Didn't sleep a wink
Reviewed 23 September, 2021
Stayed here to attend an out of town conference. Location was difficult, the parking lot was being redone and had to park off premises but wasn't notified ahead of time. Don't plan on sleeping if you stay here. YOU CAN HEAR EVERYTHING! Tv's, talking, people walking down the hall, lobby noise, you get the whole gamet of sounds when you stay here. Check-in/out wasn't friendly. They are just there to do a job. Be aware they have a hefty security deposit you find out about once you get there. Not sure how long it will take to reimburse that. I recommend this be a last resort hotel option.
Volcano HOG Rally stay
Reviewed 22 September, 2021
A group of motorcycles on a ride we chose to stay in this hotel. Clean rooms, great breakfast, plenty of parking, and good location. Internet was a little slow but still served what we needed, bed was very comfortable, and rooms had all amenities you need.
Clean and comfortable
Reviewed 17 September, 2021
I found this hotel to be as clean and nice looking as any in its classification. The front counter staff was very friendly and helpful.
The breakfast room was kept very clean and organized. Breakfast was slightly limited, blamed on Covid, but overall, was not bad and offered most of the basic items you would expect.
Beautiful Property with Friendly Staff
Reviewed 29 August, 2021
This hotel was beautifully remodeled. It looked like new. It wasn't cheaply remodeled with plastic like the Holiday Inn Expresses are. It was remodeled with a ton of wood paneling. It is beautiful. The breakfast was great, especially considering it was a partial breakfast because of COVID. It sure seemed like a full breakfast to me (sausage, eggs, muffins, pastry, toast, English muffins, fruit, Yoplait yogurt, Greek yogurt, juices, cold cereals, milk, almond milk, etc. What impressed us the most was how quiet this hotel was. Our room was very nice and it was very quiet. We did not want to leave!
Homeless Encampment at $448 per night
Reviewed 26 August, 2021
Worst hotel ever. Upon arriving early, I could not check in which was anticipated. Upon my return at check in time 2 homeless men were trying to break into my truck and trailer. I asked the front desk clerk if there was a safe place to park. She said "no" and that the homeless had taken over the area. I told her I couldn't stay there if my truck and trailer could not be safe. She said she understood and would refund my fee. She stated the owner of the hotel would be mad because of all the problems they are having with the homeless. 30 days later I recieved my American Express bill and was charged $448 for one night which I didn't stay. When I called the hotel they said there was nothing they could do because the front desk girl forgot to post a cancellation number. I will dispute the charge with American Express. While leaving the hotel for the highway, you have to go through a homeless encampment on both sides of the road. Although the homeless is not the fault of the hotel, the way they handled the cancellation to me is criminal. I will never stay in a Best Western again.