Best Western Plus Richmond Inn & Suites-Baton Rouge

fiz estadia de uma pernoite apenas... mas me agradou a limpeza do quarto, bem como seu tamanho e a qualidade do sono. nao pude usufruir das areas comuns. mas tive boa recepcao pelo staff. aprovado para quem estiver de passagem pela regiao e buscar estadia 3 estrelas.

The lobby, interior public spaces and pool area appeared clean and were nicely decorated. That is where the positives ended. Check-in was supposed to be beginning at 4pm. However, ourselves and many other unhappy guests, were made to wait until nearly 5pm for a room. All of the exterior stairways and breezeways were filthy. The room itself was the dirtiest hotel room I have ever encountered. It was very obvious it had not been cleaned at all. It looked nothing like the website photos. Everything was outdated and terribly dirty. The carpet was stained; the room smelled of smoke; the bathroom sink had some weird slimy matter in it; there was mildew in the shower and on the ceiling above the tub; there were stains all over the bathroom handle and door (looked like blood); dust was a mile thick on the baseboards; the mini fride had a hunk of ice hanging from the freezer, preventing the door from shutting properly; a smoke detector that wouldn't stop chirping, even after someone came in and changed the batteries; doors slamming and hearing voices all night long. I could go on and on. This hotel definitely does not meet Wyndham standards. For the price, I expected much more.

Please avoid this nightmare the place it unclean lacks respect for the individual no towels fund other guest items from the previous guest just horrible will never stay here again do get a kitchen the don’t even have pot pans or dishes

It didn't appear this hotel meets the Wyndham standards, in my opinion. My room was outdated, the bed wasn't comfortable, i couldn't get the TV to work, the room phone didn't work, outlets in the bathroom did work - this place didn't work for me. I won't stay here again

Terrible experience. In the morning of May 22nd, I went downstairs for breakfast, and after waiting at an empty station For 5 mins, a lady brought me two boxed breakfasts. After checking I requested to give me one without bacon. She refused which was not an issue but she was surprisingly rude about it. I walked across the hall to the front desk which was empty. Waited for about 5 minutes and the attendant came from the back of the kitchen doors. She was so aggressive when I requested if they could hold the bacon. She said it was not her problem if I didn’t eat pork. Even though I had not mentioned all pork - just bacon specifically. It felt like there was an underlying assumption based on my name. Then I obligingly returned to the breakfast area to make do with a slice of bread but as I was doing that I heard the lead manager (Ashley) mocking and discussing my request with a couple of guests.. that was quite offensive as she is not supposed to do that. I went across the hall again and this time I mentioned that this was not cool that she was huddling with other guests about my request. I get it that one of the folks in the huddle was another manager so both managers seemed to be discussing this with other guests? That makes no sense. I said this was so not cool and that I’d rather not eat anything not even bread. Ashley’s response was that then why are you still in the lobby. Please leave the lobby if you are not going to eat. This is what I had to deal with on a stay that is supposed to be relaxing and rejuvenating. It was the complete opposite not to say the least. I called Wyndham to register a complaint. I have been told that someone will get back to me in 7 business days. I will update if someone gets back to me. So far though, worst experience ever. I saw the star rating and booked.. didn’t realize that the more recent reviews were horrible. The staff that morning was all extremely rude, aggressive, discriminatory, and just plain unprofessional. The hotel needs to hire customer service staff who are better suited for client facing customer service roles.