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Mixed bag but...our room was clean
Opinión escrita el 3 de Julio de 2021
The motel itself is dated, and is in bad need of some updates to bolster its image. It has some good reviews because the rooms are pretty good size and we found our room to be nice and clean. If you are just looking for a place to get some rest this will fit the bill. Our bed was clean and comfy. Not modern but certainly not horrible.
Very nice for the economy price
Opinión escrita el 19 de Octubre de 2020
Nice, big room. Bed was very comfortable. Big bathroom, nice big tub. Shower head, not so great. Slow toilet flush.
Very comfortable bed, and fluffy towels. Sofa bed in the room. Property was older, but there were upkeeps in patching plaster, etc. Completing very nice remodel in lobby, with a fireplace. No breakfast due to Covid, but breakfast area was very nice and clean. Coffee and juice was available. Check out female employee was very pleasant. Younger, check in male employee, just kinda there.
Over Charged and filthy Rooms
Opinión escrita el 29 de Septiembre de 2020
We stayed there for 1 night for 6 hours in a non smoking room. Found out 4 days later that they charged me for smoking in the room and neither of us smoke. Then when I went to call they were no help at all. The beds were like rocks, the shower must have ben for someone under 5 foot tall as they hit your head if you're not careful. The water takes about 10 minutes to get hot. The bathroom has wallpaper pealing and the tv only had 6 channels that worked. Definitely DO NOT recommend!!!!!!!!!!!!!!!!
One of the worst experience ever
Opinión escrita el 20 de Septiembre de 2020
We went during this pandemic time , after getting keys from reception ( who was not wearing masks) as we entered inton room ,look what we found :used bed, used towels on the floor, dirty washroom and with a note 📝 this room is cleaned!!! We were dead tired and seeing this was most unlikely experience to us. After speaking to staff she came and said either she can correct this one or we can get other one room which was only left in whole hotel. We opted for other room on second floor with no elevators.
Clean and Quiet
Opinión escrita el 21 de Agosto de 2020
Front desk staff was very friendly and highly competent.
Room was spotless and thoroughly sanitized. I was in the newer building with interior corridors. Room was large and included a microwave and fridge, both of which worked fine. A/C worked well. TV had sufficient choices for video. It's a Quality Inn so don't expect amazing furnishings. There was a minor spot of unfixable damage to one of the furnishings but everything worked fine. Bed was good and firm (not too firm).
I would have preferred if the outer doors locked, but it's pretty quiet in that area of the property and far from other nearby businesses. The room itself had an extra deadbolt for extra security, something I appreciated.
The hotel was full but I didn't hear any neighbors. There was plenty of parking. Exterior lighting was sufficient. No elevators. Ferris State wasn't my destination, but the hotel is very close to the University.
Hotel had one of the annoying safe fees, but the clerk was happy to remove it and was able to remove it in less than 60 seconds.
I would definitely stay there again if in Big Rapids.