Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Sin ventajas por el precio
Opinión escrita el 19 de Marzo de 2017
Habitaciones cómodas, pero pienso que les falta tener más precauciones al momento de equipar el baño ya que una habitación familiar debe contar al menos unidades para la cantidad de ocupantes.
El desayuno tiene poca variedad y el Restaurant es muy pequeño...
Pienso que no tiene ventajas en cuanto a la relación del precio.
Opinión escrita el 21 de Julio de 2021
We absolutely love this hotel. The Front desk staff were super nice and the rooms were impeccable. Nice gym and pool. The housekeeping manager Octavia is extremely friendly and made us feel at home. I thought she was the hotel mgr. Immaculate hotel overall. We'll be back.
Stay Elsewhere! Staffing and sanitation issues!
Opinión escrita el 19 de Julio de 2021
We stayed 3 nights and had 2 rooms. Visiting family in the area. Stayed based on referral from family who’ stayed in March. Upon check in everything was smooth. Our rooms were renovated and looked clean. My in-laws room had a pull out bed full of pee stains when opened. And a broken AC unit. They moved them to a suite which was much better. Our room was fine 2 Queen beds and comfortable. We took kids to pool on day 1. It was clean and inviting. Breakfast was good every morning but I noticed garbages overflowing throughout morning and day in this area. Hand sanitizer stations in public areas were frequently out of sanitizer. Pool was never skimmed and feces was on edge of pool by 3rd day. Front desk was notified but it wasn’t cleaned. Someone that worked there came out with a hose and looked at it and never returned. On our checkout day, my son had feces on his sock. Tracked into room. It was in hallway!, This is a pet friendly hotel for an extra fee. But I guess guests don’t clean up after their pets. Staff at hotel doesn’t either. I did overhear that a maintenance worker walked off job? Hotel needs more staff or a larger labor budget. Marriott used to be reputable. This hotel needs attention and support from corporate level.
TERRIBLE TO LONG TERM GUESTS
Opinión escrita el 2 de Junio de 2021
This hotel lacks professionalism, customer service, and above all, it is unsafe! There is no surveillance at this location, and as a result, my car and 14 others were broken into. Manager Shay Hence was dishonest and said this Never happens, but Boynton Beach Police Department said this happens EVERY OTHER WEEK! Despite this, I stayed. When I tried to re-book with Front Desk Receptionist Mercedes, she told me that they were 100% booked for the Holiday Weekend and would have to leave within the next hour. I told her that would be impossible for me to do, and she transferred me to Ms. Hence who didn't even wait for me to explain and escalated the situation and threatened to call the police and abruptly hung up! I was shocked at the treatment that I've just received and after spending over $5000 on a hotel extended stay! After packing, my husband went to speak with the Manager, and it wasn't until then did she realize who she was rude to and begged us to stay, saying that they could make arrangements, but the damage was already done. I am a prominent business owner in the local community who knows exactly what hospitality and customer service should look like, which wasn't what I received. Shay has no regard for her guests' wellbeing and safety and is a danger to the community. If I could give them a zero, I would!
Very Nice Place to Stay
Opinión escrita el 20 de Mayo de 2021
The room was spacious. It looked like it was recently redone. It had a full size Refrigerator, Cook Top Stove, Dish Washer and Work Station. You can't go wrong here. Free Parking, Internet, and Free Breakfast.