Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 240 reviews
Stayed at this hotel and was charged $500 two days later for a SMOKING FEE? We never received a call, email, or notification of this. My husband and I were the only people in the room and I know for a fact that smoking in the room never happened!! Upon calling the front desk, the lady who answered the phone was rude and of no help and would not connect us to management. Called for 2 days before we could get a manager on the phone that said she would refund half of the fee but that she couldn’t rent out the room for 2 days because of the smell. WHAT SMELL?! First of all, you sign a paper stating that the hotel can charge you $250 for smoking in the room, not $500. She made it seem as if they are doing us a favor by refunding half of the fee, when they over charged in the first place. Second of all, they can’t provide any proof, an incident report, or provide the process (if any) that a supervisor even went through to determine there was smoking in the room. Do NOT stay here. Horrible customer service. Seems like they are trying to make extra money by scamming others. We still have yet to have the fee reversed and will take legal action if needed. PLEASE, save yourself and stay anywhere else.
Sent here from Hotel Indigo
The hotel was clean and comfortable after a long day of travel. We loved that they had a coffee maker, microwave, and refrigerator in every room. Lucero was the highlight. She is personable and accommodating and she made the day of every person standing in line! Including ours after a long day of travel. Thank you.
Excellent service, even without having stayed at the hotel
For personal reasons, I had to cancel my trip to Austin and my stay at the Holiday Inn. After messages exchanged with Mr. Jason, I had my case resolved quickly and attentively. I hope to return to the city soon and have the chance to enjoy the hospitality of this establishment as well as its friendly staff.
Nice and reasonably priced hotel near UT
Spacious room and appointed well. Comfortable bed. Clean hotel with nice pool area and gym. Near UT Austin and the price is right. Breakfast is like many budget hotels but does the trick. Lots of other budget hotels nearby and is a good choice.
Loud Music Venue Right Out the window
Would be a great place except for the outside live music venue right out the window. So if you want to sleep before 2am do not stay here. Otherwise great new big rooms and great location except if you want to sleep.