Perfect, clean, comfortable and modern hotel.
Reviewed 13 September, 2021
• Large, clean and modern hotel
• Medium large comfortable rooms (25m²)
• Very good price (during Weekend in august)
• Good restaurant , excellent breakfast
• indoor swimming pool and spa
• location relative to the old city, ½ hour walk along river Rhine (2,5km).
• onsite parking 20€/day but free streetparking outside
I’ve booked 2 weekenddays in august directly at the Marriott website as a Bonvoy member at a rate of 150€/night for a cancelable standard room, all taxes and breakfast for 2 included. Rooms with a view on river Rhein are more expensive (+20€)
Recently built hotel (2017?), 17 floors, 4 elevators. Onsite parking (20€/day). Location : 2,5km south of Bonn old town on the Rhine riverside, in a clean and green office and conferende area of the city. To old city : walk 2,5km or take U-bahn (400m)
Our standard room was medium large (+-8,5 x 3m=26m²). Modern layout, comfortable, clean and quiet at night ; Marriott quality king bed , crispy sheets, 2 pillows/pp. Mediumlarge flatscreen TV. Silent and good AC, free Wifi. Bathroom was good size, adequate and clean, quality towels, all toiletries provided, 2 free bottles of water. Complimentary : small fridge, coffee/tea, slippers and bathrobes.
Large modern lobby. Correct and multilingual staff. Checkin and checkout was smoothly. Buffet breakfast was excellent. Fine Spa (sauna, steamroom, swimming pool) and fitness area. Modern bar on highest floor with panorama view .
Not Coming Back ….. for sure !
Reviewed 3 September, 2021
Luckily only 1 night from Saturday to Sunday
Front desk I
Crowded front desk, we were informed that we could check-inn, but the room wasn´t ready, it will take 60 to 90 min , for us the possibility to refresh and change clothes before the social /business engagements was gone. Having pre-informed the hotel (and been confirmed that was NO problem w/ a extra guest for breakfas),, at the check-inn it looked like this could be a problem, but I didnt´s accept any other answer then NO Problem ( as I was told on the phone! )
Front Desk II
22:45: Came to pick-up the room keys, super loud piano and singing from the bar, we had to speak really loud, once again they asked for all documentation and Covid tests, heellloooo ?!?! we had given all this information 7 hours... go look for it, it´s your job! We managed to negociate 16:00 Check-out.
On the reservation we had only 1 request: NOT near the elevator ….. got the room closest to the elevator!
Great view, room cleaness need improvment & the same goes to the food trays that are left and are not picked up on the hallway.
Kantine atmosphere and loud! We were escorted to a not finished clean table (disgusting).
The quality of the buffet breakfast is very good, however when I asked for pastries I was told that NO pastries are served at the buffet breakfast. Heeellooo?!?! Have a pastrie w/your breakfast coffee/tea, it´s common in many countries worldwide, incl. Europe. So therefore does not meet International standards.
Parking 27€ :
In a nearby „Parkhaus“, we were informed that the car park isn't linked to the hotel, and 24h parking will cost 20€.
We parked at 23:00, paid 20€ for 24h, but we were NOT warned that if we left the car park, during this 24h period, we still had to pay additional charges.
So thinking that we had paid for a 24h parking, we picked up our guest at 8:30, went back the car park at 9:00, and left the car park at around 16:00, that cost us additional 17€.
Front Desk III
Check-out 15:30 Crowded & loud lobby. When a staff member asked us about our stay, we explained that, the fact they didn´t had the room ready before 16:40–17:30 was a big inconvenience + that they couldn´t care about the only room request we had, was disappointning. But since we were wainting for a important phone call and some email documents,it will be great if they let use the Business Center for 1 hour maximum, so we could read the documents and have the phone call, in a more quite enviroment.
I was astonished w/ answer: „ No that´s not possible, but we can offer you a coffee, or pay for your last order from the lobby bar.“.... Well dear, we weren´t in need of someone to pay for our coffee! I was in need to have a peaceful place to answer a phone call and read some documents.
We postponed the phone call and left the hotel. After all Marriot had already messed up with our plans on the day before, so once more was perfectly understandable, because it´s how they treat their guests
216€ DBL Marriot (incl. the extra breakfast & coffes at the bar) + 27€ Parking ..... total of 243€ , not worth the money!
A once great hotel is suffering under new management!
Reviewed 27 August, 2021
This is a negative review, but even if you love this hotel and want to visit now, I suggest you wait awhile. The hotel is hosting a very large group of seniors who were evacuated from their assisted living facility due to the recent flooding in Germany. They are the most vicious, mean-spirited, and narcissistic group of human beings I have ever encountered in my almost 70 years. If you enjoy being pushed out of the way, cursed at, and shown the bird while waiting in line (coffee machine, elevator, etc.), then you’ll feel right at home here.
The clincher here is that my wife called the hotel two days before our arrival inquiring about the situation for two reasons: to relinquish our room should it be needed for flood victims and to find out about the current corona situation as we were traveling with our seven-year-old grandchild. My wife was assured that there were no flood victims and the hotel wasn't booked out. After arriving we saw many senior citizens outside the hotel, and the lobby was also full with the same crowd. My wife, who uses a walker, could not even find a place to sit while I was checking us in. After realizing that the senior citizens were indeed evacuees, my wife approached the manager, Ms Bisping, and asked why she wasn't told about the situation when she called. Ms Bisping insisted that the phone call never took place, that her employees would not have given out such information, and then she tried to make my wife feel uncomfortable about not empathizing with their plight. This was not the case at all as we were only concerned about protecting our unvaccinated grandchild. My wife realized that the conversation with Ms Bisping wasn't going anywhere, so at that point we decided to make the best of our trip and avoid contact with others.
We stayed at this hotel two years ago and loved it. We'd booked a cheaper room and it was upgraded to a corner suite. Everything was great: lounge, housekeeping, breakfast, so we decided to visit again. This time we booked a corner suite straight away for five nights. We ended up on the sixth floor, and I'd expected that with Bonvoy Platinum status we would have gotten a high floor, so this was the first disappointment.
While unpacking we:
- found a dirty pillow case and mattress cover in a bedroom cabinet,
- realized that the floor hadn't been cleaned,
- noticed the duct tape over the joint between the bedroom and bathroom flooring,
- saw that a sink faucet was loose,
- had no "do not disturb" sign,
- and most importantly discovered that the air conditioning wasn't working.
I called about the A/C at 15:35, but by 17:00, no one had arrived, so we went to the pool, which was very nice. After returning from the pool, the A/C still wasn't working, so we went to the front desk to complain. Lo and behold, Ms Bisping was present and took our complaint herself. Later a representative came to the room and told us one lie after the other: the entire A/C system had gone out the day before, the A/C was working only intermittently due to an IT problem, hopefully our room would cool down overnight, and blah, blah, blah.
The lounge, which had been a highlight for us on our first visit, was a catastrophe. The food offering was an insult and not edible. The only time we saw staff in the lounge was when the paltry food offering was being set out. The tables were not wiped down between guests, which reminds me that all of the hand disinfectant stations throughout the hotel were always empty. Marriott's coronavirus cleanliness commitment was a joke at this hotel.
Our key cards stopped working on the second day, and we couldn't get into our room after a trip to the pool. While standing at the front desk in a wet bathing suit and bathrobe waiting on reprogrammed key cards, I insisted that they fix the A/C.
This time the front desk assistant created a ticket for the loose faucet and A/C, and almost immediately after returning to our room a building maintenance technician knocked on the door. He measured the A/C output, which was 26 degrees Celsius. After about 20 minutes he had tightened the faucet, repaired the A/C, and fixed the TV in the living room that would not turn on.
Had Ms Bisping or Mr Braunschweiger (not sure about the name), the representative who visited us in our room, created a ticket for the A/C when we first told them, it would have been fixed the first day. They had two opportunities to do the right thing and failed both times.
Our complaints to the front desk about housekeeping doing a poor cleaning job led to a front desk representative telling us that housekeeping is done by contractors, not an in-house team, and they usually don‘t speak German or English, which makes it difficult to communicate with them. Well, gosh, had we known that before hand, we wouldn't have said anything. We were naive enough to assume hotel management is responsible for its rooms.
It seems that a comprehensive housekeeping checklist for room cleaning personnel in their language would alleviate some problems. Requiring them to report problems they cannot fix such as loose faucets and faulty A/C should be the absolute minimum standard of performance.
We usually only mention people's names when we have something positive to say in a review; however, Ms Bisping's combination of incompetence and disinterest has apparently infected and affected most of the hotel staff. We strongly recommend that you avoid this hotel and that Marriott removes its name from the property.
Can’t reach anyone
Reviewed 7 August, 2021
Our experience has not physically begun yet, but if the “adventure” of trying to reach the hotel by phone in order to organize a few things for our stay is any reflection of what is ahead….uh-oh.
Repeatedly trying to reach the hotel via the local number, get the recording stating someone will be right with me, after three times hearing the announcement another ring ring ring until…..surprise!…..the call gets disconnected! And this has happened multiple times today.
Suffice it to say this is NOT what we expect from Marriott.
The hotel have good furniture and nice location except the cleaning is the worst despite I informed the room service everyday.
Reviewed 27 July, 2021
The cleaning facility so bad
The room is not clean , the floor is full of dust , I have to tell the room service everyday to clean again , they don't change the bed sheet I stayed 8 nights , all the surfaces in the room full of dust , I cleaned by myself everyday.
I keep calling them respond after 1 hour.