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Opinión escrita el 13 de Abril de 2017
Llegué a este hotel por recomendación de un compañero de trabajo. Buena la recomendación.
las habitaciones son ligeramente más grandes de lo normal para un Business Hotel, bastante limpias, parece nuevo, el baño es muy amplio, limpio, cómodo, bien ventilado, bien iluminado y privado.
La cama es cómoda y las almohadas tambien, Tienes Direct TV y hay más canales de lo que humanamente es posible ver. Tienen una mesa de trabajo muy cómoda y un sillón donde trabajar bien euqipado con luz y descanso para la computadora. El A/C y Calefacción funcionan perfecto, asi que no se sufre por la temperatura, en ningún caso.
El gimnasio está muy bien equipado, el mejor que he visto en mucho tiempo, todo funciona, dos televisores, pesas, equipos universales, pelotas para yoga y elasticidad, en fin, tiene de todo, literalemente.
El desayuno es bueno, no es el mejor y podría mejorar, pero es bastante mejor que cualquier hotel de la misma categoría. Así que no no hay quejas.
Felicidades por tan buena instalación, la gente de recepción es súper amable y cordial. Muy recomendable visitarlo.
Opinión escrita el 12 de Julio de 2021
I wish I had read the other reviews on this website before booking a stay in this hotel. It is located close to the interstate which is a plus and the bed was comfortable enough for a night stay. The cleanliness deserved not stars. Hair was still in the shower and on the drain. Mold accumulating on the caulk and dirt in the grout. Everything else in the bathroom was filthy. It was clear that it had not been cleaned. Because it was already 1 in the morning and my family and I were leaving at 6am, I gave the shower a quick scrub down with our own cleaning supplies. Upon checkout, no staff at the front to discuss the state of the room. After waiting 10 minutes, we called loudly and the front desk receptionist finally came from the back appearing to either be tired or hung over. Not sure which but we left the key with him and left immediately. Will not be staying here again
Opinión escrita el 2 de Mayo de 2021
This hotel was at a great location, was very clean and we felt very welcome and comfortable. The staff were great and it was a beautiful upscale hotel! Will be coming back whenever we come to Cleveland again!
Going downhill quick - stay away!
Opinión escrita el 22 de Decembre de 2020
Visited here before without issue, and was happy for clean, pet friendly accommodations in an otherwise pet-adverse city. Fast forward to this visit - the place has become a ****hole and I will take my business elsewhere going forward. So should you, if you want cleanliness, a feeling of safety, and a good night's rest before your big meeting the next day. You name it, paint and wallpaper chipping off the wall, grime and dirty grout in the bathroom, hair in the shower upon arrival - those are the things that I could actually see. Shady characters lurking in the side parking lot in the evenings when I was out with my pups... and the icing on the cake - a nearly empty hotel on a Monday night, but the desk decides to put the young people throwing a party (during a pandemic of course) across the hall. Thug party of maskless people in the hall, numerous people coming and going until 5am, and the stench of skunkweed wafting into my room from under the door. Front desk seemed unphased by my complaint. If you like that sort of thing, then this is your place. If you're a responsible, working contributing member of society, I advise you to run as fast as you can to another hotel.
Wanted to like this hotel so badly
Opinión escrita el 14 de Agosto de 2020
We had two rooms booked. Upon check-in, we were told both rooms were ready, the desk man had gone to check and came back and said it was ready. Only one was so we had to change rooms. When the people in that room got to their next one, there was no toilet paper and not enough towels. And in the second room, there was unpainted drywall from a repair that hadn't been finished.
In the second room, the toilet ran and the A/C was out. They sent someone up to "fix" the toilet, which amounted to jiggling the handle and calling it good. Well the toilet wasn't fixed and ran all night, limiting me to just 3.5 hours sleep. When I took a shower, the lack of A/C was too much and I asked to switch rooms. She said she would have one available for me by noon, and would call me when it was ready (we were leaving for the day). I never received a phone call and when we got back to the hotel at about 4 PM, I asked about the new room and the new desk manager said he hadn't heard a thing about it.... COME ON! He was able to move me to the room next door, but why do I have to go through all this to get that done?
So both rooms had to be switched, and with a half-empty hotel for Covid, I genuinely do not understand how this place isn't impeccable. It isn't like they have a lot of guests to take up their time.
Also, the hotel restaurant is closed for Covid except from 7-9:30 AM Mon-Sat... They conveniently left that out when I was booking. We arrived hungry from a day of travel to find nothing available...