They don't know hospitality
Reviewed 12 September, 2021
I booked via TripAdvisor on Booking. I wished i would have never done that. I thought it would be good, 'cause we had to pay €143 for 1 night with breakfast.
So, the beds are too small for Europeans. When you take a shower and someone else takes one too, the water becomes cold. When other guests leave their room, it's so noisy you will be awake immediately. But the biggest thing: i have a lactose and histamine intolerancy, so i eat vegan. I can not have dairy, Meat or chicken, because i will be very ill. We thought they would have breakfast options, because they were so expensive and had good reviews. NOTHING. Only Cheese, Meat, butter and breadrolls from which they could not tell if there was butter in it. "We have croissants, we have cereals (i had to tell the Girls you eat that with Milk or yoghurt), they even did not have soymilk or other plantbased Milk.
We wanted to change our reservation from 'with' to without breakfast and get a refund. NO. "You booked with breakfast through Booking, so you can't get a refund". You had to tell us when you booked. We did upon arrival the evening befor. The girl wrote a note in front of me, but the guy this morning just lied and said she did not do that! I could not understatement him well, so i told him to speak uo better because i could not understatement him. He told me when i spoke French i would understand him! He even said that he did not want to have a conversation like this. What an arrogance! He basically told me that i had to eat the things which would have let me end up in hospital! The worst thing? They have a tapas menu with all kinds of vegan things, but they don't serve that in the morning. "No, we can't do that, we serve that aftershave 5 pm"
What a horrible place and people and they do not know what hospitality is. We left with a feeling of being unwanted as a paying customer. It even makes us question the concept of French hospitality and we know now that the French do not know modern cuisine.
A beautiful boutique hotel which I would highly recommend.
Reviewed 5 August, 2020
This hotel was ideal and so central to all the restauraunts and bars. Ut is overlooking the square and a fantastic spot to be able to watch the nightly light show at 10pm. The staff were very welcoming and friendly. Rachid went above and beyond making me feel safe and secure and offered advice on day trips etc. I would highly recommend this hotel.
Excellent hotel in a great location
Reviewed 18 October, 2019
The staff have been warm and welcoming. The location is superb, on a quiet plaza overlooking the fountains. The restaurant next door is superb. Our room is small but well appointed, comfortable, and the bathroom is very nice. A great place to stay if you are visiting Béziers!
Boutique hotel in great position.
Reviewed 21 September, 2019
Recently refurbed to a high standard and in a great position. Friendly staff. Rooms comfortable and well appointed with nice bathroom. Small but elegant. Breakfast good for €10. Also has bar and icecream parlour.
Reviewed 19 September, 2019
What a hidden gem. Great location and superb rooms opposite the singing fountains. Definitely the best place to stay and we will certainly return very soon. The continental breakfast is 10 euros which is a bit of a DIY job but once sorted very enjoyable sat outside.