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Opinión escrita el 8 de Decembre de 2017
Es un hotel hermoso al lado de un lago muy tranquilo el servicio en el hotel de primera esta todo el personal pendiente de todo los detalles y todas las noche le traen galletas a los ni nos también excelente lugar para caminar o hacer ejercicio en los alrededores
Opinión escrita el 22 de Julio de 2021
This used to be the best hotel in town but sadly it has gone downhill. The hotel lobby is beautiful but the rooms are extremely dated and falling apart. We stayed on a Monday and didn’t know prior to booking that there is zero food available on mondays. None of their restaurants are open mondays and they suggested we call a food service delivery company.
They moved our room twice because in the first room the light in the bathroom kept going on and off while I was showering, and the 2nd room the shower didn’t even work. We were supposed to get a refrigerator and they never brought one, we were informed later that they had none available. We were on the ninth floor with a beautiful view exert that the sliding door was broken so I was afraid my toddler was going to open it and fall.
My husband needed extra blankets and pillows and we were told they had no extras for him.
Needless to say we cut our stay short and left early the next morning. We ended up staying in a hotel at the Landing which was 100 times better.
Not as good as it once was.
Opinión escrita el 19 de Julio de 2021
Chateau on the Lake offers great views of Table Rock Lake. However, following the pandemic, they have not yet been able to get back to the same level of quality that they had previously. The communication seems to be lacking, and guests should take that into consideration. Lack of adequate staffing or inexperienced staffing may be the issue, and hopefully it will get back to its previous level. Great venue. I hope that it makes it all the way back.
Beautiful grounds, lacking in service
Opinión escrita el 6 de Julio de 2021
We stayed at the chateau for 7 days in June. Pros: beautiful grounds, great pool, marina amenities free to guests (kayak, pedal boat), Bonnie the bartender, room size, free laundry facilities
Cons: check in starts at 4 but our room wasn’t ready til 6, no housekeeping, took 12 hours and 3 calls to get TP and towels, crane outside our “Mountain View” balcony, no restaurants open during the week
It’s a beautiful hotel but the lack of service and amenities would have me seriously question whether to recommend or even stay again. I see the manager commenting on all these posts. Rather then comment with apologies, you really should change they way you do service.
Had a reservation but they had no room available for me
Opinión escrita el 4 de Julio de 2021
Booked a room here for the 4th of July weekend for four nights with my stay beginning on Saturday evening. When I arrived Sunday morning at 7am and tried to check in (after crashing on my parents couch because we'd been up late watching pre-4th fireworks and drinking Saturday evening) , they had resold my room and had none available for me to use until after 12pm on Sunday. When I explained that they should credit me the nightly fee because they didn't have a room available for me to use when I tried to check in - they told me I had to call them Saturday evening to let them know I would be checking in late and would only offer me a 50% refund. I have reread the fine print in my reservation and nowhere does it state that I must check in (regarding my check in) prior to a specified time. Obviously, had I known, I would have taken 5 minutes out from the festivities to call. I've done extensive traveling where due to delayed flights or other circumstances, check in happened much later than the 4pm check in time and never (not once) have had this happen. I'm so disappointed as I have wanted to stay at the Chateau for several years but canceled the rest of my stay because I can't support a business with such ethics. The manager Jennifer tried to compare my hotel room to a flight. The only difference is with flights - you know exactly when you have to check in. Furthermore, the flight industry has the lowest customer experience ratings in all of hospitality. To try to compare the Chateau to an airline - well, isn't setting the bar very high. I asked Jennifer, if this was their policy, why they didn't call me to check in to see if my plans had changed to which she replied "we don't call on no shows". I wasn't a "no show", I was a "not yet to show". I have a vacation rental in Lake Tahoe and would never, ever treat a guest this way. The even sadder and short sighted thing is I very likely would have been a repeat customer (as our family has expanded and we no longer have enough room at my parents' house) for our annual summer trip. I will also be telling all of my parents' friends and neighbors about my disappointing experience. Negative publicity, lost revenue for the remaining 3 nights of my stay and the loss of a returning guest all for $200. My suggestion is if that's your policy, and you are at 100% capacity, call your guest prior to reselling their room or at least make them aware that this is your policy.
Jennifer Shoup, CPA