Disappointing and varied service
Reviewed 16 September, 2021
This is my second stay at this hotel. The first stay was amazing. I really wanted to love this hotel and looked forward to going again. But the experience was stressful and disappointing from stepping in the door.
We went for a wedding and it took 3 attempts to get the room we booked and still didn't get the right room in the end. There had been mix up on the room and overcharging that we financially go sorted and were given a reduction on the room rate.
The staff varied form great to poor in help and service.
We had to go find staff to get a drink
No elevator or help to get luggage to the rooms up the stairs. So elderly people or people with injuries would struggle.
Constant road noise from the Trans Canada in the rooms facing towards Banff
Bistro didn't open until 8am so early risers like me cant get a tea or coffee unless we drive into Banff or use the packs given free for the in room coffee maker.
Room was very clean and man doing room service was very helpful.
As I said I really wanted to love this hotel like the first time as the location is beautiful.
If we hadn't have been there for a wedding I would have left in the first 60 minutes of the check in and room mess up.
Reviewed 15 September, 2021
As regular visitors to Banff we've tried many hotels but for some reason, never the Juniper.
We had an overnight trip to Banff ,so thought we'd finally try the hotel.
Firstly, we loved the location, yes, it's right on the highway but we didn't notice much traffic noise at all.
We had room #210; the room was basic & dated, I must add, also VERY dusty. Time for updates in decor & furniture if possible Juniper. The incredible view from our room took our minds off the dust ,however!
Front desk staff seemed a little jaded/lacking in energy..
Would we stay again? Yes, because we loved the views, location and also breakfast at Juniper Bistro.
nice location, but noisy room construction. Front desk guy not welcoming
Reviewed 13 September, 2021
I love the out out town location nestled in the trees. But the construction of the hotel is thin, thus noisy. decor is nice.very popular restaurant.covid protocols were weak. but room was clean.not sure if I would stay there again, I am on the fence
Reviewed 10 September, 2021
No room service was provided. We stayed three nights and the room was not cleaned once. Asked reception but they surprisingly said they don’t have enough staffs due to COVID! They changed our room for the second night
Good for the price!
Reviewed 5 September, 2021
The hotel itself was clean and quiet for the majority of our stay. Cleaning services are suspended due to covid (including garbage clean-outs & towel swaps) and they don’t have proper duvets on the bed to cover the comforter (a bit unnerving for me personally, as the “yellowing” comforter kept poking out while we were in bed). Otherwise, super comfortable & great place for the price!! Its about a 24 min walk into the village, or you can park at the train station and walk in that way. The hotel staff were very pleasant & helpful.