Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 441 reviews
A test of your patience, endurance, and bowels.
I have the misfortune to be staying at this hotel for the next few days, and I already can't wait to leave. This is a hotel that does not understand how to cater to foreign guests. The room is average at best, the service is non-existent, and the food is without a doubt the absolute worst food I have had in any hotel in the last ten years that I have been living in Asia. I have no idea how a hotel can survive for so long, when they have no idea how to look after customers. 1. The food: it is, simply, absolutely disgusting. It's so bad, that last night I went to bed hungry instead of finishing what I had ordered. There is a kitchen, which is seemingly never used, because all the food that I have been served so far appears to have been frozen food that has been reheated in a microwave. Example: Yesterday we went to their restaurant and I ordered chicken noodles, and my wife ordered a pizza. You know those $0.10 noodles that you buy in 7/11? The ones that you dd boiling water to, and a packet of powdered flavors? That's what I got for dinner, mixed in with some lazily cooked vegetables and a few clumps of mystery meat. My wife's pizza was no better: have you ever been to the supermarket, and seen those packs of 10 frozen pizza bases? You know the kind: when you cook it, the base is crunchy, like a biscuit. That's what she got. The annoying thing is that it takes about 3 minutes to make pizza dough from scratch, and they already have a kitchen. Why are they serving food like this? Why are we staying in a hotel where the most complicated food that the staff can cook is an omelette? If you don't know how to cook a pizza properly, then don't put it on the menu. This is a beach resort: where are your chefs?!? The nearest restaurant is in the next town, so you can't even go outside to eat. You're stuck eating food that tastes like it was cooked in a Soviet prison. Oh, by the way...the bill came to almost $30 - for what is basically food that was bought from a gas station convenience store for $1. Absolutely outrageous! 2. The room is *infested* with mosquitoes. I get that the room is on a beach and to some extent it is unavoidable, but this is on another level. Absolutely *minimal* effort has been made to actually get rid of them. They lit a candle on the first day when we arrived, which basically pushed around 20 of them into one corner of the room. The bathroom is open to the outside, so they keep flying in every time you open the door. If you need to sit on the toilet for 5 minutes, you're getting eaten alive. Staying in the room is a miserable experience, because you just have to sit under the mosquito net to avoid being attacked constantly. The best bit is, that when we asked for a mosquito repellent candle, they had the nerve to ask for an extra $6 dollars! 3. The room itself: The TV doesn't work, and when I did finally manage to turn it on, the selection of channels is non-existent. Good luck spending the next week watching nothing but Fox Movies, CNN News, or 10 channels in Vietnamese that you don't understand! There is also constant noise, due to the fact that there is some kind of generator outside our room that emits a high-pitched whirring noise at night. The room has remained totally uncleaned, too. 4. The beach is probably the best thing here, but guess what? It's jellyfish season, and nobody seems be bothered about cleaning them off the beach. My daughter almost trod on one yesterday, and when I went back today the same jellyfish is still there. Lots of staff loitering around, but nothing really getting done. 5. How difficult is it to get towels in this place?! Why do I have to chase reception for 1/2 an hour to get them, even though the cleaners are literally two doors down with a trolley full of towels?! I could go on, but you get the picture. This is one of those places where the general attitude seems to be "what is the minimum that we can do to get the customer to go away?".
The most disappointed holiday
We had stay in this resort for two nights and pay 9.2 mil VND. Facility: Very poorly maintained. Swimming pools dirty. Environment: Lot of mosquitoes (!) and birds :) Room: Poor air ventilation and a lot of mosquitoes. Bed was clean and tidy. Bad odor. Humid. Good internet signal. TV with 14 channels (English, French and Vietnamese). Staff: Hardly speak and understand English. But work very hard. Restaurant: Long menu but poor quality of the food. Only one dish was ok is a French fries. Conclusion: We do not recommend to stay here for any of our friends or people who would like to have enjoyable time. Our best moment for two days here was “we are going to our home in Saigon”
A nice hotel is accustomed to nature lovers.
We have arrived to the hotel at 11pm. We were not allowed to check in early so luckily we were able to get relaxed in the small bar with a beautiful view of beach upfront. The room was large, clean, and very nature-oriented look. I love the bathroom by its design close to nature. The staffs were very friendly and give good services. The hotel is quiet, very suitable for the solo travellers or couple who want to find a peace, stay away from dynamic places. But I don't like the pool much because the staffs didn't clean early in the morning.
I’ve been in Vietnam for 5 years and have friends who absolutely rave about this hotel. I was so excited for my first stay and have come away feeling very disappointed. Yes the hotel is beautiful and gives all the right impressions but for a 4 star stay here are some of the things I wasn’t impressed with: - the rooms; they are absolutely average for a 4 star hotel, they feel old and run down, from the awful Velcro curtains to the shower head that has to be held up by hand because it doesn’t fit onto the wall fitting - the food; we waited a long time for everything we ordered and the vast majority of the time it was cold when it arrived. Mainly because the beach restaurant has no kitchen and they bicycle the food from the main kitchen - the breakfast; there were flies covering absolutely everything, not exactly appetising and when my friend filled a small takeaway cup with coffee she was told she wasn’t allowed to take it from the restaurant - the service; they ran out of coconuts, Diet Coke, salad and even water during our stay without any effort to replenish these items. The water was the worst thing, there is only one refill station in the whole place if you are trying to be eco friendly and not buy plastic bottles the whole time. But they also ran out of bottles of water! There were a number of other things including a smell of sewage from the drains in our bathroom and the pool generally not being very clean but I’m going to leave it there. Safe to say I wasn’t impressed and I won’t be going back, it might be instagram ready but it’s got some work to do to be worth the money for me.
Nice trip, excellent check in and check out by Ms Nhi at front desk.
We arrived to the hotel at 1pm and the room was ready for check in which was excellent. Ms. Nhi at front desk welcomed us with a warm smile and started the check in process. As we were travelling with 2 small kids so we preferred a room on the ground floor and the request was granted immediately also with a warm smile. We were guided to a waiting area while the new room was being cleaned. Then we left the area to go the the beach bar. Ms Nhi again found the way out there to bring us the key when the room was ready and guided us to our room with all the luggage to be in the room even before we entered, good job. Ms Nhi has made all the effort to ensure our check in experience to be above expectation. She has gone far beyond her duty to bring the best memory to us which we really appreciated which made me MUST write this review to share the experience to other guests. Again, Ms Nhi assisted us during the check out even left the counter to say goodbye to us and our kids. This has been the best service I have received so far and we were so happy that we have booked another trip back to the property in May. I truly wish her all the best in her career path and believe that her dedication to work should be recognized by both guests and management team. The room cleaning still had room for improvement and the breakfast is good if the restaurant staff could bring a bit more smiles on duty. Thank you very much and see you soon.