Luxury resort with wellness center set in the Tuscan hills of Mugello near Florence Italy. The Villa is one of the most beautiful late Renaissance country homes in Tuscany.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 702 reviews
2 nights looking at a possible wedding venue
Firstly got to say the food and bar, waiting staff were awesome, the building itself is grand and lovely. Now the rest of it. We were looking at a wedding venue for ourselves but kept it quiet. The room we were given was very tired and needed updating as it was more like a Premier Inn type room, bed lovely, room a good size but very basic, not even tea or coffee whether needed or not. The reception furniture was faded by the sun but would have been lovely in its time. The lady on reception was okay but didn't volunteer information on the spa, walks, gardens, restaurants even when asked or even how to get to our room. There loss of 85 or so guests, many getter places to stay I'm afraid.
Stunning villa in the countryside
Simply gorgeously! Exceptional service. Great location for wine tasting and shopping and a complimentary car and shuttle into Florence. The.villa is steeped in history and has been thoughtfully updated with a modern twist.
Only 4 stars
We stayed for 4 nights in a family room. The room was ok but kind of old.. We got recommendations about this hotel from friends but we were a little bit disappointed.. Small things like no complimentary water in the room, safe which was hard to open. Breakfast was very good and also the service. In general we had a nice stay.
Frustrating with the capacity to be great
The hotel is in a beautiful setting, overlooking the hills and lake. The view could be maximised if only the trees were trimmed. The pool area is lovely, although as others have said, small and therefore busy. The thing that lets the hotel down is the food and service. Although friendly, at times the service was slow and not really to a 5 star standard. The food was average and inconsistent. To make this hotel fantastic it needs a bit of tlc in the gardens, a lick of paint in some of the rooms and a good chef.
The grounds of the hotel are beautiful, and the finish in the public areas better than the rooms. The hotel has a strange layout and not easy to navigate around. The evening meal was ok, although the menu was not varied. Service was hit and miss, one evening (after complaining) the service was wonderful, however, the evening before it was poor, empty plates sat in front of us for a long time, waiters didn’t poor the wine, and orders took a long time to come. Breakfast was better because it was self service, however on requesting a toaster was told this was ‘extra’. After dinner one evening we went up to the bar. We waited, and waited, and waited. Nobody came so we gave up. The swimming pool is beautiful, but when busy, lacked enough sun beds, there was also fairly poor service around the swimming pool. The shuttle bus, which is just a Vito van, that runs you daily into Florence supposedly leaves the hotel at 09:30. It was 20 minutes late causing us to miss out on our pre booked private tour of the Duomo, we had to rebook at extra cost. The hotel, only after much arguing, gave us a free evening meal. But in no way covered the cost and money we lost. The shuttle itself is driven by someone who has no regard to and laws of driving, repeatedly ran red lights, when we queried this he just huffed and said they’re a money making scheme. He overlook on dangerous corners, drove too fast and answered his phone whilst driving. The lady behind us was terrified. It wasn’t a pleasant experience. There were no tea/coffee making facilities in the room, or complimentary water. Only what you had to pay for from the minibar. The temperature of the water was hit and miss and when it was hot took 20 minutes to come through. The air con in the room however, worked perfectly. There is a wonderful family run restaurant over the road outside of the hotel that is perfect. Great service, great food and relaxing. This hotel whilst looks ‘nice’ is sadly let down by service and attitude of staff and services available to the public. It was not worth the price we paid, and would not revisit. Absolutely definitely not 5 star.