Revisión de TripAdvisor
Basado en 400 reseña
Selecciona la fecha de tu viaje
Información de la propiedad
Este acogedor hotel está ubicado en Auburn Hills. La propiedad tiene un total de 124 habitaciones.
Check-out hasta las: 11:00
Comodidades de la propiedad
Piscina e instalaciones de bienestarPiscina
Servicios de recepciónAlmacenamiento de equipaje
Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
A terrible hotel chain that I will not likely use again
Opinión escrita el 4 de agosto de 2021
The staff was nice and courteous to me. However, the place smells like sewer. There is a stream nearby with some sort of sludge going by. Gives it a nasty smell outside. The rooms had these old locks that didn't work. I had to get my keys redone 5 times in a single night stay. The rooms stink - I think they were previously smoking rooms and they sprayed a massive amount of nasty air freshener. My family had 3 rooms and they all smelled. All of the three rooms also look like they are covering up old tubs and appliances, because there's paint chipping in the tubs and browning on the walls. There were people outside the windows talking all night, which killed my ability to sleep. The breakfast was from 6-9:30am, and was non-existent. I came down at 7:30, and the food was almost gone. They had three plates worth of potatoes and eggs. My family got ready by 8:30, and it was entirely gone. They would not refill the breakfast. Worse than that, they wouldn't refill the continental breakfast items either. The waffles were gone, the cereal was gone. I got a hold of some staff and they said they only make this much a day, and it doesn't matter how many people stay there. So don't expect breakfast here. The pool, which was advertised, is closed due to COVID (even though COVID restrictions have been lifted in MI). Also, when we were checking in, they were just picking up the phone and hanging up on people because they were too understaffed to actually answer the phone. The funny thing is that my dad also booked a Quality Inn in Waterford for the following week and had the same experience. Basically, there is nothing that would make me stay at this hotel or any other Quality Inn again.
the front desk staff
Opinión escrita el 30 de julio de 2021
the new front desk person kristina is so nice and helpful i hope is spelled her name right she looks forward to our stay and even is entertained when my child just running around which helps me feel less embarrassed about it
Opinión escrita el 23 de novembre de 2020
The whole hotel reeked of smoke and I concluded later that it was from housekeeping. I know this because when I turned away housekeeping from cleaning my room the smell of smoke that came from them was intoxicating! When I didn’t let them clean, my room smelt fine but whenever they cleaned while I was gone the smoke stench was back. Oh and there was no ‘do not disturb‘ sign to keep them away. Would not recommend this place!
2 nights while visiting relatives
Opinión escrita el 29 de julio de 2020
I was very disappointed in the attitude and service at this hotel. Wanted to check in early and there was a $20 extra charge. Paid that but was charged for both days. When I questioned it the manager was to get back to me. never did. There was a complicated sign at the front desk about Covid19 restrictions (very wordy) that said there would be no breakfast. this was by order of the Health Department and not their fault. but it would have been nice for it to be told to me as well. Also they required a $100 deposit either in cash or credit card. This was not on Quality's website and shocked me. Also because there was no breakfast, I brought back something for the next morning only to find they didn't have microwaves in the room, so I had to eat it cold. Not happy with any of this. Room was clean and quiet.
The worst hotel
Opinión escrita el 31 de decembre de 2019
It was old and dirty and I was shocked by the rating on other websites as they were highly rated, granted their rating had gone down since 2016, but it still has and u deserved high rating. My advice to take your blankets, pillows, and sheets with you. NASTY, DISGUSTING, OLD, DISCOLORED LINENS! there was hair and dirt on the bed.