Neptune is calling!
Reviewed 7 September, 2021
If you want to move a lot, this is the place to be because it is very central and you can go anywhere. The station is very near and you can go to Firenze, Venice…the staff is very helpful and the place is very clean. Go for the fourth floor if you can.
Terrible customer service
Reviewed 3 May, 2021
Booked this hotel in November 2020 for 10 people on a girls weekday break unable to fly because of covid restrictions hotel refused to give refund or even a credit note as they were open this was totally unacceptable shame on you !!!
Reviewed 10 October, 2020
Very nice and large room, loads of mirrors, great bathroom, very clean, breakfast excellent under the circumstances, and the interior of the airport was lovely. The Aircon was the only limiter as it wasn't the best, and it meant we needed the window open to sleep, letting in a bit of noise. But that doesn't detract from this excellent hotel. Reception was very helpful and friendly.
Reviewed 17 February, 2020
I stayed five nights and this was a perfect choice for a hotel. It is a short ten minute walk to the train station yet it is very close to the tourist center part of town. The entire staff were very friendly and helpful. I had a single room which was a very good size room. The room was always kept spotlessly clean. The breakfast was excellent with a wide variety to choose from. The only minor negative thing I found was that the towels should be upgraded as they were a little threadbare. I would not hesitate to stay here again.
Reviewed 14 February, 2020
Very happy with our choice of hotel, good location,10 min walk to the centre, lots of shops, bars and cafes on hand, close to the airport bus drop off and main station.
Check in easy and quick, we requested a bright room on a higher floor and couldn’t be happier, two large ceiling to floor double windows (which opened), high ceiling, great lighting, huge comfortable bed and a very impressive large bathroom, with marble tiling, good shower, soft towels, complimentary toiletries.
The room would benefit from having more power points, tea and coffee making facilities and being able to control room temperature, it was very warm and as we faced a main round couldn’t leave the windows open at night due to noise.
Breakfast was pleasant enough, few hot dishes and plenty of pastries and cold meats.
All the staff were friendly and efficient
The whole hotel was spotless, and we liked the more traditional, unique décor.
Great stay and would recommend.