BEST WESTERN Hotel am Schloss Köpenick

Minha família e eu ficamos agradavelmente surpresos com este hotel, que era limpo e acessível, e o serviço foi ótimo. A única coisa que não gostei foi o restaurante, a garçonete era rude e não era um lugar bom para crianças, este é e inconveniente para famílias com crianças. Agora, independentemente da má experiência no restaurante, gostamos da estadia no hotel, do estacionamento e acesso wi-fi gratuitos, isso é raro na Alemanha. Eu recomendo este lugar, é em uma ótima área e é extremamente limpo e acessível.

A localização é muito conveniente. Na chegada, fomos colocados em um quarto de fumantes, apesar de uma confirmação diferente. O segundo quarto cheirava muito a algum tipo de química. Tivemos que mudar às 23h45. O café da manhã não era adequado para um hotel 4 estrelas. As frutas realmente não estavam frescas, café amargo e forte, pãos murchos.

Very impolite and unfriendly front desk staff, especially the big man on the desk in the evenings who treats guests like an annoyance when they make a simple request like a later check-out time (after making me wait for 10 min while he took something upstairs that didn't seem urgent, he finally came back down and deigned to allow check-out at noon rather than 11:00am from the near-empty hotel). Rooms have no air-conditioning so not recommended during hot summer days. NO breakfast available except a "box" for €13 ostensibly due to Corona (but other hotels have buffets open). Wifi was nearly unusable with <1MBps download speed (see photo for screenshot of speedtest). I expected much better from a Golden Tulip having booked 2 rooms for 3 nights at €85/room/night + paying for parking.

The bad impression from an unfriendly reception was continued by a badly cleaned room (spider nets on the ceiling and dust everywhere) and an unpleasant smell in the hallways. Fortunately my room was not on the side of the heavily trafficked road and hat a view on the nearby river.

Stayed for three nights earlier this month, due to business in the area. Hotel is in a very pretty location on the river, and the Kopenick town is a short walk away, and has a good choice of places to visit, bars & restaurants. Hotel is a basic, budget-style hotel - rooms don't have aircon, but are clean and comfortable, if a little dated. Wi-Fi worked well, but you might have to move furniture around to find accessible power outlets for your charger / laptop etc. Communal areas of the hotel are quite basic. Service from the staff was very good throughout. Breakfast buffet was pleasant, good choice of hot & cold dishes. There's also an adjoining Italian restaurant for evening meals. Price-wise, the hotel offers good value for money.