was surprised with a Fantastic room upgrade! Hotel is set up like condos, lots of space in the rooms, full kitchen , large TV s in ever room, nice showers, large sleeper sofa,very comfortable beds.Great bar, Marquis did a Great job,nice restaurant on site, large Olympic size rooftop pool...loved it! Super nice and quick valet parking, pretty much everything you can say for in a Great stay.Everyone was super friendly and greeted us every time we came in,Ms Rachael, Jeffrey..who looks a whole lot like a famous NFL quarterback...and Devon made us feel like family. Excellent job!! All are an absolute valuable asset to the Marriott family!!Will definitely stay here Again !!!

DArdofSC