Reviewed 14 September, 2021
Clean room, great walking trail, close to restaurants. Was a 5 day stay for business and leisure. Used Honors points for leisure. Hilton Honors is a great program to reward travelers for staying at a Hilton sponsored hotel.
Dirty, cold breakfast, worn down hotel
Reviewed 4 September, 2021
Stayed here in August and expected typical standards of cleanliness and quality the Hilton brand used to demand. This was not good. No shampoo, dirty lobby, elevator broken, pool was closed due to need for cleaning, room dirty, sheets looked as though they were nit changed, breakfast cold and extremely small selection, ice machines on all floors broken, place run down in general. Appears the owner is not investing as if the place is about to close any minute. Stayed because I expected better conditions and drove 30 min out of my way to avoid another lower quality brand but will be staying at the closer hotel from now on.
As service don’t stay
Reviewed 19 August, 2021
Terrible conditions dirty a lot of things did not work in hotel And staff did not seem to care. Breakfast was cold unsanitary I did not have any meat. Check in and check out those a hassle and staff will not communicate with the gas or anything going wrong
Clean As A Bean
Reviewed 13 August, 2021
My son’s and I spend 3 days in your hotel:
Pool was green and not inviting at all
Hand sanitizers stations were empty
Upholstery in the lobby was filthy
Carpet was dirty and needed to be stretched in hallway
Room trash cans weren’t big enough to accommodate people who stay multiple nights (with the Covid cleaning rules)
No cups in the room
No shampoo provided
The waffle machine was broken
The gal doing breakfast service was super unprofessional. She did not wear gloves and I even saw her take a bite from the tray as she walked back to the prep area.
NOT the best Hampton Experience
Reviewed 11 August, 2021
Our experience here tied for the worst check-in experience ever for us.
On the positive side: I want to give honor to whom honor is due.
> A very helpful employee named Kody who - although he was off duty but still around when we checked in - sort of saved the day for us.
> A wonderfully accommodating Desk Mngr. named Leah who went above & beyond to make things right with us when we checked out.
On the negative side:
> A nightmare check-in experience. I had called ahead late afternoon to insure that our room would be secure, and that we had a roll-away secured as we were being joined by our son and needed an extra bed. I was assured all would be well... except it wasn't - not by a long-shot. We arrived about 1am, exhausted from a 14 hr. drive.
Our son, who had flown in and arrived before us was already in the room, which was to have been 2 Queens + a roll-away. Only, it was a small single King room.
Back to the desk clerk. She was pleasant, but seemed quite flustered at what had happened, checked her register and said, "Oh, you were given the wrong room. So sorry." Given key-cards to a new room, we got all our luggage to switch rooms, only the keys would not work.
Back to the desk clerk. She re-keyed the key-cards. Back to the room. Keys still did not work. At this point, Kody (an off-duty employee) steps up & tells the desk clerk he'll go up w/ us to make sure we get in. Again, the door flashes red; the keys do not work.
Back to the desk clerk. She re-keys the key-cards again. Back to the room. Keys still do not work. Kody thinks the battery in the lock mechanism may be shot, so he uses a tool to manually open the door, assuring us he'll see we get a new battery installed the next day. The door opens and "clunk" - hits the internal door stop. And a voice says, "Who's there?" We all stare @ one another, and Kody eases the door shut.
Back to the desk clerk, now flummoxed. She checks the roster which shows NO ONE in that room! The desk clerk is VERY flustered, as they are out of rooms - the hotel is full. My wife is now in melt-down mode - as another hour has transpired by this time. Kody tries to smooth things out, offering us any snacks from the pantry, etc. as he and the desk clerk discuss what to do.
So I ask if we can just get a couple roll-aways in the King room, as we don't want them to send us to another hotel which would mean we don't get to bed till 3am or worse. Kody says he'll make it happen ... and he does.
ALSO ON THE POSITIVE SIDE - these were the best roll-aways ever! They had regular thick mattresses on them -- super comfortable.
The breakfast was also a bit lackluster. The "hot" breakfast offerings were pretty tepid - either the heating server was on lowest heat or not working properly.