Refused to honor my reservation after I asked for a receipt for my $50 cash deposit
Reviewed 17 August, 2021
My flight was canceled and I needed somewhere to stay so I booked at Midtown Inn on Priceline. Big mistake! After paying the $50 cash deposit (why not a credit card hold?), I asked for a receipt. The front desk staff (owner?) insisted it was unnecessary and that it was impossible to give me a receipt ("it will just need to be crossed out in the morning"). As I tried to understand what he meant by that, he became agitated and after a few more minutes told me I had to leave. I was stunned and said, "It's 11 pm and I don't have anywhere else to stay..." and he replied, "That's your problem, that's not my problem. You need to leave or I'm calling the police." This was entirely uncalled for. I was calm and polite, even as he came around the desk toward me and started gesturing at me. It was pointless to continue talking so I returned the key, he refunded my money, and I left. I don't know Baltimore well but I do know downtown isn't an area to hang around alone late at night with a big travel bag. I don't understand how they can stay in business if this is how they treat their customers.
Reviewed 7 December, 2019
I was looking for a reasonably priced hotel in baltimore for a conference paid for by my mentor; I didn’t want to over spend. I saw this hotel, good location, good price, and I saw some nice photos; I made the mistake of not reading any reviews. I booked as a ‘later pay’ booking through Expedia and the hotel took my credit card on arrive.
The first thing I noticed on my way to my room was that the place smelled like cigarettes. I was reassured that my room had a no smoking sign on the door but it didn’t smell much different inside. I’m pretty tolerant and I almost decided to stay, but the place was disgusting. There was no toilet paper, I had to use some Kleenex. The bathroom had some notes written in the was by previews guests and just wasn’t very clean; the toilet did not look well scrubbed. The shower had lots of stains and debris, and was really small. I pulled down the bed sheets to inspect and while I didn’t see obvious stains I did see some hairs and just did not feel confident that the sheets were recently cleaned. The door stop was barely hanging on to the door. The lamp was in the floor. The WiFi did not seem to work in my room. Like I said, I almost decided to stay, until I opened the refrigerator which had three old, melted, and smelly rotting ice cream treats in it. That was the last straw. Too many nasty things combined into one room.
I decided I needed to get my money back and leave. So, within an hour of my arrival, I went back to the front desk and I tried to calmly tell them that I didn’t like the room, wanted to leave, and wanted a refund. They guy at the front desk gave me the run around. He initially said that I had to call Expedia cause he couldn’t do it. I found it very odd that the guy who took my money couldn’t give it back. Long story short, it was a lie. After going through three phone numbers to try to connect to a human being at Expedia, they told me that the guy had no restriction from them to refund me. Indeed, the guy got tired of my while I was in the phone with Expedia and decided to refund me before I was even done talking to Expedia.
So, don’t stay here. Pay a little more and go somewhere else. I found a last minute vacancy at Crown Plaza Inner Harbor and even with my AAA discount was double the price, but the quality of my room was more than 7x better. Very much worth it after seeing this place. Midtown Inn in Baltimore, Maryland, really sucks. I hope they close down or completely change the way they do things. It’s a terrible hotel.
Worst hotel, hands down
Reviewed 11 August, 2019
The location is within walking distance of the Orioles stadium, and looks beautiful & historic from the outside. I read reviews and decided to give it a try despite the negativity.
While the front desk workers were polite, they were also impolite. I was given two cards for two different rooms and asked to go check them out and pick one. I've stayed at many hotels and never been asked to do this, so I was not sure what to do with such an odd request. The beautiful, yet falling apart, winding staircase takes you up many flights. We picked the one closest to the ground floor without checking the other as we could not even find it. WELL..
•Shower was broken and did not turn on at all; handle just spins
•Bathroom fan turns on with the light, and the motor is dying/broken so it was alarmingly loud.
•Cockroaches in the bathroom
•No wall/door knob/light switch surfaces were wiped down
•Mattress covers are filthy covered in blood and drink stains
•Chairs had stains on them that need to be shampooed out
•Smoke detector beeped continually.
•Mini fridge was not cleaned out or plugged in.
I used a washcloth upon arrival to wipe down light switches/doorknobs/walls. There was one very dusty oscillating fan at the bed and no other fans or AC. This was just one night, so I figured we could deal with the surface uncleanliness and beeping smoke detector...fan was only loud when on, so we would just obviously leave the light off in the bathroom while sleeping. However, upon discovering that the shower did not work and then discovering very alive adult cockroaches, that was the end of that. We left around 1am and slept at a rest stop on our way home 3 states over. 😐 I've never been so disappointed before and I hope that they make the improvements necessary to turn this into a wonderful place for people to stay.
Don't Do It
Reviewed 4 June, 2019
The room was a weird set up. The heat didn't work and it had an old smell. We had what was I guess a deluxe room but it was through doors on the other end. The lady at the front desk acted like we were bothering her when we checked in.
Terrible customer service, terrible night
Reviewed 7 December, 2018
I didn’t listen when I read the previous reviews about bed bugs and bad service. I came one night thinking I saved myself a nice buck coming here. Sure it looked a little run down but it was family owned business I thought and they’re just trying to get by. Onward comes to the night, the heater is broken but doesn’t stop making noises the entire night, there’s what I believe are nats constantly flying around. The worst part was after I had fallen asleep in the freezing room afraid to use any of the linens because of fear of catching something, I got three bites, low and behold I flip the pillow over and I see the sucker. To make sure I wasn’t overreacting, I squish it and see all my blood. I was so disgusted, I’ve never had this happen to me at a hotel before. On top of the awful room and experience, the management was rude and dodged us at every chance. We went to complain about the room and the front desk guy said they can’t do anything until the manager comes back. We left that day and never got a chance to talk with the manager, we called back several times but they always told us the manager wasn’t there, until finally the front desk person got mad and yelled and didn’t give us any refund. Never coming here again, please stay away.