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Failed us and then cursed us!
Opinión escrita el 15 de Julio de 2021
Our reservation (via Travelocity) was not honored because they’d oversold the rooms. The first two gentlemen who we dealt with at the desk were mildly concerned, but made no suggestions as to what we could do at 9:00 pm, exhausted after a drive that day of 500+ miles, in a city where every room was already booked except a few that were over $500!
We were sitting in their shabby lobby, texting back and forth with Travelocity, trying to get some help, while the ‘night clerk’ was cursing non-stop— the F word every few seconds. My husband’s nerves were raw; he told the ‘night clerk’ to stop the language. Big mistake! We were insulted, cursed, and ordered out of the lobby, as he placed a call to the police.
Do not stay at a hotel that would employ such a vile individual!
Best Place in town
Opinión escrita el 16 de Decembre de 2020
I loved this place the room was great the staff were so helpful. If I needed directions to find a restaurant or store they were willing to make sure I was happy and I had everything that I needed. The front desk people always had a smile on there face and were willing to go above and beyond. I will stay here again.
Opinión escrita el 16 de Decembre de 2020
If I could rate this a -5 I would. The first lady I spoke to was very very nice. However, Richard is the most unprofessional owner/manager or whatever he is, I have EVER had to deal with. Talked poorly about his employees and discussed firing one. Hung up on me on the first call despite me being very nice about the situation, the next call I wasn't so nice. I will be contacting as many agencies, websites, etc to report this man's behavior. Wish I had more course of action to take so this butthead is held responsible for his actions. I'd sleep on the streets before I'd pay to stay here.I hope not all people in the Bangor area act as ignorant as Richard.
You Don't want to stay here
Opinión escrita el 15 de Agosto de 2020
Got a room recently. No-one, guests and staff, were wearing a mask (covid). Linens were not laundered. AC did not work. Charged me more than I had already paid on-line. Staff is always friendly, and rooms not usually in this condition.
There are better places in Bangor for the same price
Opinión escrita el 14 de Agosto de 2020
I guess I should start with- I didn’t read any of the 1 star reviews and I probably should have before booking. I have family that lives in Bangor and because of Covid we decided to stay out of their home and stay at a hotel for one night.
Arriving was fine, but I noticed there were pictures and decorations in a bunch of room windows and that was my first clue that there were some long term “residents” at this hotel. At check in, the receptionist was very kind, but was not wearing a mask. There were no signs on the doors indicating that anyone needed to, and sure enough, not another sole was wearing one. There was no hand sanitizer around either. The receptionist let us know the hotel upgraded us to a king suit for the same cost, so that’s nice- I think! The receptionist was having trouble with the computer and the virtual payments, etc, so she had to call a co worker. I’m fine with it and we wait patiently. Eventually I end up interrupting to let he know that I booked on line, but haven’t paid yet. Room keys, directions, happy to helps, we head to our room.
There are two rooms in our room- one for kitchen and living and one master bedroom. Great! The living area was sooo warm, the bedroom was a good temp. There was no way to change the temps. The toilet was clean, but clearly hadn’t been used in weeks. The shower curtain is too short for the stand up shower. The towel rack was broken off the wall and the parts were sitting on the sink. The towels were nicely packaged in a bag and smelled clean. The walls needed a good scrub. The shower and the floors was very clean. I checked through the bed frame and blankets and everything seemed free from bugs. The sheets and pillow cases were really clean and smelled fine. The pillows were flat and lumpy. The bed was decent! The cabinets were not wiped down and a bit dirty. Turns out, the heat/ac machine above the bed leaks and drips, so we had to sleep on separate sides leaving the middle area open because every so often it would drip a few drops of water. The living area smelled nice, the bathroom smelled like the water had been sitting there for awhile. After one shower use it smelled better. There was no hand soap available. (In a pandemic, too...) there was one tiny shampoo and a tiny bar of soap for everything else. We were never given a wifi password and didn’t want to deal with seeing anyone again, so we didn’t bother asking for it.
So, it turns out, a lot of long term residents live there and they were busted for drugs just a few weeks before. (Early 2020, google it)
We won’t be staying here again. We did not hate every second, but with no covid related concerns, a history of drug issues, a dripping ac and the clearly desperate attempt to upgrade us to make us happy... Well, you can now make your own informed decision. We paid $85 (with tax) for 1 weekday night.