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Opinión escrita el 18 de Junio de 2021
We chose this because we have stayed in a lot of Marriott properties but this is the first time staying in a TownePlace. Being a Gold Elite member we were given an upgrade from a 1 br suite to a 2 br suite. That was great. The first room we were given, the carpet was dirty with spots, the sofa bed didn't close properly and was like the carper had dark spots all over. I sprayed lysol on the sofa for a good two minutes. We told the front desk employee and we were given another sheet to cover the sofa so we could sit on it. The kitchen cabinets would not close properly and there was wires hanging from the stove fan. In one room the TV was gone and the other a wall ort was missing. We decided we wanted another room so we were given another 2br it was an improvement from the 1st room but I asked for a bed sheet so I can cover the sofa as it still had dark spots but not as bad as in the first room. I will never stay here again.
Pet Friendly, decent stay
Opinión escrita el 2 de Junio de 2021
We chose this because it was cat friendly and I am a Marriott Rewards member. The staff was friendly. The room was well arranged and comfortable. This property needs to be updated as there are stains on hallway carpet and the room clearly is not updated. Still I would use this property again. Another nearby hotel website says "Pet Friendly" but they would not take cats - luckily I called in advance and we switched here. Rates were very competitive. This is convenient to local restaurants and our favorite pizza place is just on the other side of I-69. As guests noticed one of the security systems on a parking lot door does not work. I've seen that at other properties and I bolt my room door anyway. I am usually fussy but as stated this is not terrible and was not really dirty in the room.
Confusing Covid-19 Policies
Opinión escrita el 1 de Junio de 2021
If this were a normal year, I might rate this hotel a 4-star depending on the breakfast. However, even though we were told in several email confirmations and on the website that breakfast would be different, it wasn't until we arrived that we learned it wouldn't be happening at all. We had a suite with a full kitchen but this meant we had to change plans and go out to get some items for breakfast that we had not been planning on doing. The hotel needed to be clear about the breakfast from the very beginning.
Breakfast was minor compared to the repeated statement, again in several emails and on the website, that masks would be required in all public areas of the hotel. Not a single staff member either of us saw wore a mask. About 80% of the guests we saw were unmasked. There were no signs repeating the policies that the website and email told us about. If you aren't going to require masks, then your excuse for not having breakfast service of any types seems unbelievable, too.
Beyond these covid-19 related two issues, the room was good and we had only a couple of concerns. The corners and some other parts of the bathtub/shower were clearly moldy or mildewed, the black was easy to see on the white. While everything worked in the room, the plumbing was loud especially the dishwasher. But if breakfast had been decent, I could have given this four stars instead of three.
Outdated and dirty
Opinión escrita el 19 de Mayo de 2021
I’m an avid Marriott traveler. This was one of the direst and outdated places I have stayed with them. I almost left, but my room was better than the general areas as far as cleanliness. Avoid this hotel until they remodel or clean thoroughly.
Opinión escrita el 9 de Mayo de 2021
We read all of the negative reviews, but needed a place that was kind of affordable for graduation weekend at IU. We figured that we would only be sleeping there, so how bad can it be?
We stayed for 2 nights. The first night, we opened the room door and was blasted with the smell of cigarette smoke. It was so overwhelming that I immediately started coughing. It was worse than a Vegas casino. My husband called to get a new room, but they were sold out. We sucked it up and stayed. I woke up the next morning with the most blood shot eyes I have ever had. My nose was congestion, and all of my belongings smelled like smoke. I showered and got out as soon as I could. We were able to switch to a new room the 2nd night. Luckily, it didn't' smell like smoke, but it was very run down.....carpet very worn, holes in the couch cushions, and food splattered behind the stove on the wall.
Another thing about the smoking....when we switched to the new room, my husband walked down to the end of the hall to get more towels from the cart that was in the hall. He couldn't even make it down the hall because people were actively smoking in one of the rooms. It filtered out into the hall and was so bad, he had to turn around. The locks on the doors clearly have a no-smoking sign. He talked to the people at the front desk about that and was told that there was nothing they could do about it due to Covid. They can't approach anyone. Oh, and also, one of the employees who worked in laundry was smoking within 4 feet of the front door when we left.
The most shocking of all however was the access door on one end of the hotel that didn't lock. It appeared as if the latch was broken. I noticed awhile ago that someone else complained about this on Tripadvisor. It still isn't fixed. Anyone could walk right in. That scares me.
I feel bad for the employees at the front desk. The problems here are beyond their control. We witnessed 2 separate families talking to the front desk employee about their reservation. Both of these people showed up to find out their reservation wasn't showing in the system, even though they had confirmation numbers and communication from Marriott. I have no idea what was going on, but it happened twice in the same day, just in the minute or two we walked through the lobby.
Marriott would be embarassed by what is happening here. I do not understand how the owner of this specific franchise is not maintaining it, keeping it even basically clean, or ensuring safety of the guests. I truly hope Marriott pays attention to these reviews and to the phone call that my husband made. They would not want their brand associated with the condition of this hotel.